Lobby sitting area

Reviews of Kayumanis Sanur Private Villa & Spa

4.5 out of 5
Kayumanis Sanur Private Villa & Spa
Jalan Tirta Akasa No. 28, Denpasar, Bali

Reviews

9.6

Exceptional

Rating 10 - Excellent. 92 out of 112 reviews" "
Rating 8 - Good. 17 out of 112 reviews" "
Rating 6 - Okay. 2 out of 112 reviews" "
Rating 4 - Poor. 1 out of 112 reviews" "
Rating 2 - Terrible. 0 out of 112 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I have been to Bali a few times now over the years, it’s safe to say we have found the perfect villas for our holidays in the future. Everything about Kayumanis Sanur is first class, the tucked away location is good to unwind after spending time in the hustle and bustle of the easily accessed tourist spots. The Gong restaurant has delicious food so you hardly need to leave your villa if you don’t want to. An absolute pleasure and highly recommended
Stayed 6 nights in Jan 2024
Response from Ayu on Jan 26, 2024
Dear Erin, Thank you so much for taking the time to share your wonderful experience at Kayumanis Sanur! We are thrilled to hear that you and your wife have found the perfect villas for your holidays in Bali.It's fantastic to know that our tucked-away location provides a tranquil retreat after exploring the lively tourist spots. We're delighted that you enjoyed the first-class amenities and services that Kayumanis Sanur has to offer. The fact that you found The Gong restaurant's food to be delicious is particularly gratifying. We aim to create a haven where guests can fully immerse themselves in relaxation without needing to venture far for exceptional dining experiences.Your recommendation means a lot to us, and we appreciate your trust in our hospitality. We look forward to welcoming you and your wife back to Kayumanis Sanur for more unforgettable moments in the future.

10/10 Excellent

Oksana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ayu on Jan 19, 2024
Dear Oksana, Thank you for your kind review for your recent stay. We look forward to welcoming you again in the enar future.

10/10 Excellent

Mee Jin

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Ayu on Dec 29, 2023
Dear Mee Jin, Thank you for your kind review for your recent stay. Your review is really help us to provide the best service for all of our guest. We look forward to welcoming you in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ayu on Dec 29, 2023
Dear Robert, Thank you for your kind review for the recent stay. We look forward to welcoming you in the near future.

10/10 Excellent

Nicol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ayu Setiari on Oct 24, 2023
Dear Mr. Nicol, Thank you for your rating for your recent stay. We are looking forward to welcoming you in the near future.

10/10 Excellent

Kam Wan

Stayed 2 nights in Oct 2023
Response from Ayu Setiari on Oct 24, 2023
Dear Kam Wan, Thank you for your kind feedback. We are looking forward to welcoming you in the near future.

10/10 Excellent

Markus

Stayed 3 nights in Sep 2023
Response from Ayu Setiari on Oct 24, 2023
Dear Mr. Markus, Thank you for your kind feedback. We are looking forward to welcoming you at Kayumanis Sanur.

10/10 Excellent

Philip, SLC

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property are incredible! Also, the Villa is beautiful and there is plenty of space to hang out and relax. The private villa and pool are paradise.
Response from Ayu Setiari on Oct 9, 2023
Dear Mr. Philip, Thank you for your lovely review! We're thrilled to hear about your positive experience at our property.It's fantastic to know that you found our staff to be incredible. Great service can truly elevate a stay, and we're delighted that our team made your visit memorable.We're also pleased that you enjoyed the beauty of the villa and the ample space it provided for relaxation. Having a private villa and pool must have added an extra touch of paradise to your stay.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to our property for another wonderful and relaxing experience. Thank you for choosing us!

10/10 Excellent

Philip, SLC

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private villas are truly a home away from home. There was a kitchen that was perfect for a vacation and the open air living room was a perfect place to kick back and relax. The pool was huge and it was private and beautiful. There was a shuttle that would take us where we needed to go from nine in the morning until five in the evening. It was about a 10 minute drive to get to the beach.
Stayed 7 nights in Sep 2023
Response from Ayu Setiari on Oct 9, 2023
Dear Mr. Philip, Thank you for sharing your experience with us! It's wonderful to hear that you found our private villas to be a true "home away from home."We're delighted that you had such a comfortable and enjoyable stay at our private villas. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another relaxing getaway. Thank you for choosing us!

