Ratings based on 310 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Back of hotel/pool area over looks the beach

Posted May 17, 2017
Older hotel but amazing staff and fantastic location, quiet but centrally located, hotel backs onto the beach or to say the pool overlooks the beach and massage ladies, great poolbar and great buffet breakfast, rooms were clean and comfortable but the shower needs a new head. WiFi in this hotel is the best I have ever experienced great reception in rooms, bar/dinning and pool and lounge area, great stay will definitely return here
Comment from Hotel Management
May 20, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we appreciate your feedback looking forward for your next stay
5 out of 5
Recommended
for Everyone
by A verified traveler from melb

Great lication close to the beach.

Posted May 2, 2017
Great package with friendly helpful staff in great location. Beach on your back door. Clean room. Great pool. Good breakfast. Will stay again
Comment from Hotel Management
May 3, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thanks for staying with us. We appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 1, 2017
Will stay again. Great pool. Great food Friendly staff
Comment from Hotel Management
May 3, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thanks for staying with us. We appreciate your feedback looking forward for your next stay
2 out of 5
by A verified traveler from London

Cockroaches, hard bed and not ready for guests

Posted Apr 19, 2017
I had to wait over an hour to check in and was not offered any complimentary drink while I waited. The beds are hard like a super thin mattress has been put on a block of wood. I had two cockroaches take a walk across my room's floor. Housekeeping burst into my room without knocking an hour before check out because front desk had told them I had left already. Breakfast was very average. Eggs often severely uncooked. I get the impression the staff aren't looked after by the hotel very well.
Comment from Hotel Management
May 2, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we 're sorry you were unhappy we will work hard to fix the issue experiences thank you for letting us know looking forward for your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Wonderful hotel on the beach

Posted Apr 8, 2017
Had an amazing experience. This hotel is on the beach & close to everything I wanted. Will be returning in the future.
Comment from Hotel Management
Apr 10, 2017 by Riana , Hotel Management
Thank you very much for staying with us, looking forward for your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Great staff, great pool. close to beach

Posted Apr 2, 2017
Pros: The staff, the closeness to the beach where it is so much cooler The pool was great
Cons: We were there for Nippy (silent) day, I feel as tourists we should have been able to have television on Yes around pool water needs to be drainded awa
Location: The location is great lots of walking on beach lovely places to eat at beach
We had a unlucky experience where my Mum fell and broke her Hip and had to go hospital The staff were so good, sent flowers , took me to the hospital every day. They were all so kind to me while I waited for mum to get better Every one asked everyday how she was.
Comment from Hotel Management
Apr 7, 2017 by Riana , Hotel Management
Thank you very much for choosing Pelangi Bali Hotel stay with us, sad to know your mom accident during your holiday, we will improve our service and hope you and your family will stay with us again
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach

Posted Mar 28, 2017
Loved it was very relaxing breakfast awesome pool awesome staff friendly
Comment from Hotel Management
Apr 7, 2017 by Riana , Hotel Management
Thank you very much for choosing and stay with us, looking forward for your next stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location and fabulous pool!

Posted Mar 27, 2017
I had a great experience at Pelangi, such lovely staff and really great location. The pool is sensational, sun lounges and towels always available, swim-up bar good too. Breakfast was everything you'd want. I upgraded to a Deluxe room - originally booked superior, nothing wrong with it, it was clean and tidy but a bit small, and as I was staying 2 weeks, I wanted a little more space and luxury etc. I would recommend the extra money is well worth it for the nicer room.
Comment from Hotel Management
May 2, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we appreciate your feedback looking forward for your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice Hotel close to beach in a quiet location

Posted Mar 21, 2017
Pros: It was great to be able to watch the waves on the beach as we had breakfast, (which was also amazing), and watch sunsets over the beach from the hotel
Location: Easy to find our way along the beach to walk to Kuta and Legian. Great location to set off from for day trips to see different parts of the Island.
Hotel staff very friendly and accommodating. While not the latest decor, the Hotel had a lovely Balinese charm and is kept very clean. After bringing back a large fish from a fishing charter, the Hotel Restaurant kitchen staff did an amazing job preparing a wonderful meal for us from it. This made our special anniversary even more special.
Comment from Hotel Management
May 2, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we appreciate your feedback looking forward for your next stay
2 out of 5
by A verified traveler from yvr

Don't do it!!

Posted Mar 10, 2017
Way way way over priced and not like the pictures in Anyway. I have been in bali for two weeks travelling around hotel to hotel and this was far the worst for the money. Very run down, old, musty and needs much repair. The only thing it has is location, but for the price you can do better. Do your research! I paid $144 cad and i stayed in luxury water fronts for less than that I got, got. The ownership is riding a money wave meaning all they have is location and not willing to upgrade anything. Not that I watch tv on holidays but the room has a crt tv in it, for all those mellenials, that's a tube!! No flat screens here. Anyhow as ratings go, my worst pick in bali. How this has a 4 i will never know? Max 2 Happy travels!!
Comment from Hotel Management
May 2, 2017 by Riana Angelia (eCommerce) , Hotel Management
Thank you for staying with us, we,re sorry you were unhappy, we will work hard to fix the issue experiences thank you for letting us know looking forward for your next stay