Outdoor pool, sun loungers
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Reviews of Hotel Santika Kuta Bali

3 out of 5
Hotel Santika Kuta Bali
Jl. Raya Kuta No. 98, Kuta, Bali

Reviews

8.0

Very Good

Rating 10 - Excellent. 29 out of 112 reviews" "
Rating 8 - Good. 51 out of 112 reviews" "
Rating 6 - Okay. 27 out of 112 reviews" "
Rating 4 - Poor. 2 out of 112 reviews" "
Rating 2 - Terrible. 3 out of 112 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

j

Liked: Cleanliness, staff & service
Comfy basic hotel
Basic hotel, ok for transit. Not many activity in the hotel, just small swimming pool. Room clean and comfy. Food not that great. Staff very friendly and helpful. Location is away from crowd and night life. Good for someone who just need a comfy bed to sleep and good rest.
Stayed 1 night in Dec 2018
Response from E-Commerce on Dec 5, 2018
Dear Valued Guest, Thank you for choosing Hotel Santika Kuta as your preferred accomodation. We are very honor to welcome and reading your positive response. It helps us to continue give the best service. Hope we can welcome you again. Thank you and have a nice day!

10/10 Excellent

John, Oregon

Liked: Staff & service, property conditions & facilities, room comfort
Good condition and clean hotel in kuta.good price and close to airport
Stayed 1 night in Oct 2018
Response from E-Commerce on Oct 30, 2018
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for choosing Hotel Santika Kuta as your preferred accomodation. It's our pleasure to welcome and give the best service. Hope we can meet you again soon. Thank you!

8/10 Good

Kurniawati

Liked: Cleanliness, staff & service
Disliked: Room comfort
Dapat kamar view jalan raya, terlalu bising dengan suara kendaraan. Tidak bisa tidur nyenyak, jendela tidak kedap suara.
Stayed 1 night in Aug 2018
Response from E-Commerce on Aug 10, 2018
Dear Tamu yang Terhormat, Salam hangat dari Hotel Santika Kuta.. Terima kasih atas pilihan pada Hotel Santika Kuta. Kami memohon maaf atas ketidak nyamanan yang terjadi. Kritik anda menjadi sebuah evaluasi bagi kami untuk memberikan pelayanan yang lebih baik. Terima kasih.

8/10 Good

Anna, Mildura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location with the markets and Poppies Lane a 5 minute walk away. Large supermarket, KFC and Dominos across the road. Room was large and comfortable. Only improvement could be a better range of food at the breakfast buffet. Would stay again.
Stayed 3 nights in Jul 2018
Response from E-Commerce on Jul 31, 2018
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for staying with us. We are delight to know your enjoyable moment with us. It's our pleasure to give the best service for you. Your suggestion is our motivation to perform more better. It's a good input to improve the quality of our product. Wish to welcome you again in the future, thank you and have a nice day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's pretty good location just outskirt of Seminyak away from the traffic.
Stayed 2 nights in Jun 2018
Response from E-Commerce on Jun 27, 2018
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali Thank your choosing Hotel Santika Kuta as your preferred accommodation. Our pleasure to welcome and serve the best for you. Have a nice day and thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great transit hotel
This is simple, no frills hotel. The room was a bit dated but clean and quite comfortable. Checked in was easy too. It’s a good transit hotel for me.
Stayed 1 night in May 2018
Response from E-Commerce on Jun 6, 2018
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. it's nice to hear your good experience with us. Our pleasure to welcome you and give the best service. Hope we can meet you again in the future. Thank you and have a nice day!