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, it was our first time staying at Sanur area. What a surprise little hidden gem this place were. Very serene and relaxing, great and attentive staff (Citra, Menik & Yani), wonderful villa and delicious meal at the restaurant. We only stay one day, but will come back here for sure. Definitely recommend this wonderful resort. Thank You Kayu Manis
Stayed 1 night in Sep 2023
Response from Ayu Setiari on Oct 9, 2023
Dear Ibu Diana, Thank you for your wonderful review! We're thrilled to hear that your first-time stay in the Sanur area was such a pleasant surprise. It sounds like Kayumanis Resort truly made a positive impression on you.We're delighted to hear that you found the resort to be serene and relaxing, and that the staff, including Citra, Menik, and Yani, were attentive and helpful throughout your stay. It's also fantastic to know that you enjoyed the your stay at our. One day might have been a short visit, but it's wonderful to hear that you're already planning to come back in the future. Your recommendation is much appreciated, and we can't wait to welcome you back to Kayumanis Resort for another memorable stay. Thank you for choosing us for your Sanur experience!.

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and good size villa. Service is excellent. The dinner at the Gong Restaurant is delicious. However, furniture and bathroom looks tired and worn with stains.
Stayed 2 nights in Sep 2023
Response from Ayu Setiari on Sep 13, 2023
Dear Terence, Thank you for taking the time to share your feedback with us regarding your recent stay at our villa. We appreciate your kind words about our comfortable beds, spacious villa, and excellent service. It's always our goal to provide our guests with a memorable experience, and we're delighted to hear that we succeeded in these aspects.We're also pleased to hear that you enjoyed your dinner at the Gong Restaurant. Our culinary team takes great pride in delivering delicious meals to our guests, and your positive feedback is a testament to their hard work.However, we sincerely apologize for the inconvenience you experienced with the furniture and bathroom in your villa. We take your comments seriously and will immediately address these issues to ensure that our accommodations meet the high standards we aim to maintain. Your comfort and satisfaction are of utmost importance to us, and we want to ensure that your future stays with us are nothing less than exceptional.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the near future and provide you with an improved and rejuvenated experience that exceeds your expectations.

10/10 Excellent

Sanjeet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk in and are warmly welcomed. The sense of calm and tranquility embraces you. The staff, the sounds, the smells, the beautiful trees.. then you step into the most beautiful villa. As a family of 5 we stayed in a 3 bed villa - Kantil. We loved it. Beautiful rooms, lounge area and pool. The day bed is the best and the we loved the outdoor shower! We loved starting our day being treated to breakfast at The Gong Restaurant. As we sat late into the night, the lights, the sounds of the trickling fountain all added to the sense of calm. We loved the experience of being in a private villa with all the resort facilities. The spa experience is lovely and spa staff are so kind. We absolutely loved our time at Kayumani. Good location to explore the Island. It’s truly a special place. We really hope to return again. Thank you to all the staff who made our stay so special.
Stayed 9 nights in Aug 2023
Response from Ayu Setiari on Aug 31, 2023
Dear Sanjeet, It warms our hearts to read about your exceptional experience at Kayumanis Private Villa and Spa. The moment you crossed our threshold and received a warm welcome, we knew your time with us would be truly special. The atmosphere of serenity and tranquility you described, with the interplay of staff attentiveness, natural sounds, captivating scents, and the presence of beautiful trees, perfectly encapsulates the essence of our resort.We're delighted that the 3-bedroom villa, Kantil, became your family's haven during your stay. The allure of its elegant rooms, inviting lounge area, and refreshing pool clearly resonated with you. The day bed seems to have left an indelible impression, and the outdoor shower provided a touch of luxury that enhanced your experience.Starting your days with breakfast at The Gong Restaurant was our pleasure, and we're thrilled it set the tone for your days of relaxation and enjoyment. The enchanting ambience that enveloped you as the day turned into night, with the gentle play of lights and the soothing sounds of the trickling fountain, perfectly captured the sense of tranquility we aim to provide.Our mission is to provide a seamless blend of private villa living and access to resort facilities, and we're elated to hear that you cherished this experience. The spa, with its delightful offerings and the kind-hearted spa staff, added another layer of comfort and relaxation to your stay.It's truly heartening to know that Kayumanis Sanur holds a special place in your heart. The fact that you're considering a return speaks volumes about the cherished memories you've made here. We're situated in a prime location for island exploration, and we're thrilled you found it convenient for your adventures.The utmost gratitude goes out to our dedicated staff who contributed to making your stay exceptional. We eagerly await the day we can welcome you back to Kayumanis Sanur, where we'll continue to create unforgettable moments and provide the exceptional experience you've come to cherish.

