Royal Rip-off Reward
Posted Apr 13, 2016
Nice looking hotel on pictures, but one would have thought as a vegetarian villa, they might have some fish or seafood on the menu....NONE!!! We could not eat there! After first meal, my tummy was runny. Their mixture of leaves (anything and everything combined) and half tomato bushes (stork and all) was not good for me. Then to go anywhere else, they charged us Fifteen dollars to drive us 1km!!! ($25 - $30 return for a TWO km trip) What a rip-off!! We paid a local $50 for the day and he took us all over Bali on sightseeing for cheaper than their 2km return trip!!. I got sick and thought a banana might help, so I ordered 4 bananas.....$12 for 4 bananas!!!! I can buy two bunches of bananas at home for that price! Then we paid cash for our first (and only meal) there, and when we checked out they wanted to charge us for the meal AGAIN!!! Alltogether my stay was a disaster, the staff are clueless and the costs for the smallest thing there is just a total rip-off!! Lunch there is over $50 (NO MEAT remember), yet in Ubud you can get a four-course lunch for less than $50 INCLUDING meat!!! The price I had to pay just on their transport and meals, I could have stayed at home!!! I am yet to experience the "Bali is so cheap" promise. Not to mention the locals that come and bath in the river right under your nose, whilst you're sitting on your balcony trying to enjoy the view of the river.......naked men, women and children, all defecating in the water too.
Comment from Hotel Management
Jul 21, 2016 by Fivelements Team , Hotel Management
Thank you for taking the time to review Fivelements. We truly value the opinions of our customers and we apologize that we did not meet your expectations.
Our award winning wellness resort is located 8KM outside of Ubud, and we offer free shuttle services when booked within schedules. The $15 charge is per destination, not by the KM.
As part of our Holistic approach and concept, we uses healthy gourmet plant based Living Food cuisine to support the healing journeys of our guests.
Our apology that you found the local customs of river bathing offensive. Though we are blessed to have our property nestled by the River Ayung, this is public property and we are not in charge of visitors and usage.
We want you to know that we truly enjoy sharing our passion for wellness with guests and wishes all our guests to walk out the door feeling rejuvenated. We are sorry you had less than stellar experience in this occasion. We wish you the very best.