Posted Jul 26, 2016 on Hotels
I checked-in to the hotel at around 12pm but only managed to check the room at night at around 9pm. I got room #1004. The reception is on the 4th floor so basically the room was at the lowest level of the building. The room was ok but the hall was so quite and i just didnt feel good about it. The hotel has so many access (lift and stairs) so in term of security i can say that it is not safe enough. When we entered the hotel area, the security checked our bags but he didnt ask if We are the hotel guess or not. So basically everybody can enter the hotel and even can go to the rooms at every floor. Even though they need an access to go inside the room, but it is still not safe. The lifts don't need access to take you the floor you require as it is not the only access to the rooms. Guess can also take stairs easily.
I called the Duty Manager, Mr. Ramu immediately last night and shared about my concern. He immediately took action and moved me to the 2nd level (room #2027), closer to the lobby. The room type was the same as the previous room I got (Deluxe type), but i could still see some differences between the rooms. The previous room was missing some items I got from the current room, most importantly the view.
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Thank you for sharing your valuable feedback, indeed the safety and security for our guest and associate is the top priority. Please apologize for the inconvenience experience, I have shared this concern to the team for immediate action and improvement.
In other side thanks for your great feedback to Ramu, as he will be delighted to hear that he had enhanced your stay.
Look forward to have a second chance and welcome you back to the Sheraton Bali Kuta Resort.