Outdoor pool, pool umbrellas, sun loungers

Reviews of FuramaXclusive Resort & Villas, Ubud

5 out of 5
FuramaXclusive Resort & Villas, Ubud
Banjar Bindu, Mambal, 8 Jalan Melati, PO. Box 134 - Ubud, Mas, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 216 reviews" "
Rating 8 - Good. 79 out of 216 reviews" "
Rating 6 - Okay. 13 out of 216 reviews" "
Rating 4 - Poor. 5 out of 216 reviews" "
Rating 2 - Terrible. 3 out of 216 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robianto

Stayed 2 nights in Oct 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

2/10 Terrible

Alexandra

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia never sent me a confirmation email that I booked this property! I knew I had a hotel booked but couldn’t find anything in my emails a month before my trip. I panicked and I had to book something else in the meantime. I wasn’t sent any other emails from them until the “day after” I was supposed to check in! I was already at another hotel by then. This website should really send confirmation emails AND upcoming reminders about hotel reservations. Lost out on a lot of money and they won’t offer me a refund for their mistake. Unsatisfied customer!
Response from Esty R. on Jul 26, 2023
Hi Mrs. Alexandra,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to share your feedback about your recent stay.We apologize for any inconvenience you experienced with your booking confirmation. We understand the importance of receiving timely information and regret that you did not receive a confirmation email from Expedia for your reservation at our property.As a separate entity from Expedia, we rely on them to handle the booking process and communication with guests. While we do our best to ensure a smooth experience for all our guests, we do not have direct control over their email notifications.We would like to clarify that we charged only for one night, as per the booking's no-show policy. However, we genuinely want to assist you in resolving this matter. We kindly request that you reach out to Expedia's customer support to discuss the situation and request the remaining refund directly from them. They should be able to address your concerns and assist you in the process.Thank you again for your valuable feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager

10/10 Excellent

Deborah, Tucson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pictures do not do this place justice. It's a peaceful haven in a busy, loud city. There is so much privacy in this hotel - yet it's still quite populated and there's much to do. Restaurant is delicious, bar is fun and yoga is fantastic! Highly recommend...
Response from Esty R. on Jul 26, 2023
Dear Mrs. Deborah,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our overall Villa contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager

10/10 Excellent

Ankur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good services and nice view of the villa
Stayed 2 nights in Jul 2023
Response from Esty R. on Jul 26, 2023
Dear Mr. Ankur,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our services contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager

8/10 Good

Vivian

Liked: Cleanliness, staff & service
The staff were very friendly and helpful at all times and kind, my room was a bit dump and lacked some aeration! But all in all it was an ok stay
Stayed 2 nights in May 2023
Response from Frida on May 15, 2023
Dear Vivian,Thank you for your feedback and will forward to our management for our improvement.We look forward to welcoming you again on your next holiday

8/10 Good

Pa Kou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Friendly staff with smiles on their face. Very nice rooms that allows for restful sleep. Breakfasts was also delicious. Would highly recommend this place!!!
Stayed 1 night in Apr 2023
Response from Frida on May 15, 2023
Dear Pa Kou,Thank you for your review and we look forward to welcoming you again on your next holiday in Bali

10/10 Excellent

isha

Stayed 3 nights in Dec 2022

10/10 Excellent

Robert, Langley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice boutique hotel located about a 40 minute free shuttle ride from Ubud. The villas were nice, roomy and private with a nice sized pool. The free breakfast was nice and you had the free option to have a variety of fixed meals delivered to your room pool side. Most meals tend to be eaten in Ubud as the dinners at the restaurant are both expensive and of poorer quality than is available in town or at other locations just 10 minutes shuttle away. The hotel uses local community members as shuttle drivers and you can hire them for short trips or full day private tours. I suggest downloading What’s App before you leave as that is the main means of communication.
Response from Frida on Jan 2, 2023
Dear Robert, Thank you for your feedback and happy to know that you spent wonderful stay with us.We do concern on your feedback to improve our service and facilitiesWe look forward to welcoming you again on your next occasion.

