Ratings based on 545 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Posted Apr 15, 2017
Great staff great service and attention to details was superb but the staff make this hotel and also made our holiday we will definitely be back here I work every three months in Singapore so this spot is ideal
Comment from Hotel Management
Apr 26, 2017 by Bipan Kapur, Hotel Management
Dear tom, We are delighted to hear that our associate was able to take care of you very well throughout the entire resort with an instinctive manner. It also gives us a great feeling to know that you had such a renewal time. We certainly look forward to welcoming you back in the near future should your travel brings you back to Bali. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful resort that is deserving of it's 5 star

Posted Apr 14, 2017
Pros: see above
Cons: I wouldn't improve anything. This is a first class resort.
I had been traveling around Bali staying at "5 star" hotels that really weren't 5 star hotels. The Westin truly was a 5 star resort with great amenities - great pool, great private beach, great workout facility, great restaurants.
Comment from Hotel Management
Apr 26, 2017 by Bipan Kapur, Hotel Management
Dear Marty Mac, It gives us pleasure to hear that you had a wonderful time during your stay with excellent service and renewing facilities. Once again thank you for your recommendation and we certainly look forward to welcoming you again in the near future. Bipan Kapur Managing Director
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel on the beach. Great for kids.

Posted Apr 6, 2017
Great location, nice beach, friendly staff. Kids loved the kids club 2 x 5 year olds. Great option to do the daily rate for kids on food and drinks. Free meals and drinks for under 3.
Comment from Hotel Management
Apr 9, 2017 by Bipan Kapur, Hotel Management
Dear Anonymous, It gives us a pleasure to hear that you and your family had some uplifting downtime enjoying your recent holiday at the resort. We certainly look forward for another opportunity to welcoming you again in the near future. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Not very new but very clean.

Posted Mar 22, 2017
We stayed for 6 nights at this very nice hotel. Nusa dua is the best location to stay if you don't know much about this country.
Comment from Hotel Management
Mar 27, 2017 by Bipan Kapur, Hotel Management
Dear Anonymous, We are delighted to read your kind review and to know that you had some uplifting downtime enjoying your recent holiday in Bali. We certainly look forward to welcoming you again for another memorable stay. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Lovely Hotel and Staff

Posted Mar 4, 2017
Pros: The friendly atmosphere where staff couldn't do enough for you,Hotel shuttle took you into Kuta and across the road to Bali collection.
Location: Nusa Dua is a really nice resort very close to shopping centre within walking distance although there is a shuttle that goes there on a regular basis.
Had 7 days at the Westin hotel was fantastic and the staff couldn't do enough. Ate in a couple of the restaurants which was nice,room always cleaned to highest standard, was invited to a meet and greet also afternoon tea.Fridge broke down was replaced within minutes and was also given late check out so could stay in our room till our car arrived to the airport at 5.30 pm. All in all a fantastic stay we will be back.
Comment from Hotel Management
Mar 9, 2017 by Bipan Kapur, Hotel Management
Dear Tonia, It is a pleasure to read your review and to know that we were able to deliver excellent service during your stay with us. We sincerely hope to welcoming you back in the near future for another relaxing holiday in Bali. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Celebrating My Wife's 50th :-)

Posted Feb 25, 2017
Pros: Safe, quiet, peaceful, happy environment, food is good and staff are kind and good. Wifi is fast. Beautiful and clean room.
We had a beautiful experience in our 3N getaway in Westin, Bali. Thanks to a very accommodating staff. Our stay was pleasant and we would like to return with our children.
Comment from Hotel Management
Mar 1, 2017 by Bipan Kapur, Hotel Management
Dear Butch/Manju, It gives us a pleasure to know that the entire team were taking care of you and your wife while you were staying with us. We also happy to know that our culinary offers and as well as the renewing facilities were able to meet your expectations. We certainly look forward to welcoming you back in the near future should your travel bring you back to Bali. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Right on the beach

Posted Feb 15, 2017
Everything about this place is amazing. The security is tight, the staff are great, it is beautiful.
Comment from Hotel Management
Feb 18, 2017 by Bipan Kapur, Hotel Management
Dear J, There is nothing more satisfying than be able to take care of you and your family well with attentiveness from our associates. We look forward to welcoming you back for another renewal experience. Bipan Kapur Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in convenient location

Posted Feb 5, 2017
Cons: The overall maintenance needs to be improved. We stayed 4 nights but one tap in the wash basin was non functional right through.
Our experience was overall very good. Staff was very friendly and breakfast was very good We found the room service menu fairly limited in choice and slightly overpriced. We were also very surprised that neither the hotel nor the staff dissuaded guests from taking all types of food including pancakes and croissants from the breakfast buffet to "feed" the fish in the pond. This is clearly detrimental to the fish and also against all environmental norms
Comment from Hotel Management
Feb 9, 2017 by Bipan Kapur, Hotel Management
Dear Anonymous, Thank you for sharing your kind words on Expedia. We are pleased to know that you had memorable experience during your stay at our resort. Please know that your feedback will be viewed at to better enhance guest experience. In the meantime, we hope you enjoy your future trips to Bali and we look forward to welcoming you in the future. Bipan Kapur Managing Director
5 out of 5
by DUONG

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Duong, Thank you for taking your time to rate us on Hotels.com. We certainly hope to welcome you back in the near future for another relaxing and memorable holiday. Bipan Kapur Managing Director
4 out of 5
by A verified traveler

Clean and Comfy Hotel.

Posted Dec 29, 2016 on Hotels
the Heavenly Spa is a must try! The bed is very comfortable, and the bathtub is great.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking your time to share your kind words through Hotels.com. We are glad to know that you were enjoying our facilities and amenities at Heavenly Spa by Westin™. We look forward to welcoming you back should your travel bring you back to Bali. Bipan Kapur Managing Director