Dated hotel in need of some desperate attention
Posted Oct 22, 2016
When we first arrived, we were very pleased to be greeted by friendly staff with a complementary drink, we enjoyed the pool and the comfortable air conditioned rooms, but soon after, the cracks began to show.
It's obvious that the facilities are in need of a bit of TLC. It seems that this once 5 star resort is on a slippery slope down to 3, soon to be 2.
The shower heads were blocked and sprayed high pressure jets that hurt, the wiring in the rooms fizzled and power points pulled out of the wall exposing live wires. Light switches were mysteriously wired to the fridge power and one main light, couldn't even be turned off at night!
There were missing or cracked tiles in the pool areas, with many lights not working. There are numerous spa jets attached to the main pool, but only one works.
We found we were grounded to the resort being so far from many of the popular bali attractions, requiring a driver each day to go out and explore, which can be expensive, but so can staying at the resort for breakfast, lunch and dinner.
I booked a massage in the resort spa, and was charged a huge rate which was five times the price of one two doors down.
Overall we were pleased with the experience, but just felt a little let down with the culmination of all the little things