10/10 Excellent

KIUHYUN

Stayed 2 nights in Jul 2023
Response from Ayu Setiari on Jul 24, 2023
Dear Kiuhyun, Thank you for your rating

8/10 Good

BOGDAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definetly worth it
Great pool, restaurant and garden. The room at the ground floor had a powerfull smell of mold, could bot sleep in it. The room upstairs was nuch butter but very noisy due to surroundings. Great outdoor area with couch, TV and dinning area
Stayed 4 nights in Jun 2023
Response from Ayu Setiari on Jul 3, 2023
Dear Bogdan, Thank you for your feedback. We're glad you enjoyed our pool, restaurant, and garden. We apologize for the mold smell in the ground floor room and the noise in the upstairs room. We appreciate your compliments on our outdoor area. We'll take your comments into consideration to improve our accommodations.

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay
I spend about 3 months per year traveling and this place was the BEST. Pool was clean, room condition was the best. I was little bit concerned about the bugs but that wasn’t an issue at all. During the turn down service they put a mosquito incense. Also the room has humongous bath tub. Breakfast was great and coffee was 100 out of 10. They also helped us drive to the Sanur city which was very comfortable. The villa is also very private without any noises. I even not stumbled upon with any other guests except in the restaurant. All of the staffs are extremely kind and they do their best to help you. Especially Mira and Udi, thank you so much. Definitely will come back.
Stayed 3 nights in Jun 2023
Response from Ayu Setiari on Jul 3, 2023
Dear Han, Thank you for your wonderful review! We're thrilled to hear that you had such an amazing experience during your stay with us. It's fantastic to know that our pool was clean and well-maintained, and that the condition of your room exceeded your expectations. We understand that bugs can be a concern, but we're glad to hear that it wasn't an issue for you, and our team took proactive measures by providing mosquito incense during the turn-down service.We're delighted that you enjoyed the humongous bath tub in your room, and that our breakfast exceeded your expectations. We take pride in serving delicious food, and it's great to know that our coffee scored a perfect 100 out of 10 in your books!We're glad that our staff members, especially Mira and Udi, provided you with exceptional service and made your stay memorable. We will be sure to pass along your kind words to them. It's also wonderful to hear that our team assisted you with transportation to Sanur city and made it a comfortable experience for you.Privacy is important to us, and we're pleased that you found the villa to be quiet and free from disturbances. We strive to provide a serene and relaxing environment for our guests.Thank you again for your glowing review, and we look forward to welcoming you back in the future. Should you need any assistance or have any special requests, please don't hesitate to reach out to us. Safe travels!

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the RnR experience that my wife and I wanted. The service was everything and more that we wanted. The ability to get around was fantastic, everything was a phone call away if we needed/wanted it.
Stayed 6 nights in May 2023
Response from Ayu on May 30, 2023
Dear Mr. Lee,Thank you so much for sharing your experience with us! We are thrilled to hear that your wife and you had the RnR (Rest and Relaxation) experience you were looking for. Our team takes great pride in providing exceptional service, and we are delighted that we exceeded your expectations.We understand the importance of convenience during a getaway, and we're glad to know that our ability to assist you promptly met your needs. Being just a phone call away allows us to cater to your requests and ensure your comfort throughout your stay.Your kind words are greatly appreciated, and we value your feedback. We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out.

10/10 Excellent

Juihsiang, Taipei City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very friendly and helpful, trying their best at all time to make guests' stay very enjoyable and unforgetable. The beach side restaurant and beach club also offer very good service.
Stayed 3 nights in May 2023
Response from Ayu on May 15, 2023
Dear Juihsiang, Thank you for left your experience this site. We are really happy to hear that your stay is very enjoyable. Hopefully you will be stay with us in the near future.

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kayumanis Sanur is a beautiful property with amazing facilities. We were warmly welcomed by all the staff and our villa, Kantil, was absolutely perfect. Staff were very attentive and nothing was too much. We can't wait to return again in the future.
Stayed 3 nights in Mar 2023
Response from Ayu Setiari on Apr 5, 2023
Dear Pamela, It is great to hear that you had a wonderful experience at the Kayumanis Sanur and that you found the property to be beautiful with amazing facilities. We are thrilled to hear that you were warmly welcomed by all the staff and that your villa, Kantil, was perfect for your stay. We are also glad to know that the staff was attentive to your needs and that they went above and beyond to ensure that you had a pleasant stay.Thank you for taking the time to share your positive experience with us. We look forward to welcoming you back to the Kayumanis Sanur in the near future!

