Overall Horrible Hotel. Not in Nusa Dua. Unclean.
Posted Jan 16, 2015
This hotel is nothing but false advertising. I was on my honeymoon with my wife, and decided to book a villa at the Nusa Dua Retreat based on my online search while in our other villa in Seminyak. We wanted to experience other areas of Bali, and unfortunately for me I booked a four night stay and pre-paid. It was non-refundable...BIG MISTAKE!
I booked the most expensive villa, and the pictures looked great. It showed a nice outdoor area with grass lined pavers and a private pool. When we arrived and were taken to our room, it was not even close to the photos. The view was of an adjoining villa and a rubbish heap off to the left where they leave their construction leftovers. Needless to say, we were not happy. The hotel then put us in a different room, which was OKAY, but then we were listening to the buzzing of a power transformer all day/night. The bathroom also started emitting a rotten stench due to a failure in the plumbing systems. We ONLY STAYED FOR ONE NIGHT!!! After night one, we stayed with a friend on her boat and then completely moved out and went to the Ayodya Hotel in Nusa Dua. The Ayodya was wonderful and ACTUALLY IN NUSA DUA!
The Nusa Dua Retreat IS NOT IN NUSA DUA! We tried for a month to get our money back for two nights, and after a lengthy back and forth, we never got anywhere and just lost our money.
DO NOT STAY HERE IF YOU HAVE ANOTHER OPTION!!!!!