Ratings based on 359 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by JEAN-MICHEL from Toulouse

Environnement et installation idéale

Posted Aug 1, 2016 on Hotels
Environnement et installation idéale
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Dear JEAN-MICHEL, Thank you for your great feedback about our environment and installation. We look forward to provide another memorable experience for you in the near future Regards, Dario Orsini General Manager
5 out of 5
by ann kathrin

Nydelig hotell med perfekt beliggenhet på Kuta.

Posted Jul 30, 2016 on Hotels
Fantastisk flott hotell. Store og flotte rom med en fantastisk god seng. Frokosten var veldig bra med meget godt utvalg. Flott bassengområde og flere restauranter. Shopping og strandpromenade rett utenfor.
4 out of 5
by A verified traveler

Convenient Location

Posted Jul 26, 2016 on Hotels
I checked-in to the hotel at around 12pm but only managed to check the room at night at around 9pm. I got room #1004. The reception is on the 4th floor so basically the room was at the lowest level of the building. The room was ok but the hall was so quite and i just didnt feel good about it. The hotel has so many access (lift and stairs) so in term of security i can say that it is not safe enough. When we entered the hotel area, the security checked our bags but he didnt ask if We are the hotel guess or not. So basically everybody can enter the hotel and even can go to the rooms at every floor. Even though they need an access to go inside the room, but it is still not safe. The lifts don't need access to take you the floor you require as it is not the only access to the rooms. Guess can also take stairs easily. I called the Duty Manager, Mr. Ramu immediately last night and shared about my concern. He immediately took action and moved me to the 2nd level (room #2027), closer to the lobby. The room type was the same as the previous room I got (Deluxe type), but i could still see some differences between the rooms. The previous room was missing some items I got from the current room, most importantly the view.
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Dear guest, Thank you for sharing your valuable feedback, indeed the safety and security for our guest and associate is the top priority. Please apologize for the inconvenience experience, I have shared this concern to the team for immediate action and improvement. In other side thanks for your great feedback to Ramu, as he will be delighted to hear that he had enhanced your stay. Look forward to have a second chance and welcome you back to the Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager
5 out of 5
by A verified traveler

Posted Jul 25, 2016 on Wotif
Fantastic staffs, children friendly pool& food, close to beach & Beachwalk shopping centre!
5 out of 5
by A verified traveler from Melbourne

Relaxing Holiday

Posted Jul 23, 2016
Pros: The location, overt security and friendly staff
Cons: There was a little delay in checking out as there was only one person at reception due to a group arrival (I think).
Location: Kuta beach in 30 seconds walk across the road. Lots of food around. We cme for a rest so did not really try out the night life.
Great views, safe environment, friendly staff and close to food, beach and night life. The spa was also great.
Comment from Hotel Management
by Dario Orsini, Hotel Management
Dear guest, Thank you for sharing your feedback and we are glad to hear that you had a great time in Bali and enjoying your stay at our resort. Great to hear that you love our strategic location, security, resort view, genuine attitude of our associate, Shine Spa and all attraction surround us. In flip side I do apologize for the check in experience that didn’t meet your expectation. I hope we are able to have a second chance to welcome you back to Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager
5 out of 5
by A verified traveler from London

Honeymoon stay

Posted Jul 22, 2016
This hotel is impeccable. I would fully recommend it to anyone. Me and my husband could not find any fault with it. Staff were very understanding and helpful. Thanks so much for a wonderful stay.
Comment from Hotel Management
Jul 27, 2016 by Dario Orsini, Hotel Management
Dear Mariam, Thank you for sharing your experience with us. We are delighted to learn that we were able to create a memorable experience during your honeymoon trip. As hospitality providers, it is our aim to elevate our guest experiences with effortless service and ensure our guests' expectation is met and exceeded. We look forward to provide another memorable experience for you in the future. Regards, Dario Orsini General Manager
4 out of 5
by A verified traveler from singapore

Comfortable hotel

Posted Jul 21, 2016
Great hotel next to Kuta beach. Also directly connected to beachwalk mall. Breakfast restaurant was crowded on both days of our visit.
Comment from Hotel Management
by Dario Orsini, Hotel Management
Dear XXF, Greeting from Sheraton Bali Kuta Resort Thank you very much for taking the time to share your impressions of our location. We are glad you enjoyed the comfort and location of our resort and we look forward to welcoming you back the next time you are visiting the island of Gods. Regards, Dario Orsini General Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 19, 2016 on Hotels
5 out of 5
by MEGAWATI from jakarta

Posted Jul 16, 2016 on Hotels
Sangat menyenangkan dan nyaman htlnya.. sayang kami krg lama menginap di Sheraton Kuta
Comment from Hotel Management
Jul 21, 2016 by Dario Orsini, Hotel Management
Yth Ibu MEGAWATI, Salam dari Sheraton Bali Kuta Resort Terima kasih atas kesan Ibu selama menginap di hotel kami. Kami sangat senang bahwa kenyamanan fasilitas kami mampu memberikan pengalaman menginap yang menyenangkan untuk Ibu. Kami dengan senang hati akan menunggu kunjungan Ibu yang akan datang. Hormat saya, Dario Orsini General Manager
4 out of 5
by 혜리 from 서울

멋져요

Posted Jul 8, 2016 on Hotels
편했어요. 다들 친절했고요.
Comment from Hotel Management
Jul 15, 2016 by Dario Orsini, Hotel Management
Dear 혜리, Thank you for taking the time to review your stay with us. We are delighted to receive your feedback and learn that our associate friendliness was able to create a memorable experience during your recent stay with us. Once again thank you for reaching out to us and we hope to welcome you to the Sheraton Bali Kuta Resort in the near future. Regards, Dario Orsini General Manager