10/10 Excellent

JP

Stayed 1 night in Mar 2023
Response from Ayu Setiari on Mar 27, 2023
Dear JP, Thank you for your great feedback. We are looking forward to welcoming you in the future.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was amazing. It was not on the beach but there was a free shuttle to take you there or downtown. My only comment is that the shuttle should run later, but it was cheap to get a Grab. Would definitely return to this property. Great for families and the private pool was fabulous . Special commendations to Dora and Mira.
Stayed 3 nights in Mar 2023
Response from Ayu Setiari on Mar 8, 2023
Dear Barbara,Thank you for taking the time to write such a positive review of our property. We're thrilled to hear that you had an amazing experience with our service and that you found our free shuttle convenient for getting around. We appreciate your feedback regarding the shuttle hours and will definitely take it into consideration as we strive to improve our services.We're also glad to hear that you enjoyed the private pool and found our property great for families. We will make sure to pass on your special commendations to Dora (Ngurah) and Mira, who I'm sure will be thrilled to hear that they made your stay even more memorable.Thank you again for your review, and we hope to have the pleasure of welcoming you back to our property in the future.

10/10 Excellent

Patrick

Stayed 7 nights in Feb 2023
Response from Ayu on Feb 15, 2023
Dear Mr. Patrick, Thank you for your review for your previous stay with us. Trust your review will help other to find place for their stay. We are looking forward to welcoming you again in the next future.

10/10 Excellent

Kazuki

Stayed 1 night in Mar 2022
Response from Ayu on Aug 30, 2022
Dear Kazuki, Greeting from Kayumanis Sanur Private Villa and Spa. Thank you very much for taking so much time to write your review on Hotels.com. We are delighted to know that in overall you have had an enjoyable and relaxing stay in our villa. We always strive to provide the highest level of product, facilities and yet personalized service, hence to receive comments such as yours is very motivating. Once again, thank you very much for choosing to stay in Kayumanis Sanur Private Villa and Spa during your recent visit in the Island of the Gods. We look forward to welcoming you back in the near future.

8/10 Good

Azat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Azat
Everything exellent
Stayed 5 nights in Dec 2019
Response from Ayu Setiari on Aug 30, 2022
Dear Azat, Greeting from Kayumanis Sanur Private Villa and Spa. Thank you very much for taking so much time to write your review on Hotels.com. We are delighted to know that in overall you have had an enjoyable and relaxing stay in our villa. We always strive to provide the highest level of product, facilities and yet personalized service, hence to receive comments such as yours is very motivating. Once again, thank you very much for choosing to stay in Kayumanis Sanur Private Villa and Spa during your recent visit in the Island of the Gods. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious villa with wonderful warm friendly staff.
Stayed 5 nights in Dec 2019
Response from Ayu Setiari on Aug 30, 2022
Hi, Greeting from Kayumanis Sanur Private Villa and Spa. We do apologize for the late response. Thank you very much for taking so much time to write your review on Wotif. We are delighted to know that in overall you have had an enjoyable and relaxing stay in our villa. . Once again, thank you very much for choosing to stay in Kayumanis Sanur Private Villa and Spa during your recent visit in the Island of the Gods. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 3 nights in the villa with pool, which had everything we needed, including amazing free daily breakfast +high tea. The Gong Restaurant is so good. I wish we could stay longer.
Stayed 3 nights in Aug 2019
Response from Sri on Oct 30, 2019
Dear Mr. Anonymous, Greeting from Kayumanis Sanur Private Villa and Spa. Thank you very much for taking so much time to write your review on Expedia.com. We are delighted to know that in overall you have had an enjoyable and relaxing stay in our villa. We always strive to provide the highest level of product, facilities and yet personalized service, hence to receive comments such as yours is very motivating. Once again, thank you very much for choosing to stay in Kayumanis Sanur Private Villa and Spa during your recent visit in the Island of the Gods. We look forward to welcoming you back in the near future.

8/10 Good

hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Ayu Setiari on Jun 26, 2023
Dear Hubert, Thank you for your kind feedback. Look forward to welcoming you in near future.

10/10 Excellent

JOY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for peace and quiet.
The villa was outstanding, gardens were well groomed,pool was a little difficult to get out of if you have knee problems, the only gripe we had was the bed which was very hard and VERYcreaky.The Gong restaurant which is part of the complex was fantastic, would not hesitate to recommend this villa.
Stayed 3 nights in May 2019
Response from Ayu Setiari on Jun 26, 2023
Dear Joy, Thank you for your feedback! We're glad to hear that you found the villa outstanding, with well-groomed gardens and a fantastic restaurant. We appreciate your input regarding the pool and the bed, and we'll take note of your comments for future improvements. We're grateful for your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

