Posted Dec 13, 2016
I stayed in the duplex room for 3 nights with my three teenagers.
-The check-in and check-out process was fast.
-The room area was tight for comfort. There was not much floor space once I opened up my 2 large suitcases.
-The mattress was very comfortable for my back. I loved it.
-There were many tv channels of different languages to choose from.
-My children enjoyed swimming in the pools. They spent some time swimming and playing together in the pool.
-There were some selection at breakfast but nothing outstanding. The salad section was open and attracted many flies to it.
-The design of the bathroom was alright. However, there was a bad smell coming from the grate in the shower area.
-Black mouldy grout lines in between the tiles in shower area and at vanity were noticeable.
-I found a dried cockroach on one of the seats at the balcony area.
-My three children found the staircase to the loft too narrow and the steps were small and shaky.
The lighting was insufficient for reading.
-The staff tried their best to please. They brought a standing lamp to my room after I told them that there was no sufficient light for reading. However, again it was yellow light bulb and there was no extra electric socket to connect the plug to. I specifically asked the cleaner to clean the toilet tiles and he did it twice. However, the grout was stubborn and could not be well cleaned off.
Overall, I think that the hotel room is in need of a rigorous cleaning maintenance.