10/10 Excellent

Urvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay with quite place and feel close to nature, great service good staff will stay again 👍 😀
Stayed 2 nights in Oct 2022
Response from Frida on Oct 24, 2022
Thank you for stay with us.We look forward to welcoming you again on your next holiday :)

8/10 Good

Doma

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location of the hotel is beautiful! The staff is so friendly and they do everything they can to make your stay as enjoyable as possible. The new premier rooms are stunning. The puplic pool is not very inviting and seating at reception is very limited. The lagoon rooms were dirty and very old. I dont mind old but those rooms have gone beyond old. They are falling apart. Needs renovation NOW. At this stage I would not come again until renovations are done. Thank you for your hospitality
Stayed 3 nights in Mar 2020
Response from Frida on Mar 11, 2020
Dear Sir / Madam, Thank you for your message I will forward this feedback to our Management especially about our Lagoon pool villa We look forward to welcoming you on next vacation

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful and the staff were so friendly and helpful, in particular Windea at the front desk who helped us organise our daily activities and Dian by the pool who was so friendly, always up for a chat and had an answer for all of our questions about Bali!
Stayed 14 nights in Feb 2020
Response from Frida on Mar 1, 2020
Dear Sir/Madam, Warm Greeting from FuramaXclusive Resort & Villas, Ubud Bali ! Thank you for your feedback and will share your comment to our team We look forward to welcoming you on next vacation Have a great day a head

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but transport ripoff
Overall excellent, but there is an interior taxi mafia that tries to rip you off badly. Some guy named Windy explained to us that they couldn’t call a taxi and we would have to use the hotel service which costs 3 times as much as a taxi. That was very annoying, but other than that the hotel was good (with the exception of a bad smell in the room).
Stayed 2 nights in Feb 2020
Response from Ni Kadek Widyantari on Feb 12, 2020
Dear Michael A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! First, we would like to Thank you for your stay and feedback to explained about your experience during your stay with us In response to your previous feedback, please allow me to inform that Windia who has did his job as per our standard & procedure by explained you that the Taxi or any other online taxi is not allowed in Bindu Village area since we have local driver community in this area especially in Ubud area. For taxi price from Hotel, it is more expensive than the other normal taxi due to we offer the guest the bigger car up to 5 pax, private driver who can speak English, insurance, and service. However if you would like to try to book the taxi online from your mobile phone that would be fine, but normally they will not accept any booking in Ubud area because the online taxi knows the rules and regulations each area. On behalf of management and the entire team, I do apologize for this inconvenience caused happened during your holiday Once again Thank you and Looking forward to welcoming you soon in the future.

2/10 Terrible

Glenda

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Jan 2020
Response from Ni Kadek Widyantari on Feb 1, 2020
Dear Mr./s Murrin A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! Thank you for your feedback to explained about your expectation It is with great regret that I received your review and score was Terrible due to the room (Premier) that you book is not meet your expectation due to NO BALCONY. I remember I met the you on the 10th before Odalan (Ceremony) start and have small discussion with you before they check out. You have decided to do early check out due to in our Premier Room doesn’t have Balcony (which is clearly mention on room details in Expedia) and you said it will be more comfortable if there is Balcony because even at your home you have Balcony and love to relax at Balcony while having coffee, reading book and talk with partner. I suggest you to see our deluxe but you were refuse it due to you have book other property somewhere else and meet your friends there. You clearly mention that there is no problem with location and the room, but what you need in the room with Balcony On behalf of management and the entire team, I do apologize for this inconvenience caused that you don’t meets your expectation in Our Premier room Thank you and we look forward to welcoming you near future for better service at our Deluxe pool villa or Lagoon access pool villa for your next stay

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2016
Response from Frida on Feb 1, 2020
Dear Sir/Madam, A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! Thank you for your feedback and wish you spent pleasant stay with us. We look forward to welcoming you near future

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There's nothing around here and it's dirty and never recommended.
Stayed 5 nights in Dec 2019
Response from Frida on Jan 10, 2020
Dear Sir/Madam, Thank you for your email and feedback. Would you kindly advise your detail booking so we are able to check and investigate your comment I look forward to hearing from you soon.

