Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 15, 2016
Relaxing and also entertaining Our family enjoyed all the amenities Pool and buffet breakfast were popular Good value buffet dinner aswell
4 out of 5
by A verified traveler from Singapore

Stay on top of things

Posted Jul 14, 2016
Pros: Pool and location. The housekeeping staff was also very helpful when the front desk failed miserably.
Cons: Better tasting breakfast, more pool seating
Location: Great location for shopping and eating. The beach is AWFUL unless you are there for surf lessons.
We had booked a room with two queens and I emailed ahead of time to verify it was two queens and when we arrived - one king. Doesn't really sleep 4 people and when they tried to accommodate us, they brought in a single. My son slept on the floor for the week. I had also pre-booked transportation to the airport from the hotel and the night before we were supposed to leave at 5AM found out that they didn't have the booking. I was also not super impressed with the breakfast buffet and would recommend getting up early if you want to eat without waiting in line for a seat or having things run out on you. Upside to this hotel was it was close to shopping, cheap fast food for the kids when they decided they didn't like the local fare we tried, and the pool although the hotel could do a better job with seating. I recommend getting out to the pool early to get seats and book the cabanas a day or two early if you are staying during the high season.
4 out of 5
by A verified traveler from SM

Family hotel, the pools were very nice

Posted Jul 8, 2016
We really enjoyed breakfast, and the staff were always pleasant. The pool area is amazing! The overall vibe is very exciting! Looking slightly dated and could do with a refurb though.
Comment from Hotel Management
Jul 11, 2016 by Marcomm Manager, Hotel Management
Dear Sophie, Thank you very much for staying at the Hard Rock Hotel Bali. I really appreciate in you taking the time for this review about your experience. It's great to see you loved the hotel so much and it looks like you made the most of your time with us too. I must thank you for all the compliments about our facilities and band members. i will surely share it with them. We will be renewing our vibe overall and when you come back your experience will be enhanced. Once again, thank you.
4 out of 5
by A verified traveler from SG

Decent Stay but not for a family more than 3.

Posted Jul 6, 2016
Not bad. It was a decent hotel. But if you are a vegetarian you may need to pack your food as not much available at hotel.
Comment from Hotel Management
Jul 11, 2016 by Marcomm Manager, Hotel Management
Dear Adhin, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from Banten

Hotel with excellent facilities

Posted Jul 1, 2016
Most of us are very satisfied with the facility of hotel. The only thing need to be considered is the price, quite expensive.
4 out of 5
by A verified traveler from jakarta

Complete fasilities

Posted Jun 27, 2016
Pros: Facilities
The fasilities are excellent & suitable for family's holiday. It will attract more guests if the price is cheaper than current one.
Comment from Hotel Management
Jul 1, 2016 by Marcomm Manager, Hotel Management
Hi ST, Than you for staying with Hard Rock Hotel Bali. Your comments are highly appreciated. You also might like to know that our Food & Beverage prices are very much in line with most 4 and 5 star hotels in the city and lower than a lot of standalone restaurants and bars in seminyak, nusa dua etc. Once again, thank you.
4 out of 5
by A verified traveler from Manila

Know what you're getting yourself into....

Posted Jun 22, 2016
Pros: Staff was amazing and the food was awesome.
Cons: Bathroom was gross!
Location: Kuta Beach is filthy, due to all the tourists. Even then, it's a nice place to be if you want to walk to various vendors and restaurants or the beach
It's a Hard Rock, it's generally nice but given the opportunity and knowledge we would have stayed somewhere else. I give decent ratings because it's exactly as advertised, the food was good, and it's nice for families. It's not a bad place, but if you aren't looking for the extreme commercial experience you may be better off elsewhere. The only real complaint we had was the bathroom. The overall room was clean, but the bathroom smelled like urine everyday that we were there. It was clean, and had been cleaned daily, but there was a very strong urine smell in the bathroom. If you have the opportunity to get breakfast included, do it!
Comment from Hotel Management
Jul 1, 2016 by Marcomm Manager, Hotel Management
Hi Evan, thank you so much for staying at the Hard Rock Hotel Bali. I appreciate your feedback and we will check on the smell you talked about, this seems a bit strange and will require some investigation. Our people are the best and it shows time and time again from all our guests. Thank you for the recognition. We will be renewing many of our rooms the next two years and should you come back for another visit, the vibe will be enhanced. Once again, thank you.
4 out of 5
by A verified traveler from Singapore

Nice pool

Posted Jun 22, 2016
Not much of a different from the normal deluxe room and the deluxe premium. Not worth paying extra for deluxe premium. One of the best pool in Bali. Would be good to have more varieties for breakfast.
Comment from Hotel Management
Jul 1, 2016 by Marcomm Manager, Hotel Management
Hi YB, Thank you very much for stay with us and for being our rock star. I really appreciate this review We are very proud with our Pool, one of the largest free-form Pool in Bali. You should have gone for the upgrade including the Rock Royalty Level as well where all Vip services are offered. There will be no regrets if you did Check it out the next time We will be renewing our vibe overall and when you come back you shall be surprised Once again, thank you
5 out of 5
by A verified traveler from Auckland, New Zealand

FANTASTIC HOTEL FOR FAMILIES, GREAT LOCATION

Posted Jun 21, 2016
Pros: Location, facilities. The pool facilities is really great for the family, kids loved it.
Cons: Upgrade of bathroom in rooms and also they need to give complimentary bottled water for guests in room fridge to consume.
Location: Kuta shopping area, beach, massage places, not far from waterbom park, sky garden...
Hotel facilities was fantastic for the family. Really like the location as it was quite central to shopping and my favourite massage place - SMART massage place. The staff were very friendly and they went out of their way for my sons 21st birthday celebrations and also my grandson's 2nd birthday. Kids love slide and kids club.
Comment from Hotel Management
Jul 1, 2016 by Marcomm Manager, Hotel Management
Hi Chrissy, thank you very much for staying at the Hard Rock Hotel Bali with your family. Your comments are greatly valued and will be shared with the team We are so happy you loved the Hard Rock brand and equally glad you managed to spend a nice time with your family. Thank you for the compliments about our people and service. This clearly sets us apart from the rest and we are indeed very proud. There will be much more happening this year and when you return the vibe will be different. Once again, thank you.
3 out of 5
by A verified traveler from k

Rooms not so great

Posted May 23, 2016
The staff are just beautiful, the pool area, stunning. The rooms are crap, ours had a very strong mould smell this was through the air con, bathroom was dark & dingy and smelt really bad. All staff could do was spray it with air freshener.