Horrible stay, not in kuta
Posted May 6, 2016
Horrible stay booked 5 nights and only stayed one. Hotel staff didnt make us feel welcome at check in , was told that we would be shown to our room and staff member simply walked us to the elevator and pressed the button and said "you're on level 2" . Booked a queen guest room but once we found the room we opened the door to find 2 single beds and then had to argue with reception to get out room changed. Room smelt stale and damp, stains over furniture fabrics , plastic coating over mirrors torn and hanging down ,big crack in front window glass , mould and mildew present around door frame , wiring was hanging out the wall in toilet, no hot water at night or in the morning and water was salty my partners skin burnt/itched, bathroom sink all rusted and sewrage smell coming from basin drain, bedside table draw would not close constantly keep on rolling open , breakfast was the last straw ....poor range of choice - all asian cuisine no western style options, and staff made us feel uneasy as we sat and ate . Pool was small and area didnt allow for much sunlight. Hotel not located in kuta area more denpasar on one of the main roads near the airport. 20-30mins from kuta central very misleading. Extremely disappointed so we quickly sourced another hotel and checked out. We cant understand how this can be 4 star AT ALL!?