Ratings based on 103 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not what I expectrd

Posted Apr 24, 2017
Pool area was nice but shaded, room was dirty, damp and smelly and very loud at night. Breakfast wasn't great. Food was expensive. Need a total refurb- very surprised it's classed as 4 stars.
Comment from Hotel Management
Apr 25, 2017 by Dinda Carolina - Marcom, Hotel Management
Dear Respected Traveler, Thank you for taking the time to tell us about your experience at the HARRIS Hotel & Residences Riverview Kuta. We are apologize that your experience did not meet your expectations; please allow us to express my sincerest apologies. At HARRIS Hotel, we strive to provide a superior service experience and good facilities for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. HARRISly Yours, Dinda Carolina Marketing Communication
4 out of 5
by A verified traveler

Good choice for family trip

Posted Apr 11, 2017 on Hotels
Room are good and comfort for family trip. Helpful staff, responsive when we request for hairdryer for our room. We enjoyed the breakfast and swimming pool. The cons is the floor of the toilet are not well-designed which the water are partly contained and doesn't fully flow into the drainage outlet.
Comment from Hotel Management
Apr 19, 2017
Thank you for taking the time to tell us about your stay experience with us. We are deeply sorry for the inconvenience caused during your stay. We also would like to thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We greatly appreciate your comments about our helpful staff, the breakfast and also the swimming pool. We already share your kind comments to our staff, so that it can be used as motivation for them to keep deliver the best service to all our guests. We hope that we can convince you to change your mind about another visit to our hotel. It would be such a pleasure to greet you when you come back in the near future! HARRISly Yours, Laetitita D. Sugandi, General Manager
5 out of 5
by Nor Ali

Posted Mar 18, 2017 on Hotels
Hotel very clean. Room is big and spacious. Service slightly poor. Shopping area quite far from the hotel. But can still walk to the shopping area.
Comment from Hotel Management
Mar 27, 2017
Dear Nor Ali, Thank you for choosing HARRIS Hotel & Residences Riverview Kuta - Bali as a place to stay during your visit in Bali. It's a pleasure to have you with us and had a chance to share your experience while stay with us. Please accept our sincerely apology in regards with unpleasant experience you have with the staff service. We already communicate the points you gave to the concerned department and the actions has been taken to make sure the same thing doesn't happen in the future. It is always a pleasure to receive positive feedback and have you describe how you like our cleanliness and our spacious room . I also already share your comments to the team. I am sure that this feedback will serve as an encouragement to all of the staffs as we strive to continuously improve the quality of our services. I also would like to share that we are provide free shuttle bus service to Kuta area. If you would like to go shopping at Kuta area, this service is running everyday, every 10.00 AM, 13.00 PM and 16.00 PM. Thank you again for sharing your experience and we hope to welcome you again in the near future! HARRISly Yours, Laetitia D. Sugandi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Posted Feb 19, 2017 on Wotif
Close to all amenities. Friendly and warm staff members. We'll be back again in the future. Cheers guys!
Comment from Hotel Management
Feb 24, 2017 by Dinda Carolina - Marcom, Hotel Management
Dear A. K Thank you for choosing HARRIS Hotel & Residences Riverview Kuta - Bali as a place to stay during your visit in Bali. It's a pleasure to have you with us and had a chance to share your experience while stay with us. It is great to hear your overall experience during your stay was good. Your reviews are always valued & acknowledged by all of our team members! We are strive to maintain the excellent points you have give to us. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. HARRISly Yours,
3 out of 5
by David

cant blame hotel for dirty beaches

Posted Jan 15, 2017 on Hotels
The hotel was far away from the beach.The beach was so filled with garbage that it was unusable ..The staff was very good ..best I have seen anywhere
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear David, Thank you for sharing your stay experience with us. We would like to inform that our location just 10 minutes away from Kuta Beach and to complete guest experience, we are also provide free shuttle bus service. The service available every day at 10.00 AM, 13.00 PM and 16.00 PM. We believe this information already give to you during check in process. We also thank you for the kind comments for our staff. We are always strive to give the best service to our guests. We are looking forward to greet you in the future! HARRISly Yours, Laetitia D. Sugandi General Manager
3 out of 5
by Aisyah