6/10 Okay

Letitia

Liked: Staff & service
Lagoon villa review
There was a lizard in our room and a lot of bugs. The place is very run down and the lagoon pool looked very dirty. The bathroom was connected to the outside and had a lot of bugs.
Stayed 2 nights in Dec 2019
Response from Ni Kadek Widyantari on Jan 7, 2020
Dear Guest A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! Thank you for your recent stay at Furama and appreciated for taking your valuable time to share your review with us. First of all, please accept my sincere apologies for not being able to fully exceed your expectations. I was very concerned to read your constructive feedback in the area you have highlighted and this is not our usual standard and service that we do strive here at Furama, rest assured we will immediately move forward to rectify the failures concerned. We are located in the middle of rice fields and in a tropical country, for sure we are really familiar for some creatures such as lizard and bugs, however we always do our best to minimize them around our villa and especially in the room therefore we have special pest control man stand by daily and recommend to the guest always closed the door. We understand for some guest it is not usual for them and we really do apologize for this inconvenience caused. We do strive to ensure that we exceed our guests' expectations in all areas. We all look forward to the opportunity of welcoming the guest back to Furama Villa's & Spa in the near future. Once again, on behalf of management and the entire team, I do apologize for this inconvenience and I confirm that this will never happen again in the future. Thank you Best Regards, Ni Kadek Widyantari Room Division Manager FuramaXclusive Villas & Spa Ubud, Bali

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel. Beautiful location
Beautiful setting next to paddy fields. People/ staff were attentive and interested. The resort is going through some renovations that we had not been informed of prior to travel. Work started at 9 and continued until it was dark. It is a good 30 to 40 minutes on the free shuttle bus to Ubud with no alternative restaurants/ bars in walking distance. This sounds like a moan but we did have a lovely stay, i only wish we had been told about the work before travelling. Dont let this put you off just be forewarned
Stayed 4 nights in Jul 2019

6/10 Okay

sandra

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019
Response from Frida on Mar 12, 2019
Dear Sir/Madam, Warm Greeting from Furama Villas and Spa Ubud Bali ! Thank you for your feedback wish you have memorable stay with us. We will keep doing our best to make sure the guest comfortable during their stay. We look forward to welcoming you on the next occasion near future Have a great day a head

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the resort was extremely beautiful!!
Stayed 9 nights in Feb 2019
Response from Frida on Mar 12, 2019
Dear Sir/Madam, Warm Greeting from Furama Villas and Spa Ubud Bali ! Thank you for your feedback and I will share it to our team. We will keep doing our best to make sure the guest comfortable during their stay with us. We look forward to welcoming you on the next occasion near future Have a great day a head

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2018
Response from Frida on Jan 8, 2019
Dear Sir/Madam, Thank you for stay with us. Have a great day a head

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Blissful experience. Heaven on earth Out of the world natural beauty
Stayed 2 nights in Nov 2018
Response from Frida on Jan 8, 2019
Dear Sir/Madam, Thank you for your feedback and we wish to serve you near future Have a great day a head Best Regards, Furama Villas and Spa Ubud Bali

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good time but far from shops
Our stay here was nice we only stayed two nights but the staff was very friendly. We had a bit of a hiccup when we got there because they had “upgraded” is to a better since it was our honeymoon. We didn’t think the room was better or that it was an upgrade don’t get us wrong the room was still beautiful but I had something in mind and I wanted the original room. but we had no problem fixing it. My husband simply told the staff we wanted our original room and they okay and took us to it :) over all our stay was great but keep in mind that this villa is far from shops they did provide a free shuttle service to Ubud center but I prefer walking out and exploring on my own
Stayed 2 nights in Sep 2018

10/10 Excellent

Shyamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon at Furama
Stayed 5 nights for our honeymoon in a villa with private pool. In a village with shuttle bus to Ubud, very good value for money, great staff and service, will try to go the extra mile for you and as it was our honeymoon were given extras. Would recommend to couples.
Stayed 5 nights in Jul 2018
Response from Frida on Aug 6, 2018
Dear Shyamal, Thank you for stayed with us during your honeymoon. We will share your comment and feedback to entire staff. We look forward to welcoming you again on other occasion near future. Have a great day a head

