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Reviews of The Wangsa Benoa

4.5 out of 5
The Wangsa Benoa
Jl. Pratama no. 61B, Nusa Dua, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 187 reviews" "
Rating 8 - Good. 79 out of 187 reviews" "
Rating 6 - Okay. 42 out of 187 reviews" "
Rating 4 - Poor. 10 out of 187 reviews" "
Rating 2 - Terrible. 12 out of 187 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Deb, South Australia country

Traveled with group
Liked: Amenities
I like everything about the property, staff, pool and room. Stayed 11 nights and enjoyed everything
Stayed 11 nights in Feb 2020

4/10 Poor

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very poor condition
Such a shame as it could be a lovely place, however it is very very dirty! There is black mould all over the shower area and in the kitchen cupboards, so bad if you open them the smell fills the room bad. There is damp on the walls. The balcony is covered in weeds, dirty old cigarette ends and dirty pebbles. There are stains on the sofas. The air con is very noisy and does what it wants. The toilet has leaked, it kept filling and not stopping. We had to wait over an hour for maintenance man to come, the leak stopped but the noise of it constantly filling still going on. The pool area was always covered in rubbish and the side of the pool damaged and dangerous. The sun beds are all damaged and falling to bits. Also a broken pool step which could seriously hurt someone. Breakfast poor, delivered cold and hard bacon etc. Would not recommend
Shower floor dirty
Mould in shower
Mould in walls
Black mould in kitchen cupboard covered by a towel!
Stayed 3 nights in Jan 2020

2/10 Terrible

Réka

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service no cups tea coffee in room shower drain blocked no room service generally unclean you have to carry your own bags down a lane from reception
Stayed 7 nights in Aug 2019
Response from Ranny on Sep 12, 2019
Warmest Greeting from The Wangsa Hotel & Villas, We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. Thank you for staying with us Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
STAY AWAY from this place. The resort is absolutely disgusting, nothing like a photographs on the website. It is very old, extremely outdated and very, very dirty. The water in the swimming pool was so green and unclear that I could not see through more than 15-20 cm deep. My room didn't have hot water, the safe wasn't there, the bedsheets were dirty and covered in yellow stains. I almost felted that I would catch some kind of disease by touching anything in this room. This resort is definitely not a four stars, not three stars, not even two stars. I'm very disappointed with the whole experience.
Stayed 3 nights in May 2019
Response from Ranny on May 29, 2019
Dear Guest, Warmest Greetings from The Wangsa Hotel and Villas! On behalf of the whole staff of The Wangsa Hotel and Villas, we would like to take a moment to thank you for your recent visit to The Wangsa Hotel and Villas. We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. Best Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the environment and the pool was awesome and came for the best price compared with the other properties
Stayed 5 nights in Mar 2019
Response from Ranny on May 7, 2019
Thank you for stay with us and your lovely review. We look forward to welcome you again soon.

10/10 Excellent

KRISHNA VENI, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy we choose this hotel
Stayed 6 nights in Feb 2019
Response from Ranny on Feb 13, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious. Staff was very helpful and friendly.
Stayed 3 nights in Nov 2018
Response from Ranny on Jan 8, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeong A

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect location with nice pool.
I stayed 2 nights with my sister. Good size of room and nice pool area. We enjoyed food from room service. Tasty food with cheap price. Breakfast will deliver to room every morning. Very convenience location with spa and restaurants near by.
Stayed 2 nights in Oct 2018

10/10 Excellent

Quincy, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice size rooms... It could’ve had options of having 2 King beds in each room as it was my wife and my 2 daughters.
Stayed 1 night in Oct 2018

10/10 Excellent

Ally

Liked: Staff & service, property conditions & facilities, room comfort
Wow what a villa!
We stayed here for 2x nights here in Nusa Dua which we thought was a perfect amount of time shortly after arriving to Bali. The staff were so lovely picked us up from the airport which took about 40 minutes and the receptionist was so great. As for the villa it is totally worth paying that little bit more to stay in the villa. We had the 2x bedroom one which was WOW! We had never stayed somewhere so beautiful. With our own private pool and breakfast delivered daily. There was other rooms with a beautiful pool and outside area which we could use too but why come to Bali and not have a private villa! We will totally recommend this place to family and friends.
Stayed 2 nights in Sep 2018
Response from Ranny on Sep 26, 2018
Warm Greeting from The Wangsa Hotel & Villas, Thank you for your great feedback. We are glad that you enjoyed your stay We appreciate your feedback! Regards

8/10 Good

Namron, Canada.

