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Reviews of Maharani Beach Hotel

3.5 out of 5
Maharani Beach Hotel
Jalan Pantai Kuta, Kuta, Bali

Reviews

6.4
Rating 10 - Excellent. 42 out of 373 reviews" "
Rating 8 - Good. 126 out of 373 reviews" "
Rating 6 - Okay. 120 out of 373 reviews" "
Rating 4 - Poor. 51 out of 373 reviews" "
Rating 2 - Terrible. 34 out of 373 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim, England

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing they didn’t have were fire signs in the room and emergency signs everything else was perfect
Stayed 19 nights in Mar 2020
Response from Maureen on May 20, 2020
Dear Kim, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Toilet looked run down. The shower tap was hard to on and need to be repair. The room was spacious but need more pillows.
Stayed 3 nights in Mar 2020
Response from Maureen on Mar 26, 2020
Dear Sir, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maharani Beach Hotel

8/10 Good

Vladimir, Skopje

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position of the hotel is great, Budi the employee is wonderfull man, pool is great etc.
Stayed 5 nights in Feb 2020
Response from Maureen on Mar 3, 2020
Dear Vladimir, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Great location, great view of the ocean from my balcony. Staff were accomodating, room was clean. Great value.
Stayed 4 nights in Jan 2020
Response from Yuni on Feb 12, 2020
I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future.

6/10 Okay

Zack, Jakarta

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet door was broken. Cant close properly .Floor was greasy. However, staff was helpful and nice.
Stayed 2 nights in Jan 2020
Response from Yuni on Jan 27, 2020
We apologies for the inconvenience and your comment is highly appreciated. We will follow up this issue for our improvement

8/10 Good

Kano

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff are great. Everything else is good but a loud thumping noise goes through the building around the clock pretty sure its the washing machines making it difficult to sleep
Stayed 5 nights in Dec 2019
Response from Maureen on Dec 25, 2019
Dear Kano, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

6/10 Okay

Mohamad

Wifi need to purchase Location wise is good It a no smoking room hotel if you want to smoke need to go out from the room
Stayed 3 nights in Dec 2019
Response from Maureen on Dec 25, 2019
Dear Mohamad, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

4/10 Poor

Paul

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rats by the pool!!
Was going to rate this as a reasonable value for money hotel until I saw the rats by the pool on day 4 of my 5 day stay. Old rooms in need of some renovation and pretty average breakfast that was included in the price so can’t complain about that. The housekeeping is good though and the staff friendly enough. Great location as well though not good if you want peace and quiet. The rats were a show stopper though and I won’t return as a result.
Stayed 1 night in Nov 2019
Response from Maureen on Dec 25, 2019
Dear Paul, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

4/10 Poor

T, London

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property right opposite Kuta beach and next to a bar which plays live music through the night to 12pm. It is so loud and can be heard through the walls and into the rooms. Paid for an ocean view room but there was no ocean view. Could only see the side of the property with a view of trees. The walls of the property are so thin, had an issue with the guest next door snoring really loud. Complained to the reception twice and they did nothing about it so we had to communicate next door ourselves to ask him to politely quieten down. Room size was okay but had issues with one of the lights not working, there is a door connecting to next door which was not locked. The water was not hot so had cold shower for 5 days. Complained to reception-again nothing was done about it. Also the water in the hotel was very salty so when washing face it felt disgusting. There was ants running around in the bathroom in particular the sink. We had to pay extra for WiFi. The hotel has a lift but you have to walk up stairs to get to the lift and when you reach your selected floor, you have to walk up stairs after you exit (kind of defeats the purpose of a lift). The breakfast selection was really not great - didn’t enjoy the breakfast at all so didn’t eat it for the 5 days we stayed there. The pool also did not look appealing so never went in it. The location is just off kuta beach which meant it was where all the scam and con artists were ready to pounce everytime we left and returned to the hotel
Stayed 5 nights in Nov 2019
Response from Maureen on Dec 25, 2019
Dear Sir, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

