Ratings based on 562 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

BEST HOTEL ON THE BEACH

Posted Mar 6, 2017 on Wotif
Pros: The friendly staff, and the hotel facilities
Cons: Maybe consider getting new beddings. Some of the beddings had stains on them, which I don't believe is appropriate for a 5 star hotel
Location: Location was great. Away from the hussle and bustle of Kuta. We enjoyed the quietness. Bali collection was good
what a great experience! This was our first trip to Bali and we thoroughly enjoyed our stay at the Westin. The staff are so friendly and helpful. Ayu the Manager was really great and then there were the 2 gentlemen in the pool bar area that were fantastic. Our first night, I was a bit disappointed with the quality of sheets on the bed. For a 5 star hotel, there shouldn't be any stained bedding being used. And I found that to be the only down side. But overall, we enjoyed out stay and the atmosphere. The spa was so fantastic that we booked 2 consecutive nights. Overall, it was a great experience at the Westin Hotel. Highly recommend this place
Comment from Hotel Management
Mar 10, 2017 by Bipan kapur, Hotel Management
Dear Judith, There is nothing more than satisfying than to hear that both of you had a wonderful stay experience. We are glad to know that our service and renewal facilities met your expectation. I will share your kind words to the entire team especially to Ayu as she will be happy to hear that they have enhanced your stay. I have met with the team to ensure that the problem is fixed and will not be happening in the future as we strive to bring better value to our guest. Once again, thank you and we hope to welcome you back for another memorable stay when your travels bring you back to Bali. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Lovely Hotel and Staff

Posted Mar 4, 2017
Pros: The friendly atmosphere where staff couldn't do enough for you,Hotel shuttle took you into Kuta and across the road to Bali collection.
Location: Nusa Dua is a really nice resort very close to shopping centre within walking distance although there is a shuttle that goes there on a regular basis.
Had 7 days at the Westin hotel was fantastic and the staff couldn't do enough. Ate in a couple of the restaurants which was nice,room always cleaned to highest standard, was invited to a meet and greet also afternoon tea.Fridge broke down was replaced within minutes and was also given late check out so could stay in our room till our car arrived to the airport at 5.30 pm. All in all a fantastic stay we will be back.
Comment from Hotel Management
Mar 9, 2017 by Bipan Kapur, Hotel Management
Dear Tonia, It is a pleasure to read your review and to know that we were able to deliver excellent service during your stay with us. We sincerely hope to welcoming you back in the near future for another relaxing holiday in Bali. Bipan Kapur Managing Director
4 out of 5
by A verified traveler

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
Dear Anonymous, Thank you for staying with us. We really appreciate your feedback. Bipan Kapur Managing Director
5 out of 5
by Carolyne

Fantastic location to relax - Westin Nusa Dua

Posted Feb 26, 2017 on Hotels
Sensational location. Well maintained facility with excellent services. The staff were fantastic, very accommodating and welcoming. Highly recommend a visit to the Westin Heavenly Spa, simply the best I've visited.
Comment from Hotel Management
Mar 1, 2017
Dear Carolyne, We are happy to know that we were able to meet your expectations during your stay with us with excellent service from our associates and renewing facilities. We hope to have the opportunity to welcoming you back again on your future visit to Bali for another renewal experience. Bipan Kapur Managing Director
5 out of 5
by Markus

Wonderful service

Posted Feb 26, 2017 on Hotels
We had a wonderful stay with all the necessary comfort and service
Comment from Hotel Management
Mar 1, 2017
Dear Markus, There is nothing more satisfying than be able to take care of you during your stay at our resort. We certainly look forward to welcoming you back for another memorable experience at our resort. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Celebrating My Wife's 50th :-)

Posted Feb 25, 2017
Pros: Safe, quiet, peaceful, happy environment, food is good and staff are kind and good. Wifi is fast. Beautiful and clean room.
We had a beautiful experience in our 3N getaway in Westin, Bali. Thanks to a very accommodating staff. Our stay was pleasant and we would like to return with our children.
Comment from Hotel Management
Mar 1, 2017 by Bipan Kapur, Hotel Management
Dear Butch/Manju, It gives us a pleasure to know that the entire team were taking care of you and your wife while you were staying with us. We also happy to know that our culinary offers and as well as the renewing facilities were able to meet your expectations. We certainly look forward to welcoming you back in the near future should your travel bring you back to Bali. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Right on the beach

Posted Feb 15, 2017
Everything about this place is amazing. The security is tight, the staff are great, it is beautiful.
Comment from Hotel Management
Feb 18, 2017 by Bipan Kapur, Hotel Management
Dear J, There is nothing more satisfying than be able to take care of you and your family well with attentiveness from our associates. We look forward to welcoming you back for another renewal experience. Bipan Kapur Managing Director
5 out of 5
by Alan

Keep up the good work Westin Nusa Dua

Posted Feb 15, 2017 on Hotels
Hotel was clean, staff were very friendly, superb location next to a beautiful beach and away from the seediness of Kuta. Perfect holiday stay at a great hotel resort. Definitely go back!
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Dear Alan, It gives us pleasure to know that you were giving us an opportunity to spent your holiday at our resort by enjoying the renewing facilities and as well as our beachside. Thank you for your recommendation and we certainly look forward to welcoming you back for another renewal experience. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in convenient location

Posted Feb 5, 2017
Cons: The overall maintenance needs to be improved. We stayed 4 nights but one tap in the wash basin was non functional right through.
Our experience was overall very good. Staff was very friendly and breakfast was very good We found the room service menu fairly limited in choice and slightly overpriced. We were also very surprised that neither the hotel nor the staff dissuaded guests from taking all types of food including pancakes and croissants from the breakfast buffet to "feed" the fish in the pond. This is clearly detrimental to the fish and also against all environmental norms
Comment from Hotel Management
Feb 9, 2017 by Bipan Kapur, Hotel Management
Dear Anonymous, Thank you for sharing your kind words on Expedia. We are pleased to know that you had memorable experience during your stay at our resort. Please know that your feedback will be viewed at to better enhance guest experience. In the meantime, we hope you enjoy your future trips to Bali and we look forward to welcoming you in the future. Bipan Kapur Managing Director
5 out of 5
by Robert

Posted Jan 31, 2017 on Hotels
Great hotel with a great position and facilities. Only down side I can think of was depth of main pool which is 2.2mtrs deep which is great for swimming but not so great for activities and kids. Small downside to an awesome destination.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Robert, Thank you for sharing your thorough review on Hotels.com. We are pleased to know that we were able to exceed your expectations in regards of the strategic location and renewing facilities. We look forward to welcoming you back at the resort during your next travel to Bali. Bipan Kapur Managing Director