Couples treatment rooms, sauna, steam room, body treatments

Reviews of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

5 out of 5
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Kawasan Pariwisata Lot N2, Nusa Dua, Bali

Reviews

9.4

Exceptional

Rating 10 - Excellent. 694 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 36 out of 1004 reviews" "
Rating 4 - Poor. 17 out of 1004 reviews" "
Rating 2 - Terrible. 5 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was always polite and help. Beautiful area
Stayed 2 nights in Mar 2024

10/10 Excellent

Eve

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great servics Great Food
Stayed 5 nights in Feb 2024

10/10 Excellent

Milad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, beautiful design, brand new rooms, too many fantastic fresh and salt water pools and lagoons. Many options for dining and drinks. Staff were fantastic and so nice. The area and the fact that both sides of the resort are two other beautiful resorts, makes it great to walk around and additional dining and drinking options. We stayed at a lagoon view room in 2nd floor and it was fantastic with a great view, quiet environment and very much private. The additional programs like the Balinese dance and fire show complemented our stay in last night.
Stayed 5 nights in Dec 2023

10/10 Excellent

Bernard James

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Kayleigh, Pontyclun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, super clean and the staff are friendly and helpful. The number of pool areas is a great advantage and the salt water lagoon is a little haven of tranquility! Breakfast buffet options are great and the quality of the food was excellent. Our only flaw was that people would go to the main pool early morning to put towels on beds and then not appear to use them until the early afternoon. The hotel policy states that if it’s not used within an hour then towels will be removed - this really was not followed.
Stayed 7 nights in Dec 2023
Response from Lucia on Jan 9, 2024
Dear Kayleigh,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the beauty of our hotel, cleanliness, and the friendly and helpful nature of our staff. It's fantastic that you appreciated the multiple pool areas and found the saltwater lagoon to be a tranquil haven.We appreciate your feedback about the issue with the pool towels and apologize for any inconvenience. We take your comments seriously and will address this matter with our team to ensure that our policies are consistently enforced. Your input is valuable to us, and we hope to welcome you back for another memorable stay in the future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Shabana

Stayed 10 nights in Dec 2023

10/10 Excellent

Adnan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and Staff was very helpful. It’s a very private resort not too many guest to bother you.. Highly recommend.
Stayed 2 nights in Dec 2023
Response from Lucia on Jan 9, 2024
Dear Adnan,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our staff and found our resort to be a private and enjoyable retreat. We appreciate your recommendation and look forward to welcoming you back in the future! Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Shanti

Stayed 3 nights in Dec 2023

10/10 Excellent

Oscar Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are friendly and dedicated to their job
Stayed 3 nights in Dec 2023
Response from Lucia on Jan 9, 2024
Dear Oscar,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our associates. We look forward to your return visit.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I bought the vacation in this hotel for my mom and she was amazed by the hotel and its territory, said it is indeed luxury. She honored specifically Daria, the hotel staff, who was super helpful and welcoming. The only thing is the ocean low tide is very far, literally makes it impossible to swim during the day, but well, there are several pools in the hotel, and it's mostly on that coast, not only there, and it's fine in the morning and evening.
Stayed 11 nights in Oct 2023
Response from Lucia on Nov 5, 2023
Dear Iuliia,Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!Thank you for taking the time to scoring us and for share your wonderful experience with us. We are thrilled to know that your recent stay was enjoyable and glad to know that your mom was amazed with our resort as well as the exceptional service delivered by Daria. It brings us immense joy that we were successful made your recent stay marvelous one. Certainly, we look forward to welcoming you back to create another remarkable experience with us.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Lucia on Oct 29, 2023
Dear Victoria,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