8/10 Good

richard

Liked: Cleanliness, property conditions & facilities, room comfort
Good place.
The room it’s perfect, but restaurant 1/5.
Stayed 2 nights in May 2018
Response from E-Commerce on May 21, 2018
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for staying with us. It's an honor to welcome you. We appreciate your constructive feedback. Hope we can improve it. Thank you and have a nice day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2018
Response from E-Commerce on May 11, 2018
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for staying with us. It's nice to welcoming you and hope to see you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally friendly services and well trained staffs. Room service and @Breakfast. Request granted when asking to switch room due to foul ac smell.Thanks a lot, really appreciated it.
Stayed 2 nights in Nov 2017
Response from Raisa on Dec 7, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta as your preferred accommodation. It an honor for us to welcome you and give the best during your stay with us. Your positive review is our support to be better. Thank you and have a nice day.

8/10 Good

Iman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017
Response from Raisa on Jun 15, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for choosing Hotel Santika Kuta and spend your time to review us. We are waiting to welcome you again. Thank you.

8/10 Good

Asad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was a nice experience overall
Response from General Manager on Feb 6, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for sharing your moment wiht us. It is a nice encourage to us and serving the best for you. Hope we can welcome you again in the future. Have a nice day!

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 17, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for staying with us and we are delight to know your enjoyable moment with us. Have a nice day and we are waiting your next stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
when I need Addition Bed, we're waiting for 1.5 hours for that. so bored and tired. no more this Hotel
Response from General Manager on Dec 16, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. It is a pleasure for us to welcome you in Bali, especially to this hotel. Deeply apologize for the inconvenience caused during your stay in here. We will take a note for better improvement. Hope it doesn't ruin your holiday. Thank you and have a nice day.

8/10 Good

Verified traveler

Response from General Manager on Nov 22, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for choosing and staying with us. It is a pleasure that we can welcome you. See you again and have a nice day!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great transit stay
Stayed a few hours when the hotel we were at previously was unable to give us a late check-out. Room was fine, and the staff was cheery and professional.
Response from General Manager on Oct 27, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta Bali as your preferred hotel. We are delight to know that you were enjoying to stay with us and be able to feel our Indonesian hospitality. Hope we can welcome you again in the future. Have a nice day and thank you!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good for transit stay
The hotel was good and clean. The surroundings were also close to food and city center. My only complaints were about cable tv that was not working, and wifi that kept asking for login.
Response from General Manager on Aug 18, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for staying and sharing your enjoyable moment with us. Deeply apologize for the inconvenience caused, we definitely take a note for better improvement. It will motivate us for serve more better. Hope to welcome you again in the future. Thank you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet system not working
Terribly discusted..toilet system not working..staff on reception do not speak or understand English
Response from E-Commerce on Jun 20, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta as your Bali's accommodation. Deeply apologizing the inconvenience caused during your stay with us. This will be a reflection for us to improve the quality in all areas. Your valuable review, will be a motivation for us to serve better in the future. Hope something like this, won't happen again in the future. Thank you and have a nice day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient-location
My-New-Years-Eve-was-spent-here-for-2016.15-minutes-walk-to-beach-and-activities.Shops-directly-across-the-road.Felt-safe-and-secure.Convient-location-to-check-out-other-parts-of-Bali.
Response from E-Commerce on Jan 26, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta as your Bali's accommodation. We are happy to know that you're really enjoying the New Years moment with us without any problem. Hope to welcome you again in the future. Thank you!

8/10 Good

Siew Lian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4-nites in Santika Kuta
Overall is quite good except for the daily breakfast. Food served are similar during our stay (4 nites). Need to hv more varities / or at least change the daily menu.
Response from Raisa on Aug 28, 2015
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta-Bali... Thank you for sharing your experience with us. It's a pleasure for us that you're really enjoying staying with us. For the food concern, we would take a note for a better improvement and deep apologizing if the food wasn't satisfied you. Once again, thank you for time to share and we are waiting for your next visit.. Sincerely yours, The Management of Hotel Santika Kuta-Bali

8/10 Good

dena, perth wa

Liked: Cleanliness, staff & service, room comfort
Clean and tidy good for overnight stay.
Staff were friendly, hotel was clean and tidy, bathroom very small, could often smell cigarette smoke in rooms as people could smoke in hallways, location wasn't very good, very busy street. Room service was nice, however the hotel had no bar and I couldn't have a cocktail or alcoholic beverage except bintang. Disappointed by this aspect as well as location. I would not recommend for long stay, but overnight fine.
Clean clear pool.
Response from E-Commerce on Nov 16, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta and we are very thank you for your great feedback. Your feedback is supporting our team to be more better in delivering the service and giving us encourage to evaluate in some aspects. We are sorry for some lack points but we do hope to welcome you again. Have a nice day!