RGM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite holiday at Kayumanis Sanur - fabulous!
A spectacularly wonderful 8 nights at Kayumanis Sanur. All aspects of service, food, accommodation, spa, shuttle were outstanding. The Gong Restaurant was so good that we only had two lunches outside the Villas, one in Ubud and the other at the Fairmont Sanur. I can't rate this place highly enough and would like to particularly compliment the staff - they are quite beautiful; and their service ethic and loyalty to Kayumanis and respect and friendliness to guests is incredible. Would return in a heartbeat. Then there is the villa - we stayed in a 1 bedroom villa and it was totally relaxing and beautiful. The private swimming pool was well used and we also had a private cooking class with Chef Wayan in our villa outdoor kitchen - it was amazing and the food we prepared was wonderful.There were 7 dishes (only showing 4 in the photos) and they were all amazing.
Stayed 8 nights in Mar 2019
Response from Ayu Setiari on Jun 26, 2023
Dear RGM, Thank you for sharing your spectacular experience at Kayumanis Sanur! We're thrilled to hear that every aspect of your stay, from service to food, accommodation, spa, and shuttle, was outstanding. It's wonderful to know that The Gong Restaurant exceeded your expectations, and we appreciate your kind compliments towards our staff. We're delighted that your villa provided a relaxing and beautiful environment, and that you enjoyed the private swimming pool and the amazing cooking class with Chef Wayan. Your praise means a lot to us, and we would be absolutely delighted to welcome you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely villa with a great spa facility and really service oriented staff! Top notch!
Stayed 3 nights in Jan 2019
Response from Sri Mariati on Feb 12, 2019
Dear Mr/s. Anonymous, Warmest Greetings from Kayumanis Sanur Private Villa and Spa. We would like to thank you for your stay with us at Kayumanis Sanur Private Villa & Spa and for writing a positive review on Expedia about us. It is very pleasure to learn your feedback that you had an enjoyable time during your stay in our property recently. We always strive forward to deliver the best service possible to all our guests and to ensure their comfort during their time with us. We most definitely look forward to welcoming you back to stay again in Kayumanis Sanur Private Villa & Spa in the not too distance future. Yours Sincerely,

10/10 Excellent

Gary, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
We arrived at the hotel as a 1-night stopover from Australia. Next time we'll stay longer. This is in a very tranquil area with friendly staff who only want to help. There is a free "on-demand" shuttle (car) to the local town, and another to the beach. The restaurant offers good, varied, food at reasonable prices. The villa included two bedrooms with a/c. The bathroom, kitchen, dining area, and lounge are in the open - but under cover - area. The villa's swimming pool is a decent size. The villa's shower is in a secluded, open, area.
Stayed 1 night in Sep 2018
Response from Ayu Setiari on Jun 26, 2023
Dear Gary, We had a fantastic 1-night stopover at this hotel and regretted not staying longer. The tranquil location, coupled with the friendly and helpful staff, made our stay truly enjoyable. The complimentary "on-demand" shuttle service to the town and beach was convenient. The restaurant offered a diverse menu with reasonably priced delicious food. Our villa, complete with two air-conditioned bedrooms, was spacious and comfortable. The open yet covered bathroom, kitchen, dining area, and lounge added to the unique charm. The villa's decent-sized swimming pool was a great addition, and we loved the secluded open shower area. We highly recommend this hotel for a relaxing and memorable getaway.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful room
Great accommodations- super slow service. Spa treatment was incredibly disappointing
Stayed 1 night in Jan 2018
Response from Ayu Setiari on Jun 26, 2023
Hi, Thank you for your feedback. We're glad to hear that you found the accommodations great. However, we apologize for the slow service you experienced and the disappointment with the spa treatment. We appreciate your input, and we will address these concerns to improve our services. Your satisfaction is important to us, and we hope to have another chance to provide you with a better experience in the future.

10/10 Excellent

Andrea, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW
These villas are private and are exceptional. From the moment you arrive the service is first class. All the staff & chef go beyond the call of duty to make sure your stay/holiday is the best ever. PLEASE GO AND YOU WILL NOT BE DISAPPOINTMENT :)
Stayed 1 night in Oct 2017
Response from Ayu Setiari on Jun 26, 2023
Dear Andrea, Thank you for your wonderful review! We're thrilled to hear that you had a world-class experience with exceptional service and staff. We're glad that the location, though down a narrow road, provided privacy, and the private cars and cycles made it convenient to explore the beach and local town. It's fantastic to know that our staff, including the chef, went above and beyond to ensure your stay was the best ever. We truly appreciate your recommendation and look forward to welcoming you back for another unforgettable holiday.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ayu Setiari on Jun 26, 2023
Hi, Thank you for your feedback.