10/10 Excellent

Melanie, Newcastle, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the heart of Ubud
Beautiful hotel, friendly and helpful staff to accommodate their guests to make sure they have a great time in Bali. The staff are very hard workers and create a lovely atmosphere at Furama Villa.
Stayed 4 nights in Jun 2018
Response from Frida on Aug 6, 2018
Dear Melanie, Thank you for share your comment and feedback We will share this to all of our staff. We look forward to welcoming you again on other occasion near future. Have a great day a head

10/10 Excellent

D, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The private pool, grounds and villa was amazing! The breakfest was also fantastic. The location is a pretty far from Ubud but the resort itself was really nice, had great service and was just all around very nice and comfortable.
Stayed 6 nights in Apr 2018

10/10 Excellent

Roland/Barbara, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, extremly kind and friendly staff
The paradise was sought and found! The hotel exceeded our expectations. We stayed at the hotel nine nights, our villa was very large and beautiful, with a lovely garden and a wonderful private pool. The hotel staff is extremely friendly and kind, absolutely helpful in organizing the offered various activities, trips and drivers. We can highly recommend the rice fields trekking with Oka, it is a wonderfull excursion with lots of information and interesting facts about the area, Oka was a perfect guide. The restaurant was delicious and had a large menu, again the staff just made the difference, they are all so kind and professional, very high service standard. During our stay we had several treatments at the hotel Spa, as well a wonderful experience, with a beautiful view over the hotel garden. Overall, a beautiful and spacious hotel area, very well maintained. The staff was extremely helpful and that literally reads the wishes of your mind. We will definitly come back, the Furama Hotel is perfect place to relax beyond the mass tourism in Bali. The stay at the Furama was an absolute highlight, which is why we definitely recommend the hotel. Many thanks for everything and everyone. I
Stayed 9 nights in May 2018

10/10 Excellent

Donna, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was exactly as pictured and described on their website - was perfect in every way. Very quite, clean, comfortable, and staff were excellent. We loved how private our villa was. Like being secluded in our own paradise.
Stayed 7 nights in Mar 2018

10/10 Excellent

Nina, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, romantic villa.
To start off, we were more than pleasantly surprise for the free upgrade to a family villa since they knew it was a honeymoon trip! Beautiful villa, has a very Balinese feel with a touch of zen to it. Spacious and clean. It can get alittle too quiet when it starts to get dark, as the distance from the lobby to your own private villa is a short buggy ride away. Would highly recommend to those in search of a beautiful, peaceful and quiet villa to relax and unwind. It really feels like you're on another pretty secluded island sometimes. Reception was practically just a call away and their buggy service is rather prompt without any unnecessary delays! Very very thoughtful to have a free honeymoon icecream cake for us too! Would definitely, definitely recommend this hotel to anyone else :)
Stayed 3 nights in Nov 2017

10/10 Excellent

Trish, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place for a peaceful, romantic getaway
We thoroughly enjoyed our stay at Furama. Upon arrival we were greeted by the very friendly staff who were so pleasant from start to finish. We stayed in a private villa which was the height of comfort. The pool was big, the bed was big and the bath was huge ! Couldn't fault the amenities and the service - highly recommend Furama.
Stayed 5 nights in Oct 2017

10/10 Excellent

Tayla, Melbourne, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must see!
This hotel boasts everything listed & more. The pictures don’t lie, Furama really is beautiful! Appropriate for those wanting to escape the hustle & bustle; & especially for those who prefer to relax more around the pool than to get up & go adventuring everyday. That being said, there are activities at Furama available for guests ensuring that families, couples and everyone in between are kept entertained: Balinese Culture Night, approx $35AUD Wood Carving Lessons, approx $30AUD Yoga Lessons, approx $20AUD Balinese Cooking Lessons, approx $80AUD and of course, a beautiful in house spa. Things can get pretty expensive, especially if you’re there for more than a few days doing activities & eating at Padi’s Restaurant (that has lovely views); so for those on a smaller budget you will be glad to know that their is a shuttle that runs every couple of hours to the centre of Ubud and back. The distance is not that far however traffic can be sketchy so always plan for 30-45mins. The service is exquisite at Furama & the staff are extremely friendly, always willing to tend to your every need. Fantastic room service & breakfast buffet!! The villa was always kept clean & replenished full of creature comforts while you were away. Both pools absolutely fabulous but the Lagoon Pool was easily a favourite, with a swim up pool bar to enjoy.
Stayed 6 nights in Oct 2017

8/10 Good

Shams El-Din

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

cassie, fort lauderdale, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Villa in Ubud
Absolutely loved staying here. The room was beautiful. The staff was very friendly and there were daily shuttles to and from Ubud.