4/10 Poor

Hiu Suen

Stayed 2 nights in Oct 2023
Response from Lucia on Nov 19, 2023
Dear Hiu Suen,Warmest greetings from The Laguna resort & Spa, Nusa Dua, Bali!Thank you for taking the time to scoring us and having chosen our resort as your preference stay. It was a true delight to have you as our guest on our Paradise Island, Bali!Your valuable feedback is of immense importance to us, and we sincerely appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing to stay at The Laguna Resort & Spa, we eagerly look forward to welcoming you back in the future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Kirra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The staff were extremely friendly and helpful. The resort felt very safe.
Stayed 2 nights in Oct 2023
Response from Lucia on Oct 29, 2023
Dear Kirra,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and area is absolutely beautiful. As close to paradise as I can imagine. We only stayed for two nights but if we ever come back to Bali we will be staying here the whole time.
Stayed 2 nights in Oct 2023
Response from Lucia on Oct 14, 2023
Dear Simon,Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!Thank you for taking your precious time to scoring us and giving us kind feedback. We are delighted to know that your recent stay with us was nothing short of wonderful and glad to know that you enjoyed every aspect of your experience in our resort.Thank you for staying with us, certainly we look forward to welcoming you back in the nearest future to create another memorable experience.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Vivienne Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Lucia on Oct 14, 2023
Dear Vivienne Anne,Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!Thank you for taking your precious time to scoring us and having chosen our resort as your preference stay. We are thrilled to know that your recent stay with us was nothing short of wonderful and that you enjoyed every aspect of your experience in our resort.Thank you for staying with us and certainly we look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent servuce and staff ! Great breakfast and clean room.
Stayed 2 nights in Oct 2023
Response from Lucia on Oct 10, 2023
Dear Sue,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for staying at The Laguna and glad that your recent stay was an enjoyable one.Look forward to your return visit.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Barry, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff, especially at breakfast, pool staff, reception, tour bookings. We had a fabulous holiday.
Stayed 9 nights in Aug 2023
Response from Lucia on Oct 2, 2023
Dear Barry,Warmest greetings from The Laguna resort & Spa, Nusa Dua Bali!Thank you for being chosen to experience The Laguna. It is a great pleasure to learn that you have had a fabulous holiday with us.Look forward to your return visit.Kind regards,Lucia Liugeneral Manager

10/10 Excellent

ramesh

Stayed 3 nights in Sep 2023
Response from Lucia on Oct 10, 2023
Dear Ramesh,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for being chosen The Laguna as your preference resort to stay while in Nusa Dua. It is a great pleasure to learn that you have had an enjoyable vacation at The Laguna.Look forward to your return visit.Kind regards,Lucia LiuGeneral Manager

6/10 Okay

Alan, Staten Island

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort mostly focused on big events and not their regular guests. Every day they would have weddings or something else and they would be yelling until 10pm or later. No activities for the guests at all. Also breakfast is the same every single day. Besides that everything was good.
Stayed 9 nights in Sep 2023
Response from Lucia on Sep 24, 2023
Dear Alan,Warmest greetings from The Laguna Resort 7 Spa, Nusa Dua, Bali!Thank you for taking your precious time to share your experience with us, it's true delighted that we were able to host you at our Paradise Island, Bali!We are glad to know that your recent stay with us was nothing short of wonderful and that you enjoyed every aspect of your experience in our resort. We genuinely appreciate your insights, and we apologize for any inconvenience encountered regarding the event activities in our resort.By sharing your feedback with us, you have helped us stay in touch with the needs of our guests and allowed us to have the opportunity to look into the areas where we have not delivered the standards we always strive to maintain. We really value your feedback, identified the areas for improvement.We certainly look forward to welcoming you back to create more memories with us.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful. Very well kept, friendly staff and convenient location. Walking distance to the mall and waters blow. The food at the hotel was great. The only comment I would make is that when booking online and paying extra to include breakfast and dinner I thought everything was included. At the hotel I was informed that drinks was not included with dinner and had to pay that separately. It would be ideal to make that a little clearer when booking. Other than that our stay was exceptional and highly recommend.
Stayed 5 nights in Sep 2023
Response from Lucia on Sep 23, 2023
Dear Ruth,Warmest greetings from The Laguna resort & Spa, Nusa Dua Bali!Thank you for being chosen to stay with us.Look forward to your return visit to create better holiday experience with us.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Decor, Well Maintained with Great Service
This resort was recently refurbished. The landscaping and grounds are amazingly well kept. There are so many spots you can just hideaway and relax with pools everywhere. There didn't seem to be a lot children staying so it was generally tranquil and peaceful. The breakfast was great along with other meal services. The gym was modern and extremely well maintained. I have stayed at many places in Nusa Dua before. The Laguna will be where I book next time if the rates are reasonable.
Stayed 7 nights in Sep 2023
Response from Lucia on Oct 29, 2023
Dear Greg,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!We would like to thank you for taking your precious time to highly scoring us. We are happy to learn that you had a pleasant stay and that we contributed to making your experience at The Laguna a delightful and exciting one.Your high scoring and feedback are greatly appreciated by our team as I believe they would feel more valued and motivated after reading your feedback. Please do know that your feedback is important for us and we are always looking to serve our guests better and continuing to improve our service.Once again, thank you for staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back in the nearest future. Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