10/10 Excellent

Sarcik, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!!
Staying at the Gangsa is an amazing indulgent experience where they pay attention to every detail and treat you as the only guests in the villas. Personal butlers to personal drivers and every luxury in between. We were spoilt from day one and can't wait to stay again.
Response from Ayu Setiari on Jun 28, 2023
Dear Sarcik, Thank you for your wonderful review! We're thrilled to hear that your stay at the Gangsa (now Kayumanis Sanur) was an indulgent and memorable experience. We pride ourselves on paying attention to every detail and providing personalized service. We look forward to welcoming you back in the future.

10/10 Excellent

Mei Yun, taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
good
Response from Ayu Setiari on Jun 28, 2023
Hi, Thank you for your kind feedback. Looking forward to welcoming you in near future.

10/10 Excellent

shaun, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% private paradise
Absolutely amazing place -- so much more than expected. Staff were extremely friendly and service was second to none (bringing breakfast to the room etc, and it was delicious). The villa was huge, as was the pool, and absolutely beautifully done. nothing quite like waking up with a pool at the end of your bed in the sunshine ! The hotel's shuttle/free taxi to Sanur was great, available whenever needed and unlike some hotels it ran until 11pm giving plenty of time to have dinner and drinks out.
Response from Ayu Setiari on Jun 28, 2023
Hi, Thank you for your enthusiastic review! We're thrilled to hear that your experience exceeded your expectations. It's wonderful that the staff were friendly and provided top-notch service, including delivering delicious breakfast to your room. We're glad you enjoyed the spacious villa, the beautiful pool, and the delightful experience of waking up to a pool in the sunshine. We're also pleased that our shuttle service to Sanur was convenient for your dining and evening plans. Thank you for your kind words!

10/10 Excellent

Andrea, melbounre australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very private Villa as advertised very clean
has a very nice romantic stay all facilities were fantastic
Response from Ayu Setiari on Jun 28, 2023
Dear Andrea, Thank you for your positive feedback! We're delighted to hear that the advertisement for the villa matched your expectations and that you enjoyed the full butler services and great prices for room service. We're glad you had a romantic stay and found all the facilities fantastic. We appreciate your comments and will share them with our staff. Thank you again for your review!

10/10 Excellent

LAUREN, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing quiet Oasis!
We stayed at The Gangsa for 4 nights recently From the moment we walked in this place really WOW'd us! The check in was so efficient and we had a butler take us through our room and all the services. We couldn't believe how many complimentary services there were! Free cookies everyday, free mini bar, free WiFi, free transport to the Sanur area, free 15 min welcome massage, free afternoon high tea! It was amazing! The room was beautiful, lovely cold air con in the bedroom and then a traditional open living area The only downside was that there were many more mozzies here than in Seminyak, the staff 'fogged' the villa twice while we were there which helped but you need to be vigilant with a good quality repellent and the mozzie coils. All the food (we had in room dining, breakfast and high tea) was awesome! Always fresh and hot with great flavour. We didn't eat in the restaurant as we ate in our room but it got great reviews on trip advisor. At the beach they have an area set aside for guests with really comfy sun beds and umbrellas which was great. Lastly, the spa - what an experience! We had a free welcome massage and immediately rebooked for a couples spa package the next day. We haven't really done a fancy spa before so didn't know what to expect but this blew us away! We would love to return here on our next trip to Bali!! The staff were so friendly and helpful , always going out of their way to do anything to make your stay better.
Response from Ayu Setiari on Jun 28, 2023
Hi, Thank you for your amazing review! We're thrilled to hear that you had a fantastic experience during your recent stay at Kayumanis Sanur (formerly The Gangsa). We're glad you were impressed by the efficient check-in process and the attentive service provided by our butlers. It's wonderful to know that you enjoyed numerous complimentary services, such as cookies, mini bar, WiFi, transport, welcome massage, and afternoon high tea.We apologize for the inconvenience caused by the mosquitoes. We appreciate your feedback, and our staff takes measures to address the issue. We recommend using good quality repellent and mosquito coils to ensure a comfortable stay.We're delighted that you enjoyed the awesome food, whether it was in-room dining, breakfast, or high tea. It's great to hear that the restaurant also received positive reviews. The beach area with comfortable sun beds and umbrellas added to your overall experience.We're thrilled that you had a memorable spa experience and immediately rebooked for a couples spa package. We strive to provide exceptional spa services, and we're glad we exceeded your expectations.Thank you for your kind words about our friendly and helpful staff. We appreciate your recommendation and look forward to welcoming you back on your next trip to Bali!

6/10 Okay

fady H.

