Satisfactory but not worth the price ticket
Posted Mar 8, 2017
The staff at this hotel and the location make your stay pleasant. The facilities are not worth the price you pay however. Dining options are very limited within the hotel with just one restaurant which is the same one used for breakfast. Breakfast options are fairly limited and a bit bland, more attention needs to be paid to keep food such as fruit and yoghurt options sitting on ice as it was all very warm and mushy.
Infinity pool has a lovely view of the ocean but is quite a small space for the number of guests catered for and requires some maintenance with lifting decking, mould in pool tiles and unkempt gardens. The hotel does have 2 other pool options which are both quite small, one of which has only 6 pool lounges within 3 small cabanas.
Our room in the garden wing was across the road from the main hotel area which in itself was not an issue and was expected, a security guard is stationed 24 hours to help stop traffic and a buggy is offered if you don't wish to walk, such a short walk we did not find the buggy was ever necessary.
Our twin room was clean with a walk in shower and a big bathtub, air conditioning in the room was freezing cold and although raising the temperature on the control panel up to 26 degrees, could never get above 19 degrees. We ended up switching the air conditioning off altogether at times as it was just too cold. Sound proofing between rooms is virtually non-existent and very loud.
Comment from Hotel Management
Mar 15, 2017 by The Seminyak Management Team, Hotel Management
Warmest Greeting from The Seminyak Beach Resort and Spa
First of all , we would like to thank you for your recent stay with us
Thank you for your compliment for our staff and the location of our resort.
Our regret to know that your experience on our dinning especially our breakfast option and presentation did not meet to your expectation. We had shared this to related department to take a look and improve for the matter mention.
Highly appreciation for your constructive feedback for our hotel area , this will be a great encouragement for us to always give the best experience stay for our guest.
Once again thank you for your constructive feedback and looking forward to welcoming you back to our resort.
The Seminyak Management Team