8/10 Good

WCC, HK

Worth the price
The breakfast could be better quality. Hotel room not very clean. Spent way too long time during check-in although that was around 9pm already......Anyway this is a very affordable price so we can't complain much about the quality.
Response from Raisa on Mar 18, 2016
Dear Valued Guest. Warmest Greetings from Hotel Santika Kuta Bali.. Thank you sharing your experience with us. Deeply apologizing for some lack of service. We would take a note for better improvement. Hope we can welcome you again with great service and quality. Thank you and have a nice day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful
The only problem we had was a lot of the staff did not understand English very well and I think it is more a corporate motel for seminars and not so much for a holidays as it is not close to the beach or shopping. We were the only non Asians in the motel for a week so it was different but a pleasant stay. I think if we return to Bali we would stay closer to the beach.
Best waiter in the world
Response from E-Commerce on Jun 30, 2016
Dear Valued Guest, Warmest Greeting from Hotel Santika Kuta Bali.. Thank you for staying with us. Your suggestion and critique are an encourage for us to be better in every aspect, especially service to the guest. We wait for your next stay. Thank You.

10/10 Excellent

emz, jkt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business stay
very practical for business stay in the kuta or bypass area.. the hotel is simple in design, easy to walk in and out, makes for a good transit stay. across the road is a supermarket, KFC, and ATM... place is easily accessible from the bypass roundabout, which makes getting around by car very convenient (ie. not bogged down by traffic iike in tuban, legian, or kuta beach area). having said that, its a bit far from the bars andbeaches. taxi is plentily available outside hotel as it is a busy road. breakfast is standard 3* hotel fare. room is fine. try to get the deluxe as it is on the pool level.
Response from General Manager on Jan 20, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for staying and sharing your enjoyable moment with us. We are delight to know that we can give the best service during your stay with us. We will always maintain the great service and quality of the hospitality. Hope we can welcome you again in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast limited mostly Asian food
Staff where extremly friendly but very limited English so wasn't easy to arrange things.
Response from E-Commerce on Nov 14, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you staying with us. Your feedback is positively supporting us to be more better in delivering the service and also evaluating in which area that we need to improve. Hope to welcome you again in the future. Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively new hotel, rooms modern and clean.
We enjoyed our stay, beautiful buffet breakfast every day. A bit far out of town, although there was a good supermarket directly across the road.
Response from E-Commerce on Nov 14, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. It is a pleasure for us to hear your memorable moment with us. Your enjoyable experience is positively support our performance more better. Hope we can welcome you again in the future. Thank you and have a nice day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for a coupe of days
This was a great hotel to stay for business meeting. The staff is very helpfull and friendly. It is a bit noisy at the front but the back is great.
Response from General Manager on Nov 11, 2016
Dear Value Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for staying with us. We are delight to hear your enjoyable moment with us. Your satisfaction is our top priority to be more good in delivering the service. We do hope to welcome you again in the future. Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a business meeting
We have rented a few rooms for our business meeting and found out it was a great place to stay.The front of the hotel was really noisy so I had to ask them to stay at the back of the hotel, where it was much quiter. The staff was really kind and friendly but I am not convinced it would be ideal for holiday stay though.
Response from General Manager on Oct 31, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. We would like to say thank you for your choice of Hotel Santika Kuta Bali. We are delight to know your pleasant stay with us. Your suggestion is the priority to evaluate our overall performance. So, in the future, we can give more excellent service. Hope to see you again in the same place. Thank you!