Posted Jan 10, 2017 on Hotels
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Aisyah, Thank you for share your stay experience with through the rank. It's highly appreciated if you can give in details what items need to improved, so that we can greet you back proudly. Thank you! HARRISly Yours, Laetitia D. Sugandi General Manager
4 out of 5
by Vinod

Posted Dec 25, 2016 on Hotels
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Vindo, Thank you for share your stay experience with us through the rank. We are really thank you for give 4 star rank to our property. We can't wait to welcome you back at our property! HARRISly Yours, Laetitia D. Sugandi General Manager
1 out of 5
by A verified traveler from Malaysia

There is a MOUSE in the room! Very dirty hotel

Posted Dec 3, 2016
There is a mouse in the hotel room. Cleanliness terrible. Nice interior design for family room. Bed is very comfortable.Staffs attendance is efficient.
Comment from Hotel Management
Dec 8, 2016 by Dinda Carolina - Marcom, Hotel Management
Dear Ms. Rainnie, Thank you for choosing HARRIS Hotel & Residences Riverview Kuta - Bali as a place to stay during your visit in Bali. It's a pleasure to have you with us and had a chance to write a review towards us. We are apologize for the for the unpleasant experience you had while staying with us. We will surely take serious actions on the points you give to us, so that we may proudly welcome you again at our door. Thank you for your compliment on interior design, bed and the efficiency of our staff. We already deliver your compliment to the management and staffs. Best Regards
4 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
One of the favorite hotels I stayed during my time in Bali! Upon arrival we were warmly welcomed by the extremely friendly staffs. We had four great evenings here, which obviously also added up to the experience. We truly enjoyed the facilities within the hotel vicinity. The scenery was great and it was a relieve to be in such a quiet and peaceful environment. All respect for the general manager/staffs who does a great job here; a true sample of excellent hospitality!
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Valuable Guest, Thank you for choosing HARRIS Hotel & Residences Riverview Kuta - Bali as a place to stay during your visit in Bali. It's a pleasure to have you with us and had a chance to write a review towards HARRIS Hotel & Residences Riverview Kuta – Bali. We will always strive for our customer's satisfaction as it is our main goal. We are delighted to know that you enjoy your stay at our hotel. We already deliver your compliment to all our players (All HARRIS Hotels staffs are called Player). We will surely maintain and improve the excellent points you have compliment us, so that we may proudly welcome you again in our door at HARRIS Hotel & Residences Riverview Kuta – Bali.
2 out of 5
by A verified traveler from australia

More suited to Eastern world than western world

Posted Oct 19, 2016
Pros: pool was nice and good aircon even though it was noisy
Cons: Did not like limited breakfast menu or menu full stop not enough choices service very poor
Location: location is good if you want quiet
Im not sure how this hotel is 4 star I would rate it 2 star at best it is mainly set up for the eastern world especially food wise they cater for Asian/Indonesian more than aussie/nz menu very limited for lunch and tea if you order room service expect your plates still to be outside your room for a couple of days covered in flies this happened twice to us everyday there seemed to be something broken eg waffle machine blender for fresh juice broken for 3 dqays then we stopped asking breakfast variety very limted staff very limited in English the shuttle driver was great but it was easier trying to book tours through the stand beside hotel out front they were really cheap and helpful and had a lot of brochures on tours where the hotel one hardly had any and were quite hard to communicate with. Pool was nice and hardly any one in it rooms were clean except for shower which had mould all up it rooms have been cheaply done we got a large room which had a hot plate in it but was pointless as nothing to cook on it or cutlery air con good but very very noisy location not to bad about 2.5km from beach or 3/4 hr walk if you want quiet and out of town this would be ideal