Ratings based on 347 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from London

Best hotel in Kuta, Bali

Posted Sep 21, 2016
Pros: Relaxing, clean, friendly staff, close to beach
Location: Kuta beach
Very nice and relaxing space, served by friendly and enthusiastic staff. The room is perfectly clean and tidy every day. It is extremely close to Kuta beach.
5 out of 5
by A verified traveler

近沙灘,員工態度好,超方便

Posted Sep 7, 2016
酒店環境舒適,連接住商場超方便,一落街就有得食同shopping,應有盡有,eg: supermarket,restaurant & bar,買手信等等。 員工服務態度好,熱情有笑容,即使有更多的問題同要求,都會耐心回答同幫你。 酒店早餐食物種類多元化,比想像中好,味道不錯。 健身中心設備齊全,貼心地放設了毛巾,紙巾,水給客人享用。 酒店有提供hotel car到不同地方或機場接送,費用不貴,相對於乘坐的士感覺更安全及舒服。另外亦可向concierge查詢local tour,約HKD 500租車8小時,司機連導遊,帶客人遊玩一天。 整體而言,會再次入住Sheraton Kuta
Comment from Hotel Management
Sep 9, 2016 by Dario Orsini, Hotel Management
Dear Guest, Many thanks for the kind words, as hospitality providers, it is our aim to elevate our guest experiences with effortless service and ensure our guests' expectation is met and exceeded. I hope this wonderful experience will bring you back to Sheraton Bali Kuta Resort Regards, Dario Orsini General Manager
4 out of 5
by A verified traveler

Posted Aug 20, 2016
ビーチ目の前、快適! コスパも良いです(^^) マッサージやプールサイドの食事も なかなかに良いです。
Comment from Hotel Management
Aug 23, 2016 by Dario Orsini, Hotel Management
Dear guest, Thank you for taking the time to review us. I am delighted to learn that your recent stay was pleasant and we were able to create a memorable experience for you. We look forward to welcome you back to Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager
4 out of 5
by A verified traveler

ホテル設備、立地的に過ごしやすいホテルでした。

Posted Aug 13, 2016
Pros: プールもそこまで大きいわけではないので家族連れがそんなに多くない事。 大人がのんびりできるプールでした。
Cons: 上記にも書いた夜のクラブの音への対策
Location: タクシー移動をあまりしたくなかったので、そうゆう意味では周りに食事処、ショッピングスポットが多く満足でした。
隣には、ショッピングセンターがあるので、買い物には困らないし、少し歩けば買い物できるところが沢山あるので 設備面、立地的には満足でした。 ただ、一つ気になったのが隣のショッピングセンターの最上階にクラブがあり夜12時過ぎても大音量で音楽が流れていて窓を閉めても曲が聞こえてくるほどです(知ってる曲だと歌詞まで聞こえるのでかなりの音量だと思います。) このホテルの設備面が問題というよりはこのクラブの近くにあるどこのホテルでも音が聞こえてくると思うので、静かに過ごしたいのであれば宿泊エリア事態を考えた方が良いと思います。 ただ、スタッフさんや設備は本当に素敵でクラブの音以外は大満足で過ごせました。
Comment from Hotel Management
Aug 23, 2016 by Dario Orsini, Hotel Management
Dear guest, Greeting from Sheraton Bali Kuta Resort Thank you for sharing your feedback for Sheraton Bali Kuta Resort. Please apologize for noise issue that created inconveniences rather than allowing you to relax and enjoy your holiday in Bali. Once again thank you for sharing and we all look forward to welcoming you back! Regards, Dario Orsini General Manager
5 out of 5
by A verified traveler

Close to everthing, staff was so polite

Posted Aug 5, 2016
everything was awesome, from the time we checked in to the time we checked out staff was so friendly and polite would definitly be back
Comment from Hotel Management
by Dario Orsini, Hotel Management
Dear guest, Greeting from Sheraton Bali Kuta Resort Love to hear that you had a wonderful stay with us and our team has delivered the true effortless service and ensure our guests' expectation is met and exceeded. I wish this memorable experience will bring your travel back to our property. Regards, Dario Orsini General Manager
5 out of 5
by A verified traveler from Melbourne

Relaxing Holiday

Posted Jul 23, 2016
Pros: The location, overt security and friendly staff
Cons: There was a little delay in checking out as there was only one person at reception due to a group arrival (I think).
Location: Kuta beach in 30 seconds walk across the road. Lots of food around. We cme for a rest so did not really try out the night life.
Great views, safe environment, friendly staff and close to food, beach and night life. The spa was also great.
Comment from Hotel Management
by Dario Orsini, Hotel Management
Dear guest, Thank you for sharing your feedback and we are glad to hear that you had a great time in Bali and enjoying your stay at our resort. Great to hear that you love our strategic location, security, resort view, genuine attitude of our associate, Shine Spa and all attraction surround us. In flip side I do apologize for the check in experience that didn’t meet your expectation. I hope we are able to have a second chance to welcome you back to Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager
5 out of 5
by A verified traveler from London

Honeymoon stay

Posted Jul 22, 2016
This hotel is impeccable. I would fully recommend it to anyone. Me and my husband could not find any fault with it. Staff were very understanding and helpful. Thanks so much for a wonderful stay.
Comment from Hotel Management
Jul 27, 2016 by Dario Orsini, Hotel Management
Dear Mariam, Thank you for sharing your experience with us. We are delighted to learn that we were able to create a memorable experience during your honeymoon trip. As hospitality providers, it is our aim to elevate our guest experiences with effortless service and ensure our guests' expectation is met and exceeded. We look forward to provide another memorable experience for you in the future. Regards, Dario Orsini General Manager
4 out of 5
by A verified traveler from singapore

Comfortable hotel

Posted Jul 21, 2016
Great hotel next to Kuta beach. Also directly connected to beachwalk mall. Breakfast restaurant was crowded on both days of our visit.
Comment from Hotel Management
by Dario Orsini, Hotel Management
Dear XXF, Greeting from Sheraton Bali Kuta Resort Thank you very much for taking the time to share your impressions of our location. We are glad you enjoyed the comfort and location of our resort and we look forward to welcoming you back the next time you are visiting the island of Gods. Regards, Dario Orsini General Manager
5 out of 5
by A verified traveler

Posted Jul 5, 2016
Perfect place to stay in Bali! Hotel is located right in front of the beach and within walking distance to a lot of places. Hotel was beautiful and staff was excellent. There was a mix up with our shuttle from the airport and the Sheraton staff handled it excellently
Comment from Hotel Management
Jul 15, 2016 by dario orsini, Hotel Management
Dear guest, Greeting from Sheraton Bali Kuta Resort We are delighted to receive your feedback and learn that you had a relaxing stay at our resort, love our strategic location and professional service from our associate. Hopefully your wonderful experience will lead you back to Sheraton Bali Kuta Resort on your next visit to Bali. Regards, Dario Orsini General Manager
5 out of 5
by A verified traveler

Value for money

Posted Jun 24, 2016
great location wonderful staff and good facilities!
Comment from Hotel Management
Jun 27, 2016 by dario, Hotel Management
Dear guest, Thank you very much for taking the time to share your impressions of our great associate and facilities. I hope this wonderful experience will bring your travel back to Sheraton Bali Kuta Resort Regards, Dario Orsini General Manager