Liked: Staff & service, property conditions & facilities, room comfort
Cleaning staff/maintenance need to learn how to get rid of black mold in bath area. Plumbing not “P” trapped or vented correctly resulting in stink at bathroom and kitchen sink. Otherwise a very pleasant stay. The problems are easily corrected without much trouble.
Stayed 13 nights in Aug 2018
Response from Ranny on Aug 29, 2018
we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Michael, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very spacious and friendly staffs
Stayed 5 nights in Jul 2018
Response from Ranny on Aug 29, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

For the price we paid it was OK !
Not much to talk about the place apart from the location. Its located on a busy street and has walk able access to all SPA and hotels . Hotel was standard BED and services were average.
Stayed 2 nights in Jun 2018
Response from Ranny on Aug 29, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

emma, Melbourne, Australia

Liked: Staff & service, property conditions & facilities, room comfort
A little bubble of relaxation
We are a family of 4, our two daughters are 3 and almost 2. The villa was comfortable and spacious allowing everyone to have their own space whilst also being together. The two bedroom villa worked well for us, the only down side was you had to walk outside to get back inside so if the girls needed something at night they were a little bit further away. We bought our baby monitor from home which worked so well. The staff are really accommodating and LOVE children. Room service was super cheap although not amazing. We often went out for lunch or dinner. There are loads of resorts across the road that have many restaurants to choose from. Overall this was a great, budget friendly villa and we would stay here again.
Stayed 5 nights in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Acceptable because the staff are nice.
The staff are trying their best which is compensating the old furnished hotel. There was a mental illness person following me for two days in front of the hotel. If you travel solo, you need to be careful and ask help from hotel if this also happens to you. They are lovely people to offer assistance like walking me to the shop back and forth.
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Bath rooms are dirty and old. Need maintenance
Stayed 3 nights in May 2018

8/10 Good

Alicja , Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and helpful staff
Good location, close to the beach and restaurants. Spacious room and bathroom. The most important - very friendly and helpful staff. Pure class! Well done!
Stayed 2 nights in Apr 2018
Response from Ranny on May 28, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kazi hafizur

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

8/10 Good

Steven

Disliked: Property conditions & facilities
Poorly maintenance spoils this hotel. Not 4 star.
Arrived at night to find that the lighting in the bathroom was out of action. This was fixed although then we discovered all water was turned off. Brown stains on the walls and ceiling. Hotel description of room contents don’t match up with reality, no kettle, bath robes, remote controls without batteries. Bathroom blind hanging in tatters. Brilliant pool, and good breakfast. Location is a little isolated unless you have transport. Nicer places in the area. We won’t be returning.
Stayed 3 nights in Mar 2018
Response from Ranny on Mar 20, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa 2 bedrooms.
Wonderful! Very nice! Very good garden, very good beach and beach sand, breakfast delivering to Villa! Staff etc all very good
Stayed 4 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Quaint little place, close to all necessities.
Good place for a quiet stay, nothing fancy. We had a good time.
Stayed 4 nights in Feb 2018
Response from Ranny on Feb 15, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kaji, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent pool facility
Excellent, highly recommended, good location xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Stayed 2 nights in Jan 2018

10/10 Excellent

danique, Radelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Paid under $50 a night & it was the best value for money The room was huge, the staff were lovely & the bathroom was so cool! Walk through waterfall shower, to a spa bath with a TV over it! the place has all the basics! It’s small hotel so not 24 hr room service! It’s very quiet, off the Main Street. No beach access but cross the road & go to one of the MUCH pricier places if u need that. The pool barely had anyone in it . All to ourselves :) The toilet does run , but just shut bathroom door. The balcony door seemed tricky but just needed to push the door a bit to get the bolt to line up! Cannot recommendation enough
Stayed 3 nights in Nov 2017

8/10 Good

aimee, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pretty location
We only stayed one night so wasn't able to use all the amenities but the room was lovely, unfortunately the shower didn't work or the tv in the bath. The pool was beautiful and very peaceful. The location was perfect and we found an amazing restaurant called the bumbu Bali down the road. The staff were friendly and the price for what you get was amazing!!!!! Wouldn't definitely recommend it!
Stayed 1 night in Oct 2017

8/10 Good

GK, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pool and spacious clean rooms
Lovely place tucked away from the main road. Beautiful pool area and clean spacious rooms. Still very close to the beach and shops. We had some troubles with the toilet flushing but the staff were very attentive and would fix it immediately. Would definitely recommend this accommodation to others!
Stayed 2 nights in Jun 2017
Response from Ranny on Aug 17, 2017
Thank you for your staying with The Wangsa Hotel & Villa Benoa. we are really sorry you were unhappy with the toilet. we will work hard to fix the issue you experienced. thanks for letting us know. Regards, Management

6/10 Okay

cp, WA

Disliked: Cleanliness, staff & service, property conditions & facilities
Could have so much potential
We had a great stay and had a very good laugh about the fact that on day one our room had no functioning shower head, the toilet wouldn't flush and knob broken off bath tub to empty it. Water was turned off on morning of day 2, very shabby in areas but good for price and what you expect in Bali. Some much needed TLC would turn this place into a beautiful stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Quiet hotel off the main road. Short walk to beach. We enjoyed our stay here it was very relaxing.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
quiet place, but needs some serious maintenance
Staff is great but english languages kill needs to be higher to understand better.

