Good hotel with great location
Posted Dec 19, 2016 on Hotels
Overall was a good stay with the best location in Kuta . Great room comfort and well trained staff . Breakfast was also really tasty with great spread and beautiful view from the pool directly to Kuta beach with it's sunset . Close to Beachwalk mall , stores , and restaurants . Just have to cross the street to access the beach, very dirty at this time of the year . Was wondering why the city is not cleaning up all the garbage from the beach since their main revenue is from tourism .
My only complain is about having issues when using GRAB or UBER because they were all afraid of the tour and transportation desk people in front of the hotel . We always had to walk to the MC Donald near by and it's 100 meters away . I hope their managers would act about this "mafia" tour desk . Also let me reminding you that using transportation APP for short distance would save you a min. of 20% comparing to local taxis and perhaps 50-100% if booking with the tour desk unless you want to use for the whole day with a private driver in that case the cost cannot be more than IDR 600 000 / day including driver's lunch so be aware . I live in Indonesia since 10 years and I know all their rates .
Also many times with my family we could'nt access to their basement lobby because so many cars were parked there and very tight to one another . They should have a clear path for their customers staying at the hotel . Hopefully my comments will make Accor management act right away .
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
I thank you very much for staying with us and for sharing your experiences stay.
It's glad to hear that you enjoyed the room comfort, breakfast, pool view and our strategic location. Nevertheless I have noted your comment about Tour Desk, I mention this to the tour desk organizer and corrective action have been taken to prevent similar occurrence in the future.
I thank you again for your feedback and I am looking forward to have you return to our hotel.
Executive Assistant Manager