Ratings based on 347 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from WA

Nice place to stay if you want to get away.

Posted Feb 17, 2017
Pros: It was nice and secluded.
Local shopping centre was great. Good restaurants and clean toilet facilities. Nusa Dua is the place to stay away from the busy shopping and hussle from Kuta and Legian.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good choice of hotel in Nusa Dua

Posted Feb 4, 2017
Although the Novotel Nusa Dua is not on the beach, it is a perfect choice when travelling to Nusa Dua. The staff is great, the food both on beach bar and hotel restaurant is good and priced accordingly. If you want quiet, comfort and friendly smiling faces, this is the place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great hotel for families

Posted Jan 5, 2017
What a great experience! This is my second time at the Novotel Nusa Dua and everything was perfect! Rooms are great size and bathroom very spacious Breakfast is AMAZING, kids club is great and staff are always very helpful. I'm a travel agent and wil continuing offering the Novotel Nusa Dua to my clients!
Comment from Hotel Management
Jan 9, 2017 by Christophe, Hotel Management
Dear claudia, Thank you very much for your wonderful review of our resort. I am so pleased to hear that we were able to assist you with all of your needs during your stay at the same time I am happy to know that you will continuously support and recommend us. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence
2 out of 5
by A verified traveler from Sydney

Far from beach, run down, needs major work

Posted Dec 29, 2016
We stayed in an executive suite with a private pool, which is one of the premium rooms and can't get better for this hotel. Beyond the room, the hotel and facilities need major work. Service is a let down, no one greets or helps you. For example when we came with our taxi not one hotel staff helped us unload the taxi with out suit cases and we didn't even get a hello The reception staff said room was not ready, even though it was 2pm the standard check in time. Offered us the facilities and leave our suit cases there. Only to find the room was not ready when they promised and we waited another 45 minutes beyond the checkin time. Suit cases were left at the front valet area where anyone can access and unattended. The buffet breakfast is rated a 1. The beach is secluded from other 5 star hotels. Better to walk to another hotel and use their day beds and have their food.
Comment from Hotel Management
Jan 2, 2017 by Christophe, Hotel Management
Dear Ibrahim, I have carefully read all your comments and would like to apologize for not meeting your expectations. Our service is usually praised as our team, or family members are very friendly and very keen to be of help, I am not sure why this did not show to you & I am sorry for this inconvenience. In regards to our private beach, kindly to inform that we are on the same line with other resort in ITDC area and really located side by side with other famous hotel in the area. Thank you for taking the time to tell us about your experience and I wish you all the best on your future travel. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel and ideally located

Posted Dec 20, 2016
Nice beach, calm atomosphere and ideal for a holiday. My family spent four nights in Novotel Nusa Dua and will come back again next year.
Comment from Hotel Management
Dec 23, 2016 by Christophe, Hotel Management
Dear Rao, We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback and to know that you had a good time with us. Furthermore, we are more then happy to welcome you back next year. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Texas

Great Hotel

Posted Dec 12, 2016
Pros: The rooms are incredible, so spaces, separate bedroom from living area , everything close by in walking distance .Had some of the best Massages.
Cons: Nothing to improve, stay the way you are.
Location: Nusa Dua, my husband and his friends did a lot of Golfing while I relaxed.
We enjoyed every mined of our stay in this Hotel. We booked with Breakfast, witch is only to recommend such a spread. Staff is so nice and helpful.
Comment from Hotel Management
Dec 20, 2016 by Christophe, Hotel Management
Dear Sir/Madam, Thank you for your wonderful feedback & I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence
5 out of 5
Recommended
for Families
by A verified traveler from western australia

Not the newest, but staff are top notch

Posted Nov 29, 2016
Pros: Everything
Cons: There was no bar for a casual drink, but, we believe, a new one is opening in December where the Blue Bar was.
Location: Quieter part than Kuta etc. Private beach is easy to get to and has good facilities. Plenty of restaurants a short walk away.
We had a lovely stay at Novotel. The rooms are not as modern as some, but they are very big and comfortable. Bathroom facilities were especially good. The staff make the hotel a winner. Nothing was too much trouble and they were unfaillingly- cheery and polite. Pool area was excellent and the private beach (only minutes away on the every-15-minutes free shuttle) was a joy. Breakfast was not included in our package, but by purchasing on arrival, we got a very good deal and it was well worth it. Always plenty of food and choice, Asian and Western. The area would be a little quiet for young party animals, but would suit most others. There were several good restaurants within a few minute's walk. Definitely would go back.
Comment from Hotel Management
Dec 1, 2016 by Christophe, Hotel Management
Dear len, It is delighted to learn that your stay with us was a pleasant one which left you with such wonderful impression of our resort. No words can describe how excited we were to read your positive review. We greatly appreciate on your tremendous compliments upon our team for which certainly I will share it with them all and I sincerely hope that you'll be able to spend more time at our resort next time you're here. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence
5 out of 5
by A verified traveler

Exquisite Property

Posted Nov 17, 2016 on Hotels
Luxury rooms with robes, large comfortable beds, Italian, Russian, European, English and Asian tv channels, amazing breakfast buffet, 2 large pools, gym and spa, café & beautiful gardens throughout the property.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for your wonderful review of our property. I am so pleased to hear that we were able to assist you with all of your needs during your stay & I sincerely hope to welcome you again in the near future. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Family orintated Hotel

Posted Nov 4, 2016 on Wotif
This is the 3rd time we have stayed here with our young family and once again enjoyed our stay with kids being well looked after. Was good to see the upgrade to the rooms which were starting to look a little dated.
Comment from Hotel Management
Nov 7, 2016 by Christophe, Hotel Management
Dear Sir/Madam, Thank you for your wonderful feedback at the same time thank you for having chosen us again whilst you are in Bali. I sincerely hope you would return and look forward to the time I can welcome you back on your 4th stay with us. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified traveler from perth wa

Posted Oct 31, 2016
Overall a great place to stay. Bit far back from the beach in comparison to other resorts, had to be transported by shuttle service running every 15 minutes to and from resort, otherwise a lovely stay!
Comment from Hotel Management
Nov 2, 2016 by Christophe, Hotel Management
Dear martin, Regardless the beach distance, we would like to thank you for your wonderful review of our resort & I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Christophe Bernard Keramaris General Manager Novotel Bali Nusa Dua Hotel & Residence