8/10 Good

Simone, B.Isl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful peaceful serene setting
Wonderful friendly helpful staff.. beautiful serene location excellent day spa..delicious meals.. shuttle service to Ubud

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Amazing place, wonderful experience, kept clean, friendly service crew, enjoyed every moment to the fullest, love the food, will definitely visit the villa again ...

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furama Villas Ubud
The Furama Villas was a very quiet tranquil environment. They have a shuttle bus service to take you into Ubud Town which is great but the last shuttle going back to the Villas is too early! They need to offer a later shuttle for at least 9:30-10:00pm as it so much cooler walking around & gives you an opportunity to have dinner elsewhere! The food at Furama could be improved also, but still ok! Staff were lovely & so helpful.
Villa Bedroom
Villa card & private pool
Villa Bathroom

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Health spa was great. Nice view from restaurant of pool and palm trees.

8/10 Good

David, Irvine, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Villa, well upkept
Good experience. It's not as personal as some other smaller villas due to the existence of 42 villas on this property, but they manage it well. The condition of the place is well maintained. One issue is that they only provide free shuttles every 30 minutes, but don't provide any scooter rental onsite for you, unlike most other villas in the city we stayed at.

8/10 Good

GlobalTrekker, San Diego, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and private villas.
We had one of the original villas, rather than the new ones...I recommend the original. We got to check out the new ones and although they are more modern, you get was less outdoor living space and less privacy. If you're traveling with a family, maybe that's okay, but as a couple, the older villas were the way to go. Staff was friendly, greeted us by name all week. Room was well kept, security provided peace of mind, spa was awesome (though pretty close to normal USA prices vs. what you can find in town for a fraction...you get what you pay for I suppose). Food is pretty good and safe to eat. A doctor is also available on site during certain hours of the day. Great little quite gem.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villas!
The staff were all incredibly helpful and friendly. They genuinely cared for our happiness and comfort while we were there. EXTREMELY accommodating. Would definitely choose to stay with them again!
Response from Furama Villas & Spa Ubud on Feb 18, 2016
Dear Madam/Sir, Thank you for your perfect score to us. We are excited to hear it from you and glad you love your stay. We look forward to welcoming you again in the future.

8/10 Good

Nicolle, Perth, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Great for relaxing..
This hotel was located about 20mins out of Ubud town. Very peaceful and relaxing and staff were very friendly. We booked this through Expedia and the only draw back is that we got a different room from what we thought we paid for. We had booked for our own private pool villa and got a lagoon deluxe villa. Still very nice, but our private pool in the lagoon villa did lead into a bigger pool which all guests can use, so didn't quite get the privacy we wanted, or expected as they have gates leading into the big pool which people can probably look under if they tried. The hotel does offer lots of activities, so you can be as active or as quiet as you like. The staff are all friendly and chatty. I do think the spa was a bit overpriced, so we didn't go.
Response from teresa on Feb 18, 2016
Hi Nicole, Thank you very much for taking the time to write your feedback. We had let the executive chef and FB team know about the breakfast and the Housekeeping and GM notice on the bathroom and curtain issue. We have room maintenance and refurbishment going on, but villa by villa. Surely it would be changed in the near future. Actually our Lagoon Pool Villa is a higher category than the Deluxe Pool Villa. We are apologize if you feel the privacy is a bit off in the Lagoon. If you are visiting us again in the future, we will make sure you get the exact room you wanted. Again, thank you for choosing to stay with us. We do hope you will stay again with us in the future. Warm regards, Furama Villas & Spa Ubud

