Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Japan

子連れに最適なホテル

Posted Aug 16, 2016
欧米系のホテルだけはあり、スタッフはみなフレンドリーで、施設も遊園地併設プール顔負けの規模や充実ぶりで丸一日プールサイド過ごしても飽きないほど。クタビーチは道路挟んで目の前のアクセスの良さ! WIFI、客室ではテレビで映画がただで見れる、キッズクラブもあり、プールでも度々子供向けのイベントが開催、子連れには申し分ないホテル!ただし、高級感には欠け静かなリゾートを求める方には不向き。常にイベントやら音楽やらライブで騒々しい感はある。
4 out of 5
by A verified traveler from Kanagawa,Japan

広いプールは子供連れには最適でした

Posted Aug 6, 2016
Pros: プールとロケーションは素晴らしいです。
Cons: 朝食ブッフェは通常のものがそろっていましたが、唯一、ヨーグルトがなかったので泊数が多くなると、ヨーグルトも欲しいなと感じたことぐらいでしょうか。
Location: ビーチウォークやクタスクエアへは5分以内に歩けるので買物と食事にはとても便利。
クタの中心部にあるので、ショッピングセンターやレストランへのアクセスも良く、とても良いロケーションです。建物や設備についてはヌサドゥアの大型ホテルのような感じではなくバリらしさもないですが、このエリアではそこそこの広さがあり、機能的に敷地が使われているので、必要なものは一通りそろっているホテルです。設備は引き続き適切にメンテナンスがなされている様子であり、開業からそこそこな年数がたちましたが、きれいに保たれていました。特にプールは充実しており、このランクのホテルとしては、大人でも満足ですが、子供は予想以上に大満足だったようです。ゲストリレーションもとても親切で、アクティビティーの時間の確認をお願いした際は電話で確認してもらった内容を、夕方に部屋に戻ったらレターでも親切に書いたものが届けられており、素晴らしいサービスでした。
Comment from Hotel Management
Aug 10, 2016 by Marcomm Manager, Hotel Management
Thank you very much for staying with the Hard Rock Hotel Bali and for being our rock star. Our staff would be very delighted to hear the news. We will be renewing our experiences and entertainment next and when you visit us again you shall see it all.
4 out of 5
by A verified traveler

Amazing pool

Posted Jul 29, 2016
This hotel has clean rooms complete with pod coffee machine, free movies (new release), great breakfast buffet selection, friendly staff, and the most amazing pool I have ever seen. Unfortunately, the hotel is so un-Balinese that we would not return. The prices at pool bar are rediculously high and spa prices are ten times greater than 50 metres along the road.
Comment from Hotel Management
by Marcomm Manager, Hotel Management
Thank you so much for choosing to experience the Hard Rock Hotel Bali. Your comments are highly appreciated. I will surely share the comments with the team. Great to see you had some nice time with us. Our concept is about lifestyle and entertainment and this translates into everything we do and offer. It cannot be compared to a Balinese local hotel. I hope you see the difference. We are also priced at 4 star levels and in many cases lower than free standing outlets in the city. When it comes to the spa, we are incomparable to the other places outside as well.
4 out of 5
by A verified traveler

Posted Jul 15, 2016
Relaxing and also entertaining Our family enjoyed all the amenities Pool and buffet breakfast were popular Good value buffet dinner aswell
4 out of 5
by A verified traveler from Singapore

Stay on top of things

Posted Jul 14, 2016
Pros: Pool and location. The housekeeping staff was also very helpful when the front desk failed miserably.
Cons: Better tasting breakfast, more pool seating
Location: Great location for shopping and eating. The beach is AWFUL unless you are there for surf lessons.
We had booked a room with two queens and I emailed ahead of time to verify it was two queens and when we arrived - one king. Doesn't really sleep 4 people and when they tried to accommodate us, they brought in a single. My son slept on the floor for the week. I had also pre-booked transportation to the airport from the hotel and the night before we were supposed to leave at 5AM found out that they didn't have the booking. I was also not super impressed with the breakfast buffet and would recommend getting up early if you want to eat without waiting in line for a seat or having things run out on you. Upside to this hotel was it was close to shopping, cheap fast food for the kids when they decided they didn't like the local fare we tried, and the pool although the hotel could do a better job with seating. I recommend getting out to the pool early to get seats and book the cabanas a day or two early if you are staying during the high season.
4 out of 5
by A verified traveler from SM

Family hotel, the pools were very nice

Posted Jul 8, 2016
We really enjoyed breakfast, and the staff were always pleasant. The pool area is amazing! The overall vibe is very exciting! Looking slightly dated and could do with a refurb though.
Comment from Hotel Management
Jul 11, 2016 by Marcomm Manager, Hotel Management
Dear Sophie, Thank you very much for staying at the Hard Rock Hotel Bali. I really appreciate in you taking the time for this review about your experience. It's great to see you loved the hotel so much and it looks like you made the most of your time with us too. I must thank you for all the compliments about our facilities and band members. i will surely share it with them. We will be renewing our vibe overall and when you come back your experience will be enhanced. Once again, thank you.
4 out of 5
by A verified traveler from SG

Decent Stay but not for a family more than 3.

Posted Jul 6, 2016
Not bad. It was a decent hotel. But if you are a vegetarian you may need to pack your food as not much available at hotel.
Comment from Hotel Management
Jul 11, 2016 by Marcomm Manager, Hotel Management
Dear Adhin, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from Banten

Hotel with excellent facilities

Posted Jul 1, 2016
Most of us are very satisfied with the facility of hotel. The only thing need to be considered is the price, quite expensive.
4 out of 5
by A verified traveler from jakarta

Complete fasilities

Posted Jun 27, 2016
Pros: Facilities
The fasilities are excellent & suitable for family's holiday. It will attract more guests if the price is cheaper than current one.
Comment from Hotel Management
Jul 1, 2016 by Marcomm Manager, Hotel Management
Hi ST, Than you for staying with Hard Rock Hotel Bali. Your comments are highly appreciated. You also might like to know that our Food & Beverage prices are very much in line with most 4 and 5 star hotels in the city and lower than a lot of standalone restaurants and bars in seminyak, nusa dua etc. Once again, thank you.
4 out of 5
by A verified traveler from Manila

Know what you're getting yourself into....

Posted Jun 22, 2016
Pros: Staff was amazing and the food was awesome.
Cons: Bathroom was gross!
Location: Kuta Beach is filthy, due to all the tourists. Even then, it's a nice place to be if you want to walk to various vendors and restaurants or the beach
It's a Hard Rock, it's generally nice but given the opportunity and knowledge we would have stayed somewhere else. I give decent ratings because it's exactly as advertised, the food was good, and it's nice for families. It's not a bad place, but if you aren't looking for the extreme commercial experience you may be better off elsewhere. The only real complaint we had was the bathroom. The overall room was clean, but the bathroom smelled like urine everyday that we were there. It was clean, and had been cleaned daily, but there was a very strong urine smell in the bathroom. If you have the opportunity to get breakfast included, do it!
Comment from Hotel Management
Jul 1, 2016 by Marcomm Manager, Hotel Management
Hi Evan, thank you so much for staying at the Hard Rock Hotel Bali. I appreciate your feedback and we will check on the smell you talked about, this seems a bit strange and will require some investigation. Our people are the best and it shows time and time again from all our guests. Thank you for the recognition. We will be renewing many of our rooms the next two years and should you come back for another visit, the vibe will be enhanced. Once again, thank you.