Ratings based on 496 Verified Reviews

4.3 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from spain

Nice hotel

Posted Mar 30, 2017
Nice hotel but the are of Kuta I think is not the best in Bali. Better Ubud or Seminak or Nusa Dua
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 15, 2017
Stayed in junior suite king room with superb ocean view. Its only that they did not provide iron facility & when u requested for it, u will have to wait for ur turn as there's other guest are using it. Others are fine except for breakfast...will be nice if they indicate if the meats are halal to consume by muslim guests. Although there's a non-halal section but that doesnt mean chicken & other meat that they served far from non-halal section like chicken hotdog or beef are halal too.
2 out of 5
by A verified traveler

Posted Jan 28, 2017
Very small rooms with no vies and balconies .. Had to pay extra a lot at the hotel to upgrade the room .. Not like which is shown in the pics .. wont recommend anyone ..
Comment from Hotel Management
Jan 30, 2017 by Wahyu , Hotel Management
Dear Kaushik, I thank you for staying with us and for your feedback. I regret that your experiences did not fully meet your expectation. In this opportunity I would be grateful if you could let us know which picture that did not correspond with the actual condition of ours room? This to enables us to make adjustment if it's necessary. I thank you again for your feedback and I wish I have a pleasure to have you return to our hotel. Sincerely
4 out of 5
by RAHUL SINGH

This traveler left a rating score only Posted Jan 18, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool with a view of the beach and sunset

Posted Jan 14, 2017
Also, the staff are very accommodating and polite. They let us use their gym facilities, even when we've already checked out earlier in the day, so that we can freshen up before our late evening flight.
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Close to everything

Posted Jan 6, 2017
Nice clean hotel and close to everything in Kuta. Roof top pool overlooks the ocean. Quiet retreat from the hustle and bustle. Rooms to plunge pool have large balcony. Check in was swift and staff very good.
Comment from Hotel Management
Jan 9, 2017 by Wahyu, Hotel Management
Dear Anonymous, We thank you for your feedback and we glad to know that our hotel cleanliness, location and the pool area has fulfilled your expectation. We are looking forward to have you return to our hotel. Sincerely
4 out of 5
by Kevin

This traveler left a rating score only Posted Jan 6, 2017 on Hotels
1 out of 5
by A verified traveler

Posted Dec 24, 2016 on Hotels
This is one of the worst stay. Whatever shown in the pictures or in promotions seem to be incorrect. Highly disappointment.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Anonymous, I Thank you for taking the time to share your comments concerning your stay with us. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you disappointed with our promotions and advertised pictures. I would greatly appreciate it if you would be willing to provide further information which one of our promotions/pictures that does not truly represent our hotel facilities nor services. as this will help me better understand what happened in order to improve it. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely Wahyu Gunadi
4 out of 5
by Trevor

This traveler left a rating score only Posted Dec 22, 2016 on Hotels
4 out of 5
by A verified traveler

Good hotel with great location

Posted Dec 19, 2016 on Hotels
Overall was a good stay with the best location in Kuta . Great room comfort and well trained staff . Breakfast was also really tasty with great spread and beautiful view from the pool directly to Kuta beach with it's sunset . Close to Beachwalk mall , stores , and restaurants . Just have to cross the street to access the beach, very dirty at this time of the year . Was wondering why the city is not cleaning up all the garbage from the beach since their main revenue is from tourism . My only complain is about having issues when using GRAB or UBER because they were all afraid of the tour and transportation desk people in front of the hotel . We always had to walk to the MC Donald near by and it's 100 meters away . I hope their managers would act about this "mafia" tour desk . Also let me reminding you that using transportation APP for short distance would save you a min. of 20% comparing to local taxis and perhaps 50-100% if booking with the tour desk unless you want to use for the whole day with a private driver in that case the cost cannot be more than IDR 600 000 / day including driver's lunch so be aware . I live in Indonesia since 10 years and I know all their rates . Also many times with my family we could'nt access to their basement lobby because so many cars were parked there and very tight to one another . They should have a clear path for their customers staying at the hotel . Hopefully my comments will make Accor management act right away .
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Anonymous, I thank you very much for staying with us and for sharing your experiences stay. It's glad to hear that you enjoyed the room comfort, breakfast, pool view and our strategic location. Nevertheless I have noted your comment about Tour Desk, I mention this to the tour desk organizer and corrective action have been taken to prevent similar occurrence in the future. I thank you again for your feedback and I am looking forward to have you return to our hotel. Sincerely Wahyu Gunadi Executive Assistant Manager