4/10 Poor

nina, canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
decent hotel ...
THE BIGGEST THING WE NOTICED was how the towels were stained... and they were all old .. like its been washed 10000 times and given to us ... and then overall it was ok as we did not stay at the hotel that much... but the staff could be improved as they did not speck much English making everything so much harder to request. the complementary breakfast was very basic and did not have much options for vegetarians. The rooms need to be renovated as things were falling apart and a bit rusty.

8/10 Good

Rambo, Russia

Liked: Cleanliness, property conditions & facilities
Nice hotel for the price
It was good. Did not have a kettle, sliding door did not lock properly. The pool was nice. It took a very very long time to check in. It looked like there was empty rooms there at the time. Lots of local kids using the pool. Maybe family of the workers? Friendly staff!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great
Very nice location...good food, very accomodating and friendly staff. Accessible and convenient.

6/10 Okay

Troy, Singapore

Liked: Staff & service
overall an okay place to stay
On our first night, my travel companions and I experience a power failure at approx just an hour later right after we checked in. We called the reception and they say we had to wait till the electician to arrive whom will only arrive the next morning. It's hot and there's no electricity. I had to request for a new room several times before they agreed, which I feel was terrible. But overall, the staff are very polite. The pool is great as well.

4/10 Poor

Les, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Not quite Fawlty Towers
Booked 2BR private villa for 8 nights paying around A$3000. Wasn't expecting 5-star luxury but there wasn't even a knife, fork, spoon, plate, glass or pan in our "self-contained" accommodation. The toilets dripped all night until we worked out you had to take the lid of the cistern and flick a lever to make it stop. The heavy glass doors between the bedrooms and the ensuite were impossible to open or close but we laughed at the huge cockroach in the dining room that came when called and followed me out of the room as I tapped my leg and said "here-boy, here-boy". The staff were friendly, smiling and nodding, but really didn't understand much English - even the manager. It's pretty obvious the owners aren't spending any money on maintenance, which is a shame because it has potential as a boutique hotel for those who don't like the mega-resort experience that is typical of Nusa Dua.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
It's awful

10/10 Excellent

Nuruljannah, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for couple getaway
Everything about the hotel was great except for the flow of water. The shower had so little water flowing that it took longer to take a shower.

6/10 Okay

Martian, Ballina Australia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Diving Team in toilet
What's more enchanting than experiencing the sounds of a diving team coming out of your hotel rooms toilet throughout the night after a 7 hr journey to your holiday destination.Just as you doze off imagine standing next to an effluent pond with an airhose forcing bubbles through the unspeakable filth these containers harbor. I took it as a welcome lullaby and gratefully informed the hotel staff on the next morning.I tried to enquire about which adventure holiday team is conducting dive master courses, but could not get a proper answer.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
UPDATE to my previous review
After a terrible beginning experience, we finally had a chance to meet with the hotel manager when he returned from Jakarta. He listened to all our concerns, was sincerely apologetic, and did all he could to rectify the situation. We were moved to an older villa for as long as possible before it was booked again so that we could have some privacy for swimming and sunning and he took time with the staff to ensure that the facilities worked properly before our relocation. After that, things went much better. He even offered to refund our entire stay and provide a free dinner but we felt that was unnecessary and appreciated all he did to make things better. He and the staff could not have been more kind so we wish them success and hope they will make the changes necessary for this facility to realize it's potential.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Conveniently located to restaurants
Enjoyed the beautiful pool and rate highly the service provided.

