Ratings based on 316 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

awesome feeling

Posted Jun 17, 2017
It was a great experience at hotel. The staff was really good and helpful. The services was really good and most awesome was the location. Relaxing in hotel under the sky and viewing sea was a great moment.
Comment from Hotel Management
Jun 20, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we appreciate your good feedback looking forward for your next stay
5 out of 5
Recommended
for Couples
by A verified traveler

Great location with friendly staff

Posted May 28, 2017
We loved our stay at this hotel. It was so close to the beach which came alive each night with music. Rooms were clean with a comfy bed. The staff were very friendly and always happy to help you. Breakfast was varied each day and we liked that the pool was open til late. Would stay again, excellent value.
Comment from Hotel Management
Jun 3, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we appreciate your feedback looking forward for your next stay
4 out of 5
Recommended
for Couples
by A verified traveler from Perth

Great location, view of beach from pool chairs

Posted May 26, 2017
Pros: Proximity to the beach and the position of being able to lie on your sun lounge and watch the activity across the beach. Nice size, not overwhelming.
Pelangi is not a ritzy resort hotel, but a good size, very clean with friendly and professional staff. The bed and pillows were very comfortable and the room a good size, bright and airy. Toiletries and hairdryer provided. We booked Superior, the Dluxe had a spa bath, separate shower space and extra space for sitting room but Superior was perfectly adequate for us. Breakfast was well presented, plenty of fresh fruit with the normal Asian offerings and bacon, sausages and egg station. Also a lovely pastry and pancake and waffle section so did not feel anything missing. I would definitely stay here again. The vendors across from the walkway are friendly with the ladies offering great massage for AU $10. There were not many families here - just a few babies, kids would probably want a kids club or kids pool.
Comment from Hotel Management
Jun 3, 2017 by Riana Angelia (eCommerce) , Hotel Management
Dear Ms. Susan, Thank you for staying with us, we appreciate your feedback looking forward for your next stay
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Back of hotel/pool area over looks the beach

Posted May 17, 2017
Older hotel but amazing staff and fantastic location, quiet but centrally located, hotel backs onto the beach or to say the pool overlooks the beach and massage ladies, great poolbar and great buffet breakfast, rooms were clean and comfortable but the shower needs a new head. WiFi in this hotel is the best I have ever experienced great reception in rooms, bar/dinning and pool and lounge area, great stay will definitely return here
Comment from Hotel Management
May 20, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we appreciate your feedback looking forward for your next stay
5 out of 5
Recommended
for Everyone
by A verified traveler from melb

Great lication close to the beach.

Posted May 2, 2017
Great package with friendly helpful staff in great location. Beach on your back door. Clean room. Great pool. Good breakfast. Will stay again
Comment from Hotel Management
May 3, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thanks for staying with us. We appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 1, 2017
Will stay again. Great pool. Great food Friendly staff
Comment from Hotel Management
May 3, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thanks for staying with us. We appreciate your feedback looking forward for your next stay
2 out of 5
by A verified traveler from London

Cockroaches, hard bed and not ready for guests

Posted Apr 19, 2017
I had to wait over an hour to check in and was not offered any complimentary drink while I waited. The beds are hard like a super thin mattress has been put on a block of wood. I had two cockroaches take a walk across my room's floor. Housekeeping burst into my room without knocking an hour before check out because front desk had told them I had left already. Breakfast was very average. Eggs often severely uncooked. I get the impression the staff aren't looked after by the hotel very well.
Comment from Hotel Management
May 2, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we 're sorry you were unhappy we will work hard to fix the issue experiences thank you for letting us know looking forward for your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Wonderful hotel on the beach

Posted Apr 8, 2017
Had an amazing experience. This hotel is on the beach & close to everything I wanted. Will be returning in the future.
Comment from Hotel Management
Apr 10, 2017 by Riana , Hotel Management
Thank you very much for staying with us, looking forward for your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Great staff, great pool. close to beach

Posted Apr 2, 2017
Pros: The staff, the closeness to the beach where it is so much cooler The pool was great
Cons: We were there for Nippy (silent) day, I feel as tourists we should have been able to have television on Yes around pool water needs to be drainded awa
Location: The location is great lots of walking on beach lovely places to eat at beach
We had a unlucky experience where my Mum fell and broke her Hip and had to go hospital The staff were so good, sent flowers , took me to the hospital every day. They were all so kind to me while I waited for mum to get better Every one asked everyday how she was.
Comment from Hotel Management
Apr 7, 2017 by Riana , Hotel Management
Thank you very much for choosing Pelangi Bali Hotel stay with us, sad to know your mom accident during your holiday, we will improve our service and hope you and your family will stay with us again
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach

Posted Mar 28, 2017
Loved it was very relaxing breakfast awesome pool awesome staff friendly
Comment from Hotel Management
Apr 7, 2017 by Riana , Hotel Management
Thank you very much for choosing and stay with us, looking forward for your next stay