gregory

Stayed 5 nights in Sep 2023
Response from Lucia on Sep 19, 2023
Dear Gregory,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Allow me to thank you for having chosen our resort as preference stay during recent vacation in Bali, it is a true honor that we were able to host you at our Paradise Island, Bali!Your highly rating are greatly appreciated.We eagerly look forward to welcoming you back in the nearest future. Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Gary Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Very quiet and peaceful location
Stayed 3 nights in Sep 2023
Response from Lucia on Sep 12, 2023
Dear Gary,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for staying with us and for sharing your experience with us. It is a great pleasure to learn that your stay was an enjoyable one.Look forward to your return visit.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Sep 2023
Response from Lucia on Sep 9, 2023
Dear Charles,Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!We are thrilled to learn that you had a wonderful stay with us and that you enjoyed every aspect of your experience in our resort.Certainly, look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

bachir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendly staff, the large open gardens, the many pools to swim in and the access to the beach. Our room had beautiful interior and they cleaned our rooms twice every day with free complimentary water. All you needed to do was ask! Our first point of contact was Maha and he made sure to say good bye to us also! He was very sweet and made sure we had what we wanted. This was a great vacation with my sister and is perfect for families, couples or singles also. The beach is on the doorstep of the hotel and it’s many restaurants/bars so you could easily explore the entire coast if you wanted to. We are really sad we had to leave. Thank you for having us.
Stayed 4 nights in Sep 2023
Response from Lucia on Sep 9, 2023
Dear Bachir,Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!We are delighted to hear that you had a wonderful stay with us and that you enjoyed the facilities, amenities, and most importantly, the exceptional service delivered by our team including Maha are exceeded your expectations. It's bringing us immense joy to know that you and your sister enjoyed every aspect of your experience in our resort.Certainly, we look forward to welcoming you back in the nearest future to create more memories with us.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Nigel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil with beautiful gardens pools a plenty Great family holiday and wedding
Response from Lucia on Sep 1, 2023
Dear Nigel,Warmest greetings from the Laguna Resort & Spa, Nusa Dua, Bali!Thank you for your kind feedback, we're delighted to know that you enjoyed our serene atmosphere, lovely gardens, pool and we are immense joy to know that you had a fantastic family holiday and wedding with us. Certainly, we look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laguna is an excellent resort - wonderful service and staff, 5-star setup, restaurants and right on the beach. could not recommend more highly, we will be back next year.
Stayed 5 nights in Aug 2023
Response from Lucia on Sep 1, 2023
Dear Matt,Warmest greetings from the Laguna Resort & Spa, Nusa Dua, Bali!We're thrilled to learn that your stay with us was nothing short of wonderful, and that you had an enjoyable experience throughout the resort. Certainly, we look forward to welcoming you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous relaxed stay at The Laguna. The pool area was fabulous - never too busy and always a lounger available. The beach was also lovely and we enjoyed using the hotel bikes for a trip along the beach to look at other hotels in Nusa Dua. We tried all of the restaurants. Breakfast had plenty of variety as did the buffet dinner. The beach side restaurant had great service and a nice menu. Our favourite was probably Kul kul which had a lovely vibe for lunch and a relaxed dinner. Rooms were a nice size, with a great shower. Plenty of fresh drinking water was provided. The resort is lovely and polished, however it doesn't feel like the real 'Bali'. If you come here, make sure you go and explore other areas to experience more of the culture and vibe in different parts of the island.
Stayed 5 nights in Aug 2023
Response from Lucia on Aug 30, 2023
Dear Heidi,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!First of all, thank you for being a Marriott Bonvoy loyal costumer. It is a great pleasure to learn that your stay was an enjoyable and memorable one.Look forward to seeing you back in the near future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Lai Shan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is excellent
Stayed 4 nights in Aug 2023
Response from Lai Shan on Aug 28, 2023
Dear, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! It is a pleasure to learn that you have had a wonderful stay with us. Certainly, look forward to welcoming you back in the nearest future. Kind regards, Lucia Liu General Manager

