Posted Aug 22, 2016
When we checked in we were in a dingy little room with no balcony. I then paid extra money to be moved to a room with a balcony which overlooked the dirty rooftop of Macdonalds and above the restaurant which was very loud at night when they had entertainment. All entertainment did stop at around 10pm which was good because then you could here the waves on the beach. I had to arrange for a kettle in the room, I had to ask why when the room was serviced they did not leave water, toilet paper, did not top up the sugars etc, did not empty ashtray on balcony or empty room bins properly. I think room service was low grade. Also the door knob on the door the balcony was broken and we were on the balcony one night at around 8pm and the door closed and actually locked itself. Hence we were trapped. My husband had to climb over the balcony rails and planter boxes to get to the room next door (we were on the second floor) and nothing below us. Luckily the residents were in their room and they got security to let us back in and they said they would fix the lock the next day - which never happened. I asked several times but still was not fixed after 4 days. I gave up. Food at the Sandibar was great no complaints about that. If I was asked to stay there again the answer would be a definite NO. I have been to Bali 15 times and put this as one of the lower grade hotels. It is on Poppy 1 Lane so lots of traffice as well.