10/10 Excellent

Michelle, N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We had the most wonderful time! We walked in the door to our private villa after 14 hours of traveling, and it was like finding heaven on earth! Perfect to relax, unwind, and spend some quality down-time. Breakfast is great with a wide range of options, and all other meals are essential Aussie prices. We made use of the shuttle into town everyday, and checked out the markets, restaurants (to which there are many!) and Monkey Forest. First trip to Bali, and we've already planned the next. So great!
Response from teresa on Feb 18, 2016
Hi Michelle, Thank you so much for your fabulous feedback. Glad you love your stay and look forward to welcoming you again in the near future. Warm regards, Furama Villas & Spa Ubud

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Private Villa & Facilities
As always, excellent service from friendly, local, Balinese staff. Beautiful private villa in a complex with private pool. Service was second to none. Villa design is perfect for a couple who wish to do no in house cooking. Some aspects of the buildings and furniture are starting to show their age. Wifi could be a little hit and miss at times
Response from teresa on Feb 18, 2016
Dear Sir/Madam, Thank you for your feedback to us. As we are in remote area, our WiFi connection is sometimes unstable. We are apologizing if this is affecting the overall stay experience at Furama Villas & Spa Ubud. Refurbishing, maintenance, and upgrading facilities such as furniture are our agenda for now. Hope in your next visit, we already done with the upgrading. Again, thank you for your reviews. Warm regards, Furama Villas & Spa Ubud

10/10 Excellent

Ng, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax & peaceful staying
We were four person in a group, stay in 2-room villa with private pool, the pool was clean and room was comfortable and clean. No issues for us in a very late check in, the staff still very politely and willing to provide us welcome drink although the time was 1.30am. Found relax & peaceful in the villa. Breakfast was the same in three days, but we requested for vegetarian food for my parents, they were likely to prepare a new food on our request. Paddy field view in the breakfast restaurant, will back again for future visit.
Dear Ng, Thank you for your taking time to review your stay at Furama Villas & Spa Ubud. We are glad you had a great experience with us. We always treat guests like our own family with much respect and friendly manner. And also, we always do our best to cater needs of our guests, e.g. the special vegetarian breakfast for those who requires it. We look forward to welcoming you again in the near future. Warm regards, Furama Villas & Spa Ubud

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel outside Ubud
We stayed at Furama for 3 nights. I contacted the hotel before our visit to find out more about the activities they offered. I received a prompt reply with so much helpful information about their cycling, trekking, cooking classes, spa and tours. We decided to book a cooking class before we arrived to ensure a place. We arrived at the hotel before check in, but the hotel provided us with drinks and a place to rest while we waited. We were upgraded to a Duluxe spa villa which was lovely. The villa has its own pool, whirlpool bath (which we didn't use), huge bathroom, comfy sitting room and high ceilinged bedroom. The Furama villas sit on a large plot with a padi field in the middle. This gives the whole place a calm and spacious feeling. In the morning you can hear the birds and at dusk the bats and crickets are in full song. The restaurant was great and the Buffett breakfast catered for all diets. The staff were friendly and well trained. The spa was fantastic and we received a free 15min massage and 40% off the bill which made it even better. The cooking course was worth the early start to visit the market and learn about where the food comes from. There are shuttles to Ubud but we didn't use them. We were able to book a Furama car to take us to the airport which cost 350,000 idr. I would recommend this hotel to those that like the quiet and finer things in life!
Response from teresa on Feb 18, 2016
Dear Madam/Sir, Thank you for the feedback. It is very valuable for all of us and it drive us to improve more and better. We are glad that you enjoyed much your stay with us and very thankful for your recommendation. We do hope to welcoming you again in the future. Warm regards, Furama Villas & Spa Ubud

8/10 Good

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track.
Great if you after a quiet out of the way place to stay and relax. Had the Royal Villa for the family. Enjoyed the whole experience. Only negative was the smell from time to time; I think it was just the rice paddie fields next to the property. That and the internet would come and go from time to time.

10/10 Excellent

Ashmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel , super comfortable stay.
Reception staff was very helpful. They upgraded our room category to lagoon pool villa. Our room was spacious with all the amenities & in house pool.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place gives the complete Ubud experience.
The hotel is in the midst of rice fields. The place is serene, quiet, and I, coming from the city, definitely noticed that I was breathing naturally fresh and clean air.