Ratings based on 348 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Nice hotel on the beach

Posted Feb 6, 2016
Nice hotel on the beach with a cool view from the roof top pool to the ocean
Comment from Hotel Management
Feb 10, 2016 by Wahyu Gunadi, Hotel Management
Dear Mr/Mrs. Gotte, I thank you for staying with us and am happy that you had a relaxing stay. I am glad to know that you really like the view from our roof top pool. I wish to have the pleasure to welcome you back in the near future. Cordially
5 out of 5
Recommended
for Everyone
by A verified traveler from s

꾸따에서 서핑을 즐기실 계획이라면 가성비 최곱니다.

Posted Feb 2, 2016
호텔 객실 인테리어는 훌륭합니다. 수영장이 사진 보다 작은편이긴 하나 로케이션 대비 가격은 괜찮은편입니다.
Comment from Hotel Management
Feb 5, 2016 by Wahyu, Hotel Management
Dear Yanggoon, I thank you for the feedback and we are happy to read you liked our room interior and pool. Your feedback is very important for us as we strive to continuously improve our quality of service. I thank you for staying with us and looking forward to see you again soon. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Smilende personale altid

Posted Jan 31, 2016
Pros: Udemærket stanard værelse, altid smilende personale og super dejlig børnevenlig pool på taget.
Cons: Bedre styr på reservationen
Vi overnattede 12 døgn på hotellet og var meget tilfredse med selve opholdet, dog var der ved ankomst et problem med reservationen da vi havde valgt et ryger værelse og ikke havde fået det, vi måtte opgradere ogbetale mere end vi havde regnet med hjemmefra.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel

Posted Jan 26, 2016
Awesome stay for my honeymoon. room was well decorated as requested. Room is very clean. Balcony facing the ocean but partially covered by trees. received lots of complimentary food, such as cakes and macaroons. housekeeping n room service is very efficient.
Comment from Hotel Management
Feb 3, 2016 by wahyu, Hotel Management
Dear Anonymous, I thank you for your staying with us and for providing the feedback. We are happy that you enjoyed your honeymoon, your compliments of our housekeeping and room service staff is highly appreciated. I thank you again for sharing your experience and looking forward to have you return to stay with us soon. Sincerely Wahyu Gunadi Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right on the beach.

Posted Jan 16, 2016
Had a wonderful stay. Staff was very decent and extremely responsive. Hotel had a very nice view facing the sea. The girl at front office named sushi was extremely welcoming and helpful. Overall a very nice experience.
Comment from Hotel Management
Jan 20, 2016 by wahyu, Hotel Management
Dear Anonymous, We thank you for your feedback and we delighted to hear that you had wonderful stay with us. Your compliments of the hotel view and the outstanding services of Sushi our guest experience assistant is highly appreciated. I will thanks to her on your behalf and I believe she will be thrilled to receive it. I thank you again for staying with us and looking forward to have you return to The Kuta Beach Heritage hotel. Sincerely Wahyu Gunadi Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 神奈川

コストパフォーマンスが最高

Posted Jan 13, 2016
二つのプールはロケーション最高です。 朝ご飯はまあまあ。 プールサイドのレストランは、ミーゴレンとスープは美味しいです。ワインは高め。 マッサージは少し高いけど、最高のロケーションです。 3泊しましたが、外に出る必要はないです。 トータル、とても良かったです。 お勧めします。では最終日、フリーのヨガに行ってきます。
Comment from Hotel Management
Jan 21, 2016 by wahyu, Hotel Management
Dear Hiro, Thank you for your feedback, we delighted that you enjoyed your stay. Your compliments of the pool and it's location is highly appreciated. I thank you again for staying with us and looking forward to welcome you back soon SincerelyThank you for your feedback, we delighted to read that you have had enjoyable stay. Your compliments of the pool and it's location is highly appreciated. I thank you again for staying with us and looking forward to welcome you back soon Wahyu Gunadi Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bunbury

Fantastic area and brilliant staff

Posted Dec 22, 2015
The rooms were clean and the beds comfortable. The highlight was definitely the staff at the pool bar primarily Oka and Budi. Both were always very helpful and welcoming. Budi helped to teach us some words in Balinese.
Comment from Hotel Management
Dec 23, 2015 by Wahyu, Hotel Management
Dear Von, I thank you for your feedback on Expedia. I am happy to read that you enjoyed your stay with us and thank you to highlight our staff especially Oka and Budi. I will share your kind words to them and I believe they will be thrilled to receive it. I thank you again for staying with us and looking forward to see you again soon. Sincerely Wahyu Gunadi Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Modern and clean

Posted Dec 9, 2015
The hotel was modern and kept clean. The infinity pool was quite small but was a nice temp and the food was cheap yet very high quality. Being so close to the city there was noise whilst trying to get to sleep and the hot water was temperamental. Buffet breakfast had a lot to offer and overall hotel was good. Would stay there again but would be nice if there was a bigger garden or pool area.
Comment from Hotel Management
Dec 11, 2015 by wahyu, Hotel Management
Dear Alexa, I would like to thank you for your feedback on Expedia.com I am happy to hear that you like our hotel design and it's cleanliness, your compliments of our food quality and food variety at breakfast are highly appreciated. Moreover we note your comment concerning the hot water and shared to concerned department to rectify immediately. I thank you again for staying with us and looking forward to see you soon. Sincerely Wahyu Gunadi Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Nice hotel, amazing pool and view.

Posted Nov 25, 2015
Hotel was very nice. Room was clean, hotel staff were friendly and spoke good English. Pool area is amazing, great at sunset. Close to everything in Kuta. Highly recommended
Comment from Hotel Management
Dec 2, 2015 by wahyu, Hotel Management
Dear Hayden, I would like to thank you for your feedback on Expedia. I am happy to read that you enjoyed comfortable stay with us and very much appreciate for complimenting our cleanliness, friendliness and the roof top pool. looking forward to welcome you back for another great experience. Sincerely Wahyu Gunadi Executive Assistant Manager
3 out of 5
by A verified traveler

not overly impressed

Posted Nov 24, 2015
Not really impressed, a little quality maintenance would go a long way for this hotel. Once arriving the toilet seat was off its fixings luckly I am a plumber so a quick fix nothing that the staff or maintenance person could not have done. Mould in the bathroom/through out the shower. Lifts constantly not working. Hallways smell really bad, as I said I am a plumber and can handle some really bad smells but this was not nice for a hotel hallway. Good location. Great staff if not the nicest staff you could ask for.
Comment from Hotel Management
Nov 27, 2015 by Wahyu , Hotel Management
Dear Anonymous We thank you for taking your time to review us on Expedia.com. I am sorry that your experience did not fully meet your expectations, allow me to express my sincerest apologies. We have noted your comments concerning maintenance issues and have followed up with related department to resolve it. Nevertheless we thank you to value our location and the staff. Thank you again for choosing The Kuta Beach Heritage and I hope to get a chance to welcome you back in the near future. Sincerely Wahyu Gunadi Executive Assistant Manager