Ratings based on 97 Verified Reviews

3.6 out of 5
70% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Melbourne, Vic

Facilities are great, but the room was a let down.

Posted Nov 2, 2016 on Wotif
Perhaps it was just the room I was in, but my safe and fridge didn't work. There was a small kitchenette, but no cutlery or crockery to use. The bathroom flooded when I showered each time.
Comment from Hotel Management
Nov 8, 2016 by Nyoman, Hotel Management
Dear Trine, I would like to thank you for your stay at Harris Hotel & Residences Sunset Road. We very much appreciate that you have shared your experience to us. It is always a pleasure to have a positive feedback, as it will serve as an encouragement to all of our staff to continuously improve our quality and services. I will rectify the problem you encountered and to ressure that the similar won't be happened again. Should you need any other assistance, please feel free to let us know. We are looking forward to welcome you back Harris Sunset Road in the near future. Sincerely yours, Nyoman Wirayasa General Manager
1 out of 5
by A verified traveler from perth

Friendly staff but not very knowledable

Posted Oct 30, 2016
Pros: Nothing
Cons: Everything
Location: Out of the way nothing near it
Very poor service no money exchange food was cold drinks were warm
Comment from Hotel Management
Nov 1, 2016 by Nyoman, Hotel Management
Dear valued Guest, I would like to thank you for your stay at Harris Hotel & Residences Sunset Road. We very much appreciate to share your experience to us. Please accept our sincere apologies that your stay does not meet your expectation. Concerning money exchange, as per Government regulation, hotel is not allowed to do it. For the cold food and warm drink, I will investigate what was happened and rectify it with Department concern. Once again, we thank you for sharing your experience and do hope your next stay will be a pleasant one. Sincerely yours, Nyoman Wirayasa General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Harris Hotrl Kuta Sunset Road

Posted Jun 5, 2016
Clean hotel with friendly staff. Unfortunately the pool is in shade. Breakfast is ok but there is no bar area. Cafe not restaurant with very limited menu. My room was near to their breakfast cafe where they play music from 6.30 am! Too far from anywhere to walk. Need to get cabs. Very friendly helpful can B at hotel though.
Comment from Hotel Management
Jul 17, 2016 by Nyoman, Hotel Management
Dear valued Guest, I would like to thank you for your stay at Harris Hotel & Residences Sunset Road during your recent holiday to Bali. We very much appreciated that you have taking your times to write and share your experiences to us. All feedback is valuable for us for further improvement. Should you need further assistance and information, please feel free to let us know. We are looking forward to welcome you back at Harris Sunset Road in the near future. Sincerely yours, Nyoman Wirayasa General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from t

Location is close to everything

Posted May 15, 2016 on Wotif
Good location in regards to close to the airport & beaches in a taxi you can afford. Air con is amazing in the room. Pool is a good size, never crowded. Access to the gym is amazing.
Comment from Hotel Management
Jul 14, 2016 by Nyoman, Hotel Management
Dear Nicole, First of all, I would like to thank you that you have chosen our hotel as your preferred stay during your recent holiday to Bali. We very much appreciated you have taken the times to write your experiences. your comments is valuable for us. We are looking forward to welcome you back soon at Harris Sunset Road Bali. Sincerely yours, Nyoman Wirayasa General Manager
1 out of 5
by A verified traveler

Not a good conference hotel

Posted Apr 13, 2016
As a conference venue the hotel services were poor. No staff during bfast & food not replenished. Room quality & cleanliness not good. Will not recommend the hotel. Disappointing one nite. Paid for 3 nites but only stayed 1 nite & checked out.
3 out of 5
by Susanti from Indonesia

So so

Posted Jan 23, 2016 on Hotels
Hotel is a bit old. Room floor feels sticky and dusty.
3 out of 5
by A verified traveler from West Australia

Hotel a bit drab but lovely staff

Posted Dec 7, 2015
Pros: Staff, great gym, pool not bad
Cons: Cheaper food and drinks, improve staff English outside the reception area, housekeeping needs improving, a few dings and dents need fixing
Location: Poor location, 400 meters off Sunset Rd but only 2 km from the Hospital. Hardly any restaurants nearby that you can walk to. Kuta 15 minutes via taxi
The hotel was way off the beaten track as per promoted. The place is tired and the cost of drinks and food is over the top considering its location. The staff although were so friendly and helpful but did have some English shortfalls.... nothing sign language couldn't fix. Different matter though when trying to explain something on the phone. The access to the local gym, which I might add is brilliant and the breakfasts were good except at the egg counter which would become bedlam at times.All in all value for money it is just ok. I thought the hotel was a bit drab but because we were having to visit a family member at the Siloam hospital daily it was handy for that. Would only recommend to a friend if visiting the hospital yet there are other hotels close by which looked better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Not a bad hotel

Posted Oct 23, 2015
Was in this hotel 2 weeks was great. Great hotel all round only fault I could pick was the food range could have been better. Staff where amazing
Comment from Hotel Management
Oct 30, 2015 by Nyoman, Hotel Management
Dear David, Thank you to choose Harris Hotel & Residences Sunset Road as your preferred accommodation and stay during your recent holiday to Bali. We very much appreciated that you have spent your time to write your feedback. Your comments is valuable for us in order to continuously improve our services to our guest. We will review the food range you mention. Should you need any other information and assistance, please feel free to let us know. Sincerely yours, Nyoman Wirayasa General Manager
1 out of 5
by Jonathan from Kuala Lumpur, Malaysia.

Bad location, not worth the effort at all.

Posted Oct 7, 2015 on Hotels
Location is bad, no amenities close by. Too far a walk from actual civilization that's considered convenient. Will never ever book here again.
Comment from Hotel Management
Dec 26, 2015 by Nyoman, Hotel Management
Dear Guest, We thank you very much that you have spent your time to write to us your experience at Harris Hotel & Residences Sunset Road. It is with sincere regret that you are not happy with our hotel location. For your kind information that the hotel is located within minutes access by car to all interesting Tourist destination at the South of Bali and it is within walking distance to Shopping Center. Once again, we are very sorry that your experience is not meet your expectation. Sincerely yours, Nyoman Wirayasa General Manager
3 out of 5
by Jonathan from Kuala Lumpur, Malaysia.

Great location, that's about it.

Posted Oct 5, 2015 on Hotels
Business brought me to this part of town. Clients had already booked this hotel. Doubt I would ever stay here again. Hotel is old & dated. Rooms, especially the bathrooms are in dire need of a refurbishment. Location is great though, right beside Beachwalk. Walking distance for all things important along Kuta Beach Road. Besides that, nothing to shout about.
Comment from Hotel Management
Dec 12, 2015 by Nyoman, Hotel Management
Dear Mr. Jonathan, On behalf of all HARRIS Sunset Players, we're thanking you very much for your candid review. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about that. We would like to look into this issue, however we are unable to find your staying history with our hotel. Therefore, please be so kind to reach out to me directly at [gm-harris-sunsetroad@tauzia.com] to discuss this further. Mr. Jonathan, once again thank you very much for your review, and we are looking forward to welcome you at HARRIS Sunset Road Bali on your next trip to Bali. HARRISly yours, Nyoman Wirayasa General Manager