6/10 Okay

Li, Malaysia

Liked: Cleanliness, staff & service
Quite alright
I was in transit from Bali to another part of Indonesia and I stayed a night at Santika. It's a decent clean hotel with the necessary amenities for the traveller. The only down side was the traffic in Kuta - horrendous! But that's life in Bali. Kudos to the traffic controllers from the hotel who made it less scary crossing the road!
Response from E-Commerce on Nov 14, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. First of all, we would like to thank you for choosing this hotel as your preferred accommodation in Bali. It is our duty to make sure all the guests are feeling safe during their stay with us. Your positive feedback is a great support for us to be more better in delivering the hospitality service. Hope we can welcome you again in the future. Thank you!

8/10 Good

M, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel if you have a low budget
My stay was good and comfortable.The only thing that was annoying- a knock on the door at 8am asking if you have any clothes you'd like to send to laundry.This did not happen once but everyday (throughout the 3 days stay).Maybe they can come after 9am or 10am rather than at 8am. Location was ok just that if you are coming back late after partying, I dont think it's safe to walk back (unless you have hired a car or bike). Overall worth the price I paid. Breakfast was ok. Could have been better
Response from General Manager on Jan 23, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. We are delight to know you were enjoying to stay in here. On behalf of the management, we are sorry for the inconvenience caused during your stay. We ensure something like this won't happen again and a good suggestion for us to improrve in some lacking points. Hope we can welcome you again and have a nice day.

6/10 Okay

Colleen, Australia - WA - Perth

Disliked: Property conditions & facilities
Facilities: Bare minimum; Value: Average price; Service: Helpful, Polite; Cleanliness: Tidy, Neat; Hotel aimed at Asian cultures not westerners, very basic Hotel. Would not stay again, no atmosphere especially for kids

10/10 Excellent

Roman, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the center
nice location, very kind and helpful staff, super hotel near the center of Kuta
Response from E-Commerce on Nov 14, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. We would like to thank you for choosing Hotel Santika Kuta as your preferred hotel in Bali. It is a pleasure for us to hear your great experience in here. Hope we can welcome you again in the future. Thank you and have a nice day!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good hotel for quick stopover or business
Efficient check in and porter explained how things in the room worked (e.g. safe, tv, etc.). The room was fairly small and the bathroom tiny but it was only for one night so it was ok. It is a hotel that's more for business travellers or people on a one or maybe two night stop over in Kuta.
Response from E-Commerce on Nov 16, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. First of all, thank you staying with us and giving us the feedback regarding your stay. It is a pleasure for us to give the best service. We will evaluate in some lacking aspects. Hope we can welcome you again. Thank you.

8/10 Good

maria, adelaide australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel santika
our experience at this hotel was very good we arrived at around 7pm and were welcomed with a refreshing drink the staff were very friendly checkin was very fast no waiting at all our room was on the ground floor right in front of the pool we had 3 rooms together 2 were interconnecting. Breakfast was good had both western and indonesian available staff were very friendly and made the effort to speak to you. The rooms were cleaned every day normally when we were out for the day so it was nice to come back to a clean room. Staff happy to book any trips for you but no information avail at the hotel for day trips. if this was avail would probably have gone on a few more trips. checkout was at 12 noon which was also a smooth process. As we didnt leave until 10.50pm so we could leave our luggage at the hotel until time to leave this was very helpful.
Response from E-Commerce on Jan 20, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing our hotel as your preferred accommodation in Bali. We are very happy to hear your enjoyable moment with us. Some points are very helping us to improve more better and giving the best for the guest. We are waiting to welcome you again. Thank you and have a nice day.

6/10 Okay

Laura, Australia - QLD - Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Nothing special, Very basic.; Service: Respectful, Friendly; Cleanliness: Clean; A basic hotel that didnt meet our expectations considering other even cheaper places we have booked & stayed at through Wotif in Bali.

