We were supposed to have NYE dinner party inviting friends over to the villa. Then there was this foreigner claims to be the owner reps. He forbid our friends from coming to the villa. He said max. 25 ppl including guests and by 10pm our friends must be out frm the villa. He was waiting by the main entrance and sent the security at 10pm to chase our guest out. Firstly, on the villa website it clearly states it caters for private party. Secondly, we booked through hotels.com not the owner whom rudely awaited outside the villa ordering the security to count the number of guests coming and told the housekeeping not to clean the dishes after the party.
It's dissappointing and such a humiliation to my family having our guests chased away.
Comment from Hotel Management
May 16, 2015 by Rick, Hotel Management
Thank you for taking the time to share your experience.
We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations.
In fact, we can't allow any party with visitors in our villa.
We regret that you experienced such service.
Again, please accept our apologies.