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the initial meet and greet through to the accommodation facilities and amenities along with the staff and their attentiveness, we would highly recommend the Laguna
Stayed 3 nights in Aug 2023
Response from Lucia on Aug 28, 2023
Dear Adam, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! It is a pleasure to learn that you have had a wonderful stay with us. Certainly, look forward to welcoming you back in the nearest future. Kind regards, Lucia Liu General Manager

10/10 Excellent

Farid

Stayed 5 nights in Aug 2023
Response from Lucia on Sep 19, 2023
Dear Farid,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Allow me to thank you for having chosen our resort as preference stay during recent vacation in Bali, it is a true honor that we were able to host you at our Paradise Island, Bali!Your highly rating are greatly appreciated.We eagerly look forward to welcoming you back in the nearest future. Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Geraldine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Lucia on Aug 28, 2023
Dear Geraldine,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! It is a pleasure to learn that you have had a wonderful stay with us. Your value feedback has been noted for an improvement. Certainly, look forward to welcoming you back in the nearest future. Kind regards, Lucia Liu General Manager

10/10 Excellent

Haya, Doral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for our honeymoon and it was incredible! Gorgeous property! Breakfast and staff is spectacular, the rooms are clean and newly refurbished. It has private access to the beach, and is enormous. Pricier than the other hotels but definitely worth it. Very family oriented as well so definitely something to consider if you’re looking for a romantic getaway or something with the family.
Stayed 4 nights in Aug 2023
Response from Nizel on Aug 20, 2023
Dear Haya,Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!We are overjoyed to learn that your stay with us was nothing short of wonderful, and that we played a part in making your honeymoon trip pleasant and truly memorable. We are thrilled to learn that you were impressed with our facilities, cleanliness, food and beverage offerings, and, most importantly, the exceptional service provided by our team. Your acknowledgment of these aspects of your stay brings us immense joy and motivates us to continue providing the best possible experience for all our guests.The pleasure of having you as our loyal guest was all ours, and we look forward to welcoming you back for another enriching stay with us this year.Kind regards,Nizelania TariniDirector of Rooms

10/10 Excellent

Elaine Caroline, Bayswater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent location, excellent food & drinks. Fabulous
Stayed 4 nights in Aug 2023
Response from Lucia on Aug 14, 2023
Dear Elaine,Greetings from The Laguna resort & Spa, Nusa Dua Bali!Thank you for staying with us. It is a pleasure to learn that you have a wonderful stay with us.Look forward to welcoming you back in the near futureKind regards,Lucia LiuGeneral Manager

10/10 Excellent

Michele

Traveled with partner
Liked: Amenities, property conditions & facilities
Liked it all Less children great
Stayed 8 nights in Jul 2023
Response from Lucia on Aug 6, 2023
Dear Michele,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for having chosen our resort as preference stay during your recent Bali vacation, it is a true delight that we were able to host you at our Paradise Island, Bali!We are truly glad to hear that your stay in The Laguna was wonderful, and that your experience in the resort is enjoyable. Thank you for your recent stay with us and for sharing your rating which been well noted for our improvement. It is an honor for us to have you at our resort.Certainly, look forward to welcoming you back to create more enriching stay with us.Kind regards,Lucia LiuGeneral Manager

