Second time staying here, disaster!
Posted Feb 17, 2017
I have previously stayed here in the Deluxe Room and it was absolutely amazing and the best experience i couldn't fault it. We decided to stay again, in the Superior room... it was nothing like the pictures, completely run down and absolutely disgusting! We walk in and the bed has stains covering it, the towels are a discoloured brown and grey and the entire room smells like bleach. We complained about the bedding and towels and they said they changed them but we come back to find the same stained bed linen on our bed! We later find out that our toilet doesn't properly flush, we told staff about this 5 times and still nothing was done and we were stuck with an unflushable toilet for 5 days... and staff did nothing about it and just said they cant change our room! There was even dirts markings all over the floor, our hotel door was jamming up making it very hard to open and close, we continuously found cockroaches and one night we heard rats/rodents crawling in the room. Im am absolutely appalled and will never recommend Villa Lumbung nor stay here again.