4/10 Poor

Frank, Regina

Disliked: Cleanliness, amenities, property conditions & facilities
The picture over sells this place for sure. I was in a deluxe pool view room but it was a dark dingy room next to the janitors closet. The price also didn't include internet and the breakfast was quite plane. On the positive it's right by the beach and very central to Kuta
Stayed 2 nights in Nov 2019
Response from Maureen on Nov 8, 2019
Dear Frank, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There wasnt much i liked about this property there photos didnt match there advertising the shower hadnt been cleaned it had scum mold all over the tap handle i kept getting burnt in the shower no tempering valve 2 bottles wayer ok by day as these were needed over all very disappointed disappointed as much the same as Bali as a joliday destination will never go back or reccommond it to anyone as far as asian citys go its the worst food accommodation cheap and nasty
Stayed 7 nights in Oct 2019
Response from Maureen on Nov 16, 2019
Dear Sir, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues that you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, I will get this hotel next time I'm in Kuta!
Stayed 1 night in Oct 2019
Response from Maureen on Dec 13, 2019
Dear Sirs, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Maureen on Oct 10, 2019
Dear Ian, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2019
Response from Maureen on Sep 27, 2019
Dear Sir, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Hotel reception we’re lovely. The hotel condition was average, the electricity went out 3 times in 11 days which meant no water in the rooms, so that lead to none in the toilet . Breakfast was not worth paying the extra money, it was the same 4 choices and believe me it’s not for Australians.
Stayed 11 nights in Sep 2019
Response from Maureen on Sep 27, 2019
Dear Sir, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues that you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Central location, very handy to Kuta beach and main shopping / market locations. The Sandbar restaurant was great however, Maharani would benefit from a full renovation to update and refresh. Friendly, helpful staff & security.
Stayed 6 nights in Sep 2019
Response from Maureen on Sep 27, 2019
Dear Sir, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Maureen on Sep 20, 2019
Dear Ian, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Maharani Resort Kuta Bali
Worst accomodation ive ever stayed in.Photos on website must of been airbrushed as the condition of the motel is nothing like pictures.Biggest case of false advertising ive seen.
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2019
Response from Maureen on Sep 13, 2019
Dear Sir, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019
Response from Maureen on Aug 30, 2019
Dear Sir, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel. Wonderful staff..
Stayed 3 nights in Aug 2019
Response from Maureen on Aug 13, 2019
Dear Billie, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the most dirtiest place simple do not stay there do not stay there
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jul 2019
Response from Maureen on Jul 29, 2019
Dear Sir, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was crap. Front desk service excelent. Water in the washroom salty..bad smell coming from drain...drain moldy..good beds and sherts. Good ac..nice tv..floor tiles lose.
Stayed 2 nights in May 2019
Response from Maureen on Jun 12, 2019
Dear Sir, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues with your room and pool during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

8/10 Good

Nid

Business traveler
Disliked: Amenities
Location is good, property is a bit old. Staff are nice.
Stayed 1 night in May 2019
Response from Maureen on Jun 12, 2019
Dear Nid, I really appreciate your great review. We are delighted to serve you as our guest and would like to thank you for taking the time to provide us with such valuable feedback. It is our hope that you will give us another opportunity to serve you again in the future. Best Regards, Maureen

4/10 Poor

Pamela

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel room smelled horrible, the bathroom was mouldy, the hotel does not provide enough toileteries so luckily we were only staying for one night. service was okay since the staff were friendly. but the local area was amazing, the beach was filled with many friendly people and we ended up trying out surfing for the first time! would surely go back but not stay at this hotel though.
Stayed 1 night in May 2019
Response from Maureen on Jun 12, 2019
Dear Pamela, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

8/10 Good

SupaSam, WA

Liked: Staff & service
This property is very tired and needs work. Linen is getting old needs to be replaced
Stayed 5 nights in Apr 2019
Response from Maureen on Jun 12, 2019
Dear SupaSam, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues you had during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
It was in very much need of maintenance. Floor tiles that moved under your feet. Doors that wouldn't open because they were touching the floor. Staff were polite and di their best to please
Stayed 14 nights in Mar 2019
Response from Maureen on Jun 12, 2019
Dear Sir, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we are very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Kind regards, Maureen