8/10 Good

rana

Liked: Cleanliness, staff & service, property conditions & facilities
مكان جميل ونظيف
Stayed 2 nights in Jun 2023
Response from Lucia on Jul 30, 2023
Dear Rana,Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!Allow me to express my heartfelt gratitude for choosing our resort as your preferred stay during your recent Bali vacation. It was a true delight to have you as our guest on our Paradise Island, Bali!Your valuable feedback is of immense importance to us, and we sincerely appreciate you taking the time to share your thoughts with us..Once again, thank you for choosing to stay at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. We are genuinely grateful for your patronage, and we eagerly look forward to the privilege of welcoming you back to create even more cherished memories with us.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Lucia on Jul 31, 2023
Dear Christopher,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for staying with us and for highly rating us.Look forward to your return stay.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Davorin

Stayed 2 nights in Jul 2023
Response from Lucia on Jul 24, 2023
Dear Davorin,Greetings from The Laguna Resort & Spa, Nusa Dua Thank you for staying with us and highly rating us. It is a great pleasure to learn that your stay was an enriching one.Thank you and best regards,Lucia LiuGeneral Manager

10/10 Excellent

Gargi

Traveled with family and small children
Amazing property and staff! Will come back again for sure.
Stayed 5 nights in Jul 2023
Response from Lucia on Jul 23, 2023
Dear Gargi,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for staying with us and we are glad to hear that you had a wonderful holiday experience with us.Look forward to seeing you back in the near future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Hilmi

Stayed 6 nights in Jul 2023
Response from Lucia on Aug 14, 2023
Dear Hilmi,Greetings from The Laguna resort & Spa, Nusa Dua Bali!Thank you for staying with us. It is a pleasure to learn that you have a wonderful stay with us.Look forward to welcoming you back in the near futureKind regards,Lucia LiuGeneral Manager

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Having stayed at the Laguna a previous 4 times we love coming back. As well as top class facility's it's the staff which really draw us back. Is like coming home to the warmest of welcomes from those we know and those we don't. Can't really explain in a few words how much we love our stay's and wouldn't hesitate.in recommending the Laguna to others that are looking for a top class facility to stay Thank you all so much for once again making our holiday memorable
Stayed 9 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear Robin,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
All the context was very good and all the staff was exeptional!! Ms Yusi from the restaurant Kul Lul and Mr Mahadi from the security were 2 person which i will never forget for their Kindness and big heart!!! A big thank you ❤️
Stayed 5 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear Christian,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was beyond my expectations. I have stayed many hotels and resorts around the world, and this is one of the best. Also, location, staff, rooms and the ambiance of whole resort was beyond my expectations. Only negative was new restaurant which is extremely expensive even comparing with good restaurants in Melbourne!!!
Stayed 3 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear Indra,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Not bad, but not spectacular
Not a bad generic resort. But expected it to be better for the price.
Stayed 3 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear guest,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for chosen to stay at our resort. We certainly hope you will have a better holiday experience on your next stay with us.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. I would stay here again. Drinks are super pricy. Overall it’s an amazing resort and we loved our room with access to the lagoon.
Stayed 6 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear Jordan,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Daniel, Wimbledon

Stayed 6 nights in Jun 2023
Response from Lucia on Jul 23, 2023
Dear Daniel,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for staying with us and we are glad to hear that you had a wonderful holiday experience with us.Look forward to seeing you back in the near future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

triono juliarso

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel need to update their villa and suites pictures, the real suites and villas look much better than the pictures..
Stayed 2 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear Triono,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

8/10 Good

keiko

Traveled with family
Liked: Property conditions & facilities
Breakfast is food & staff very good staff is excellent Front & spa staff service is very poor
Stayed 4 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear Keiko,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Hosanna

Stayed 3 nights in Jun 2023
Response from Lucia on Jul 6, 2023
Dear Hosanna,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager

10/10 Excellent

Maureen

Stayed 10 nights in May 2023
Response from Lucia on Jul 6, 2023
Dear Maureen,Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.We are thrilled to know you have had a wonderful stay and that our service and facilities have meet up to your expectations in making your stay at The Laguna Resort & Spa enjoyable.Once again, we hope to welcome you back in the nearest future.Kind regards,Lucia LiuGeneral Manager