4/10 Poor

chips168, singapore

Disliked: Cleanliness, staff & service, room comfort
I will not Recommend
Overall very below satisfactory on a 2 bedroom villa for price paid for...sgd 260 per night. Please see Tripadvisor for details which I will post at a later date.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Horrid facilities and even worse service.
Where to even start? The nightmare began right after check in. While putting personal items away, the woodwork in the bathroom gave way slamming my leg through the slats leaving me unable to even walk for more than two days. Solution? Change rooms... first to another second floor room and when I mentioned I could not navigate stairs they conceded to let us have a first floor room. Not one word of condolence nor any from management. Leaky everything. Day four now and still no hot water at all despite calling evey day for it to be repaired. Yesterday our television went out entirely and was not back on till we moaned loud enough today and now does not work again and "manager is gone home." Manager was also not here at 10:00am nor any other time we asked. Internet is free.... when you can get on and then it comes and goes at lesat every five minutes. Maybe it has to do with the fact that Grab Taxi has it's headquarters in one of the rooms near the front and the numerous drivers are all up there using the bandwidth for the "Uber" service. Oh, not to mention that same drivers all sit at the pool area and leer and talk on their phones while we, the paying hotel guests, are just trying to relax and unwind in a non-office. Though we mentioned that I was uncomfortable with this spectator situation at the pool, nothing has been done yet so I haven't been back. I noticed one of the drivers actually walking along the path of the rooms (including ours) that face the pool just peering into

10/10 Excellent

clint, San diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the money
Great,modern hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms and good location
Nice hotel grounds and good price. I enjoyed the quiet and the lovely breakfast options.

10/10 Excellent

cherry, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern glassy villa quiet location
sleeping 'room' was separate to combined large dining/lounge kitchen. lovely large lap pool, gazebo, lawn area with recliners and separate outdoor undercover spa. large fridge, gas stove top however no pans, utensils, plates. room service breakfast (no restaurant attached to complex) - menu selection required night before, made it hard to guess what time you might wake up next morning! very central location opposite The Conrad, near the Holiday Inn and Ibis Styles, down quiet side lane off Pratama St. Plenty of massage, hair dressers, food shops, cafes/restaurants close by. laneway to beach across Pratama St to right of Conrad. pleasant friendly staff.

8/10 Good

Adam, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great staff
Have no complaint about this hotel. We were the only ones staying so was like our own little oasis. Staff were very helpful gave us a late check out free of charge. Room was beautiful and in a very quiet part of town

4/10 Poor

Diane, WA

Disliked: Cleanliness, property conditions & facilities
Ok, beach just across the road needs an upgrade!
When you book in just make sure you get what you asked for! This place has villas and private delux condo's, we booked the condo but on arrival was given a villa! I had to complain and show them my booking which took 2hrs for the managment to put it right! In it's day this place would of been of a high standard, but sadly it was not on my list as a 4.5 star as it was rated? I had to ask repeatedly for the cleaners to clean the condo. I found black mould in kitchen cupboards, due to seals on plumbing that needed replacing. The shower head squirted everywhere due to a good clean it was put right.The lounge was stained from an aircon that constantly dripped onto the seating leaving a large damp smelling water stain.Ants everywhere especially in the kitchen. Windows filthy, tv,dvd not working but got fixed after i complained! Spa jets not working, again fixed and worked for one day then stopped again! After more complaints most things repaired and put right. Breakfast was good had room service as no dinning area/ buffet as was shown on pictures we viewed. Choice of American,Continental and Balanese breakfast.Tea, coffee, creamer, sugar and water available per day. Had our own private pool, spa and garden area. A very large condo with two extra large bedrooms one up one down, two large bathrooms with shower and bath. Two seperate toilets. Large dinning and lounge room. Outside shower not working. Driveway to this place in poor condition, no reception area just a dirty gate house.

6/10 Okay

David, Australia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
This was a nice hotel but we didn't get the room we paid for which was a bit disappointing. Room service was excellent with the food but the cleaners could have done a better job when they cleaned the rooms. The hotel was in the process of having a pool bar made that will be cool when it is finished. Overall it was an ok hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
3Night stay at Wangsa Benoa
I have stayed at Wangsa Benoa for 3nights in total just last week, residing at a level 2 corner room. Here are some of my thoughts during my stay:- 1) Hotel Service: Hotel service was generally passable, however, complimentary breakfast was always late by half an hour or more. 2) Hotel condition: Hotel room is generally quite spacious and had exceeded my initial expectations. However, out of the 3-night stay, water supply for the entire hotel and villa has stopped for approx. 1 night, which in my opinion, is not acceptable. That being said, the hotel room is fully equipped with amenities such as TV, hairdryer, bathtub etc (if functional). 3) Room cleanliness: Generally, the room is quite clean, and I am quite satisfied with the overall cleanliness of the room 4) Room comfort: Overall, the room is quite comfortable. The only downside to this is the bathroom, whereby the glass window of the bathroom is covered by blinds. However, the blind did not fully cover a portion of the side glass window, i.e. anyone walking past from distance could look into the bathroom, which is undesirable. 5) Neighbourhood: Convenience stores are situated not far away from the hotel. To get to more popular restaurants and eating places, taxis or drivers are recommended.