Liked: Staff & service
Disliked: Room comfort
Nice outdoor area but uncomfortable facility
the outdoor area is very nice and clearly well taken care off. The staff is very helpful. But the inside is a little run down. There is clearly a mosquito problem that should be dealt with and their breakfast needs vast improvement. The location is also far away from the beach. It's a 10 minute drive at least. I wouldn't not recommend visiting Sanur. We ended up leaving after 48 hours but if you still want/ have to, then Gangsa is not a bad option considering their price.
Response from Ayu Setiari on Jun 26, 2023
Dear Fady, Thank you for sharing your feedback. It's great to hear that the outdoor area is well-maintained and the staff is helpful. However, we apologize for the issues you encountered with the interior condition, mosquito problem, and breakfast quality. Your concerns regarding the distance from the beach and your overall experience in Sanur have been noted. We appreciate your honest evaluation and will pass on your feedback to the relevant parties. We hope that you had some enjoyable moments during your 48-hour stay. If you have any further comments or suggestions, please let us know.

10/10 Excellent

Stuart, Portsmouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely villas and friendly staff
We stayed for 4 nights in a lovely villa with private pool. Service and staff were top notch as was breakfast which we ate in our private dining room (at no extra cost). Our only criticism is the location, it is in a nice quiet place but to get anywhere requires use of a car, not an issue as the villa offers the services of a driver for trips in the locality. Its just a shame as sometimes we would have liked the freedom of a wander.
Response from Ayu Setiari on Jun 26, 2023
Dear Stuart, Thank you for your feedback! We're glad to hear that you enjoyed the extras provided, such as the driver service and the topping up of the free mini bar. It's great that you found the location to be quiet and peaceful, but we understand that the need for transportation to get around could be a slight inconvenience at times. We appreciate your understanding and are happy that the villa offers the services of a driver for local trips. We're pleased that you had a lovely stay in your villa with a private pool and found the service and staff to be top-notch. It's also wonderful to hear that you enjoyed the breakfast served in your private dining room at no extra cost. Thank you for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience at the hotel. Expedia incorrectly booked two single room villas instead of one two room villa. Staff at hotel was very good. Only downside is that the wifi connection was poor.
Response from Ayu Setiari on Jun 23, 2023
Hi, Thank you for sharing your feedback about your overall experience at our hotel. We apologize for any inconvenience caused by the booking error made by Expedia, resulting in two single room villas instead of the intended two room villa. However, we're glad to hear that our staff provided excellent service during your stay.We appreciate your feedback regarding the wifi connection, and we apologize for any inconvenience caused. We will look into this issue to ensure that our guests have a better experience in the future.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again and provide an even better experience.

8/10 Good

Gi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Gangsa
Superb service! The staff are just wonderful. If you want to relax, this is definitely the place to be.
Response from Ayu Setiari on Jun 23, 2023
Hi, Thank you for your kind words! We're thrilled to hear that you enjoyed our superb service and found our staff to be wonderful. We strive to create a relaxing environment for our guests, and we're glad it resonated with you. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Alexander, BAARLO

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wat een geweldige accommodatie. Je eigen villa met privé zwembad en een geweldige buitenruimte om lekker privé te ontspannen. We hadden een 1 kamer villa maar boven was ook nog een aparte ruimte met douche en toilet. Helemaal geen gebruik van gemaakt. De begane grond was voldoende. Na een dag wandelen door Sanur of een van de andere plaatsen op Bali is het genot om een duik te nemen in het verfrissende bad. Dagelijks ontbijt was prima maar naar westerse maatstaven misschien wat weinig. De massage was heerlijk. 2 Uur volledig ontspannen. Nadeel was de airco die misschien zorgde voor een net iets te koele ruimte. Voor mij geen probleem maar voor mensen die het misschien wat sneller koud hebben wat minder.
Stayed 4 nights in Feb 2024
Response from Ayu on Mar 1, 2024
Dear Alexander, Thank you for your review for your recent stay. We are really happy heard your feedback. This feedback will help other traveler to find their choice for their stay. Once again, thank you for your review and your recent stay. I look forward to welcoming you in the near future.

8/10 Good

Shin Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ayu on Mar 1, 2024
Dear Shin, Thank you for your kind rating.