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty when I got there and needed someone to clean the bathroom and toilet before i could use them. One staff member was lovely and I’m sorry to say I can remember his name. He was on duty my during my check out. Otherwise no cared about anything. Lots of smiles but no substance. For the first two days i was there the pool was discussing. With a few more guests arriving the third day it was cleaned and used by patrons. Would never go back.
Stayed 9 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 9 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 9 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location and very relaxed atmosphere . The pool area needs a pretty up and the breakfast was below average...bar staff were fantastic and bery accommodating...the bed was very comfortable
Stayed 5 nights in Dec 2018

2/10 Terrible

Brook

Disliked: Cleanliness, property conditions & facilities, room comfort
Hot water for showers not always available. The “beach view” that I paid extra for is a clear close up view of the McDonalds Golden Arches. It says to leave details about your stay so they can accommodate your needs and it was our anniversary (which I listed) and we got a dirty room, the floor had a gritty feel to it, the balcony looks like it was doing to fall soon, the bathroom needed to be gutted and remodeled, the air conditioning is mediocre at best, the tv had sound but it kept cutting out, the WiFi is something you have to pay extra for and it is complete garbage. It kept making me resignin every 20 minutes and it was slower than a snail race. You’re a brave soul if you attempt to eat the breakfast. It was cold, eggs were soupy, hot juices, and flies everywhere. We actually preferred the McDonalds food over that. Not worth it.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location Good room cleaning Pool is visible from McDonalds and is nothing like the photos Bathroom in poor condition Late checkout fee too expensive
Stayed 5 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel for the price paid. The pool was a lot smaller then the photos made out to be. We had a short stay so the hotel was perfect but if we stayed any longer we wouldn’t recommend
Stayed 4 nights in Nov 2018

2/10 Terrible

tellthetruth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nothing like the brochure. Expedia bookings get nothing free. Female staff are always helpful (specially Linda). Views of Mcdonalds sign and industry roof tops... Even expedia doesn't allow pictures... but close to everything.
Stayed 5 nights in Nov 2018

8/10 Good

Shayne, Australia, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we will stay there again great value for money, great staff....
Stayed 6 nights in Nov 2018

6/10 Okay

Lsa, New Zealand

nice and close to beach and shops. Did not get what i booked. I asked for smoking and a veranda room. No veranda, and couldn't even open a window. had to pay for Wifi??
Stayed 5 nights in Oct 2018

6/10 Okay

Prince, Denver,CO

Liked: Cleanliness, room comfort
Older hotel. Doesn’t look like the pictures. Sheets seem to be old and dingy. But it’s a safe hotel and great price for the location.
Stayed 14 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2018

6/10 Okay

Bill, Melbourne Australia

Breakfast was ordinary Wifi was very poor which you had to pay for, everything else was ok
Stayed 12 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be 4 star rating. Good location, great staff and clean. Not more stars because breakfast had no much options if you go around 9 30, bowls are empty and no more replacement. But the main concern is wifi, they charge extra per device per day and speed is really slow. For some people wifi is excential to see bookings, flights etc. Not Instagram or face only.
Stayed 1 night in Sep 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo away
Above average
Stayed 5 nights in Sep 2018

2/10 Terrible

Angelica

Disliked: Cleanliness, property conditions & facilities, room comfort
Room has visible molding, had to pay for wi-fi and it was extremely slow.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Excellent location unfortunately no entertainment provided at the hotel and no wifi Good rates and pleasant staff Superior room was very disappointing and we had to upgrade to the deluxe room
Stayed 10 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
We only stayed one of the four nights we booked. It was nothing like the website photos, the aircon leaked water all over the floor, the curtain fell down and the bathroom smelt musty. We moved out and booked accommodation elsewhere. The pool area was uninviting and the long-since used swim up pool bar was covered in dust. The staff were pleasant but can’t really understand or speak English. I would have to rate this hotel a major FAIL! Kind Regards Moira Steedman.
Stayed 4 nights in Aug 2018

4/10 Poor

Jodi, Perth, WA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very central but very misleading
We stayed for 5 nights and wouldn't go back. The location was great but that was about. The photos on the website are nothing to what it is really like. Our room stuck of mould/mildew, the celling had mould and very poorly patched, the ceiling in the bathroom was falling down. At breakfast we had to wait every day for a mug, glass or cutlery as there was never enough. Would not stay here again.
Stayed 5 nights in Aug 2018