10/10 Excellent

Samantha, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal, Fantastic; Cleanliness: Spotless; Definitely worth staying here, the staff are all friendly and helpful, the food is excellent and it's very clean. It's only a short walk to the beach.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Raisa on Jun 20, 2016
Dear Valued Guest, Warmest Greeting from Hotel Santika Kuta Bali.. Thank you for choosing Hotel Santika Kuta Bali as your Bali's accommodation during yout stay ini here. We are waiting to welcome you again in the future.

10/10 Excellent

Steven, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secuirty was helpful, helping us cross the road to the supermarket and KFC. Buffet breakfast was good, as it changed daily. Locaton is around 15- 20mins walk to main area of Kuta. Try the non alcoholic Sangria, so refreshing.
Response from General Manager on Nov 16, 2016
Dear vaued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing this hotel as your preferred hotel in Bali. We are happy to hear your enjoyable moment with us. It is our pleasure to give the best service for you. Hope we can welcome you again in the future. Have a nice day!

10/10 Excellent

Abbie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it - only 1 small problem
The staff are wonderful, very friendly and helpful. The rooms are good, everything worked perfectly we had no problems. The location is great, only a 3 min cab ride from Legian Street which is where you want to be. You could even walk there! There is no alcohol served at the hotel though, not even in the restaurant. No swim up bar! And the pool is in the shade for most of the afternoon, there is no where else to sit out and tan so if this is what you're after then I suggest choose a different hotel. But everything else was perfect, this hotel is GREAT for families!!
Response from E-Commerce on Jan 20, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for staying with us. We are happy that you were enjoying in here. It is nice to know your positive review. Now, we are selling beer so you can enjoy anytime. We are waiting to welcome you again. Thank you and have a nice day.

8/10 Good

Carol, Perth WA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
The Santika Kuta is a very clean hotel with staff that tend to your every need. The only downside is the distance from restaurants, shopping etc. Occasionally it was difficult to get a taxi back to the hotel which is about a 20 minute walk from Mata Hari Kuta. But we could not fault the hotel and the staff. The breakfasts were superb and the quality of service was outstanding. It was a pleasure staying at such a friendly establishment. I would definately recommend this hotel to travellers who want to visit Bali without the noise and hustle of central Kuta. Thank you Santika Kuta for a wonderful holiday!!
Response from General Manager on Jan 23, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank your for staying and sharing your enjoyable moment with us. It is great to read your satisfied moment with us. We will keep the good service to make sure all the guests are feeling homy. Hope we can welcome you again and thank you.

8/10 Good

Traveller, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience!
My experience overall was quite pleasant. The hotel was very clean, staff were very welcoming, helpful and friendly. The hotel was in a good location- quite close to everything. The security is very helpful, he will find a cab for you. Also, I was told "Bluebird" taxi's are the way to go. Tip: Traveling by taxi is much cheaper than using the car service offered in the hotel.
Response from E-Commerce on Jan 17, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for staying with us and sharing your enjoyable moment as well. We delight to hear your great experience. Guest satisfaction is our top priority to maintain the great service. Hope we can welcome you again. Thnak you.

8/10 Good

Maj81, Qld, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good Hotel with Very Friendly Staff
Hotel and Staff were lovely. Had a problem with the bathroom leaking and leaving water everywhere. Breakfast was not that great. Good location - walking distance to centre of Kuta. Again, Staff were exceptional and very friendly.
Response from E-Commerce on Jan 17, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for choosing Hotel Santika Kuta as you preferred accommodation. Deeply apologizing regarding the bathroom leaking and the breakfast. We will keep maintain so something like this won't happen in the future. We thank for your honest review and hope we can welcome you again. Have a nice day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Raisa on Sep 18, 2015
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali, Thank you for rating us and giving a nice remarks during your stay in here. We are looking forward for your next visit. Thank you, Sincerely yours, Management of Hotel Santika Kuta Bali

