Ratings based on 73 Verified Reviews

3.8 out of 5
66% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for choosing and staying with us. It is a pleasure that we can welcome you. See you again and have a nice day!
5 out of 5
by A verified traveler

Great transit stay

Posted Oct 25, 2016 on Hotels
Stayed a few hours when the hotel we were at previously was unable to give us a late check-out. Room was fine, and the staff was cheery and professional.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta Bali as your preferred hotel. We are delight to know that you were enjoying to stay with us and be able to feel our Indonesian hospitality. Hope we can welcome you again in the future. Have a nice day and thank you!
3 out of 5
by A verified traveler

Good for transit stay

Posted Aug 12, 2016 on Hotels
The hotel was good and clean. The surroundings were also close to food and city center. My only complaints were about cable tv that was not working, and wifi that kept asking for login.
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for staying and sharing your enjoyable moment with us. Deeply apologize for the inconvenience caused, we definitely take a note for better improvement. It will motivate us for serve more better. Hope to welcome you again in the future. Thank you.
1 out of 5
by A verified traveler

Toilet system not working

Posted Jun 14, 2016
Terribly discusted..toilet system not working..staff on reception do not speak or understand English
Comment from Hotel Management
Jun 20, 2016 by E-Commerce, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta as your Bali's accommodation. Deeply apologizing the inconvenience caused during your stay with us. This will be a reflection for us to improve the quality in all areas. Your valuable review, will be a motivation for us to serve better in the future. Hope something like this, won't happen again in the future. Thank you and have a nice day.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient-location

Posted Jan 7, 2016 on Wotif
Location: Beach,Massage,Shopping,Dining,Entertainment
My-New-Years-Eve-was-spent-here-for-2016.15-minutes-walk-to-beach-and-activities.Shops-directly-across-the-road.Felt-safe-and-secure.Convient-location-to-check-out-other-parts-of-Bali.
Comment from Hotel Management
Jan 26, 2016 by E-Commerce, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta as your Bali's accommodation. We are happy to know that you're really enjoying the New Years moment with us without any problem. Hope to welcome you again in the future. Thank you!
4 out of 5
by Siew Lian from Singapore

Our 4-nites in Santika Kuta

Posted Oct 4, 2014 on Hotels
Overall is quite good except for the daily breakfast. Food served are similar during our stay (4 nites). Need to hv more varities / or at least change the daily menu.
Comment from Hotel Management
Aug 28, 2015 by Raisa, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta-Bali... Thank you for sharing your experience with us. It's a pleasure for us that you're really enjoying staying with us. For the food concern, we would take a note for a better improvement and deep apologizing if the food wasn't satisfied you. Once again, thank you for time to share and we are waiting for your next visit.. Sincerely yours, The Management of Hotel Santika Kuta-Bali
4 out of 5
by dena from perth wa

Clean and tidy good for overnight stay.

Posted Jun 13, 2014
Staff were friendly, hotel was clean and tidy, bathroom very small, could often smell cigarette smoke in rooms as people could smoke in hallways, location wasn't very good, very busy street. Room service was nice, however the hotel had no bar and I couldn't have a cocktail or alcoholic beverage except bintang. Disappointed by this aspect as well as location. I would not recommend for long stay, but overnight fine.
Comment from Hotel Management
Nov 16, 2016 by E-Commerce, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta and we are very thank you for your great feedback. Your feedback is supporting our team to be more better in delivering the service and giving us encourage to evaluate in some aspects. We are sorry for some lack points but we do hope to welcome you again. Have a nice day!
4 out of 5
by WCC from HK

Worth the price

Posted Jun 2, 2014 on Hotels
The breakfast could be better quality. Hotel room not very clean. Spent way too long time during check-in although that was around 9pm already......Anyway this is a very affordable price so we can't complain much about the quality.
Comment from Hotel Management
Mar 18, 2016 by Raisa, Hotel Management
Dear Valued Guest. Warmest Greetings from Hotel Santika Kuta Bali.. Thank you sharing your experience with us. Deeply apologizing for some lack of service. We would take a note for better improvement. Hope we can welcome you again with great service and quality. Thank you and have a nice day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff were very friendly and helpful

Posted May 20, 2014
Pros: I liked that the staff were all very helpful and friendly, our room was serviced daily and kept clean.
Cons: Have a permanent No Smoking area in the Restaurant as it was not pleasant eating while people were smoking next to you
Location: Within walking distance not much to do, takes about a 30 min walk to the beach or shopping
The only problem we had was a lot of the staff did not understand English very well and I think it is more a corporate motel for seminars and not so much for a holidays as it is not close to the beach or shopping. We were the only non Asians in the motel for a week so it was different but a pleasant stay. I think if we return to Bali we would stay closer to the beach.
Comment from Hotel Management
Jun 30, 2016 by E-Commerce, Hotel Management
Dear Valued Guest, Warmest Greeting from Hotel Santika Kuta Bali.. Thank you for staying with us. Your suggestion and critique are an encourage for us to be better in every aspect, especially service to the guest. We wait for your next stay. Thank You.
5 out of 5
by emz from jkt

business stay

Posted Mar 8, 2014 on Hotels
very practical for business stay in the kuta or bypass area.. the hotel is simple in design, easy to walk in and out, makes for a good transit stay. across the road is a supermarket, KFC, and ATM... place is easily accessible from the bypass roundabout, which makes getting around by car very convenient (ie. not bogged down by traffic iike in tuban, legian, or kuta beach area). having said that, its a bit far from the bars andbeaches. taxi is plentily available outside hotel as it is a busy road. breakfast is standard 3* hotel fare. room is fine. try to get the deluxe as it is on the pool level.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for staying and sharing your enjoyable moment with us. We are delight to know that we can give the best service during your stay with us. We will always maintain the great service and quality of the hospitality. Hope we can welcome you again in the future.