10/10 Excellent

TAKUYA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族でスリーベットヴィラを利用。一部屋余るほど広かったが子供は大興奮。サービスもハートフルで満足。そして食事がおいしかった。アンダースなどの近隣ホテルや、街のイタリアンも利用したが、ホテルのインルームダイニングが一番おいしかったし、コスパが素晴らしく良い。
Stayed 4 nights in Oct 2023
Response from Ayu Setiari on Nov 15, 2023
Dear Takuya, Thank you for taking the time to share your experience at our three-bed villa. We are delighted to hear that your family enjoyed the spacious accommodation, allowing for a comfortable and exciting stay. It's always great to know that our guests appreciate the size and layout of our villas.We're also pleased that you found our service to be heartfelt and satisfying. Providing excellent service is a top priority for us, and it's gratifying to hear that our efforts were reflected in your experience. Your kind words are truly motivating for our team.We sincerely appreciate your feedback and the time you took to highlight the positive aspects of your stay. If there's anything specific you think we could improve or if you have any suggestions, please feel free to share them. We look forward to the possibility of hosting your family again in the future.

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2日間に渡り近所の電動ノコギリの騒音が酷くかった。ゴキブリがバスルームで多数発生。寝室にもゴキブリ発生。
Stayed 5 nights in Jan 2020
Response from Ayu Setiari on Jun 26, 2023
Hi, Thank you for sharing your feedback. We apologize for any inconvenience caused by the noise and presence of cockroaches. However, please note that the neighborhood environment is not within our direct control. We recommend reaching out to the appropriate authorities to address the noise issue, and we will take immediate action to address the pest problem within our premises. Your satisfaction is important to us, and we appreciate your understanding.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW wat een mooie en fantastische villa, je krijgt er ook een butler bij. Dit is het mooiste hotel waar we zijn verbleven in onze rondreis, zo mooi je wil het hotel niet uit. Het avondeten is goed en dat geldt ook voor het ontbijt. Het enige is dat we de prijzen van de spa te hoog vonden, meer dan het tienvoudige van wat je normaal betaald. De shuttle naar het centrum is goed en de villa top. Minibar is gratis. Hier staat de gast centraal altijd.
Stayed 3 nights in Dec 2019
Response from Ayu on Aug 30, 2022
Hi, Greeting from Kayumanis Sanur Private Villa and Spa. Thank you very much for taking so much time to write your review on Hotels.com. We are delighted to know that in overall you have had an enjoyable and relaxing stay in our villa. We always strive to provide the highest level of product, facilities and yet personalized service, hence to receive comments such as yours is very motivating. Once again, thank you very much for choosing to stay in Kayumanis Sanur Private Villa and Spa during your recent visit in the Island of the Gods. We look forward to welcoming you back in the near future.

10/10 Excellent

harue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
居心地のいいヴィラ
一年ぶりに利用しました。やはり居心地がよく落ち着きます。食事もおいしくヴィラで過ごすもよし、プライベートビーチでゴロゴロするもよし、今回はカユマニスカーでよく出かけました。大きなホテルにはない気配りがホントに心地いいです。滞在中ヴィラで困ってスタッフを呼んでも、お出かけに車を出してもらっても、バリ語を教えてもらいに行っても面倒臭そうにされることもなく付き合ってくれます。頼れるスタッフが楽しい滞在にしてくれました。お勧めです!
Stayed 4 nights in Nov 2019
Response from Sri Mariati on Nov 24, 2019
Dear Ms. Harue, Greeting from Kayumanis Sanur Private Villa and Spa. Thank you very much for taking so much time to write your review on Hotels.com. We are delighted to know that in overall you have had an enjoyable and relaxing stay in our villa. We always strive to provide the highest level of product, facilities and yet personalized service, hence to receive comments such as yours is very motivating. Once again, thank you very much for choosing to stay in Kayumanis Sanur Private Villa and Spa during your recent visit in the Island of the Gods. We look forward to welcoming you back in the near future.

10/10 Excellent

Yasuhiro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
癒しのKayumanis Sanur
実はNusaduaの宿泊先から 癒しと安らぎを求めて急遽SanurのKayumanis Villaへ移動しました。期待通りの素晴らしさで大満足でした。Sanurはこれ迄も来てますが、Kayumanis Villaの日本人女性スタッフMiyukiさん、ローカルスタッフ、Spaのセラピスト 皆さん とても好感持てる接客、レストランGongの雰囲気、食事、スタッフも最高でした。どうもありがとうございました。
Stayed 1 night in Nov 2019
Response from Sri Mariati on Nov 24, 2019
Dear Bapak Yasuhiro, Greeting from Kayumanis Sanur Private Villa and Spa. Thank you very much for taking so much time to write your review on Hotels.com. We are delighted to know that in overall you have had an enjoyable and relaxing stay in our villa. We always strive to provide the highest level of product, facilities and yet personalized service, hence to receive comments such as yours is very motivating. Once again, thank you very much for choosing to stay in Kayumanis Sanur Private Villa and Spa during your recent visit in the Island of the Gods. We look forward to welcoming you back in the near future.