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel rubbish location
Although the hotel is clean and the staff very friendly, the location of the hotel really let's it down. You have to get a taxi to everywhere from the hotel. Ripped off by a taxi driver that picked us up from outside our hotel.
Response from E-Commerce on Nov 18, 2016
Dear Valued Guest, Warmest Greeting from Hotel Santika Kuta.. Thank you for staying with us and giving you time to share the review. We are very delight to hear your good experience during your stay in here. We are sorry to hear your bad experience with the taxi. Our reception staff always ready to help you to order reliable taxi. Hope it won't happen again. Once again, thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
santika
Having been to bali many times you come to expect friendly service and santika is no exception, the staff here go above and beyond that, i highly recomend it if your staying in bali for any period of time you stay at santika 8.5/10
Response from E-Commerce on Nov 18, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for staying with us. We are very delight to hear your enjoyable moment with us. Your compliment is our great support to be more better in delivering the hospitality service. Hope we can welcome you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 31, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for staying with us. We are happy to know your enjoyable moment with us. Hope we can welcome you again in the future. Thank you!

6/10 Okay

Piko, perth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cheap and cheerful
Good hotel overall, located far from the beach and general ammenities. No bar and central pool area echoed badly to surrounding rooms. Many mosquitoes. Staff were pleasant and helpful. Value for money but wouldn't do it again.
Response from E-Commerce on Nov 18, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for staying with us. Deeply apologize for some bad experiences. Your valuable critiques are good for us to evaluate in some missing aspects. Hope something like this won't happen again in the future. Thank you.

8/10 Good

Robin, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little out of the way, but good value.
A little out of the main stream, staff very helpful, good breakfast very good. Rooms a little small, very clean, and noisy because it faced the road .
Response from E-Commerce on Nov 18, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. Thank you for choosing Hotel Santika Kuta as your preferred accommodation in Bali. Deeply apologize for some bad experiences. You can ask our reception staff to get better room. Hope we can welcome you again, thank you and have a nice day!

6/10 Okay

Karoline, Canadian living in Middle East

Liked: Cleanliness, staff & service
OK but overpriced for what you get. Mediocre room, nice breakfast & nice pool
Nice staff and lobby, room was small, a bit rundown. OK room but way overpriced for what you get and for the location on a busy street quite a walk from the beach. Poor quality windows which let in as much noise as if the window was open. Good wireless. Excellent breakfast buffet with western and asian choices. Nice, clean pool. Would recommend for 30% cheaper.
Response from E-Commerce on Jan 20, 2017
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta Bali.. Thank you for choosing our hotel as your preferred accommodation in Bali. We are very happy to hear your enjoyable moment with us. Some points are very helping us to improve more better and giving the best for the guest. We are waiting to welcome you again. Thank you and have a nice day.

2/10 Terrible

Tracey & Brett, Perth WA

Disliked: Staff & service
Hotel Santika Bali Kuta
BEWARE there are 2 Santika Hotels in Kuta, they misrepresent themselves, they are a Group of hotels run by the same management, so both Kuta hotels appear together. My husband and I along with other couples (that we did not know) all found ourselves at the Hotel Santika inland in a 'premiere' room instead of at the Santika Premiere Resort. We were lucky enough to change hotels to the Dynasty and had a fantastic stay there and would recommend the Dynasty.
Response from General Manager on Nov 18, 2016
Dear Valued Guest, Warmest Greetings from Hotel Santika Kuta.. First of all, deeply apologize for confusing location. But we always mention that this hotel is different with the Hotel Santika Premiere Kuta. As you can see on the maps and the complete address. We thank you for keeping up to stay with us. Hope something like this won't happen again in the future. Thank you.

6/10 Okay

Jack, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice; Value: Fair price; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant; This hotel is ok but I would choose another one in a better location next time.