Ratings based on 240 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from KUWAIT

Awesome

Posted Jan 11, 2017
It was a great time and amazing villa with nice pool
Comment from Hotel Management
Jan 13, 2017 by Craig Seaward , Hotel Management
Hello Aljumah, Many thanks for sharing your great review regarding your stay with us. We are glad that you like our property, especially our private pool villa. We are looking forward to welcoming you again for more wow moments and services. All the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great hotel!

Posted Dec 21, 2016
Overall we had a pretty good stay at the W in Seminyak. Pros: Great surrounding area, very close to seminyak square and eat street about a $5USD taxi ride or a 10 minute walk, the staff was overall pretty friendly, everything was clean/new, and the hotel design was beautiful inside and out. Oh and the food choices with restaurants and room service were good as well. Great facilities like pool, spa etc Cons: the entrance of the hotel and the lobby are a 10 minute walk, they do provide shuttles, a little pricey for food and drinks but expected, the bathroom and shower layout in the standard room is awkward there are no doors on the shower or bathroom leading to the main hallway entrance. the sink was just ONE standing small sink and no area to put your stuff unless you put it right above the toilet. Also the showers are great but could have utilized the space a little better. Also the one problem we had was while cleaning the room the cleaning staff would leave the doors open and the first 2 nights my husband got a few mosquito bites so we would plan to speak to the staff about leaving the door closed there after. overall it is worth the money if you plan on utilizing the hotel amenities, but my husband and I found ourselves out of the hotel 90% of the time exploring the amazing city of seminyak with all its great food, shopping and people.
Comment from Hotel Management
Jan 2, 2017 by Craig Seaward, Hotel Management
Hello Tiffany, Many thanks for sharing you great feedback regarding your recent stay with us. I am glad to hear that you had an overall enjoyable W experience, from our great proximity in the midst of Seminyak, variety of dining options, to of course our notable talents with excellent service. We also appreciate your valuable input regarding the mosquitos in the room – rainy season in Bali makes it more prone for mosquitos to be found around, therefore we do provide insect repellents along with body spray that will lessen the chances of bites. We will surely let the related department know regarding your suggestion of closing the door when our Style attendant cleans. We look forward to welcome you back to W Bali and making many more wow moments. All the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from perth Wa

Romantic and relaxing

Posted Dec 8, 2016
We only had 2 nights stay but was extremely happy with all that was available
Comment from Hotel Management
Dec 20, 2016 by Craig Seaward, Hotel Management
Hello Tamara, Thank you for such a positive review. Glad to hear that you had a relaxing romantic escape with us and we look forward to welcome you back once again for many more wow moments and services. All the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Fabulous

Posted Dec 6, 2016
We wish we didn't have to leave!! Their service is far superior than any other resort in Bali. The staff are amazing and so helpful. The restaurants,spa and bars are also fantastic. Worth ever penny!!
Comment from Hotel Management
Dec 20, 2016 by Craig Seaward, Hotel Management
Hello Michelle, Many thanks for your 5-star review. We are delighted to hear that you had a great W experience with us. We do believe our excellent talents are the key in creating a memorable stay for each of our guests, we’re glad that you appreciate the same. We look forward to have you back with us at W Bali for many more wow moments and services. All the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Amazing!

Posted Nov 27, 2016
Pros: The staff!!! The room layout, the pool, the property grounds, the spa... but mostly the staff
Cons: As we are vegan we naturally would recommend improving the range of vegan options available, but there were a few already which is great.
Location: Right on the beach, good location for relaxing, it is very close to the town but not right in the centre
We loved our time here. The best part is definitely the staff, they are incredible and so personable. The facilities were amazing, rooms beautiful and always clean. The spa is amazing and relaxing. But it really is the staff that go above and beyond, there were so many specific people who always remembered our names and treated us like royalty every day, they really change the whole experience.
Comment from Hotel Management
Dec 6, 2016 by Craig Seaward, Hotel Management
Hello Kate, Many thanks for sharing your 5-star review of your recent stay with us. I am glad to hear that you had an enjoyable W experience. We are always innovating and keeping up with the current food trends, therefore we have created much more vegan options and will surely to continue doing more. We certainly believe that our notable talents are the backbone to a great stay and it’s a pleasure to hear that you appreciate the same values. We look forward to have you on your next holiday with us. All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia, Riyadh

Wonderful resort and excellent location

Posted Nov 21, 2016
The breakfast need to add more halal food. Also, It needs a bit of insect spray pesticides because of the mosquitoes and the gecko.
Comment from Hotel Management
Nov 29, 2016 by Craig Seaward, Hotel Management
Hello Fahad, Many thanks for sharing your 5-star feedback. I am glad that you enjoyed your overall stay with us and also appreciate your input regarding our breakfast buffet and insects within the property. We hope to welcome you back for many more wow moments and services. All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

nice hotel

Posted Nov 13, 2016
Pros: everything to be honest
very friendly staff and the room was in vv good condition and very nice!! nothing bad to say about this hotel at all. location is great too with many nice restaurants and spas within walking distance. will definitely recommend and will be back!
Comment from Hotel Management
Nov 18, 2016 by Craig Seaward, Hotel Management
Hello Lala, Thank you kindly for sharing your 5-star feedback. I am delighted to hear that you enjoyed every bit of your stay with us and we look forward to welcome you back for many more wow moments and services. All the best!
2 out of 5
by A verified traveler

Noise dominated hotel

Posted Nov 8, 2016
Pros: Clean. Staff responsive but see issues below.
Cons: Noise from bar pervades entire hotel - only villas escape. Also, staff not good at solutions to problems.
Location: Good. Takes awhile to travel anywhere by car e.g., to see sights, due to traffic.
Booked a sea view but could only have one if right by bar which pumped out too loud music for much of day. Effectively forced to 'upgrade' to no view at a villa (at cost). Not everyone likes monotonous single style music for hours on end ! Rooms generally well equipped and clean. Staff keep them well and are responsive but front desk particularly not able to handle problems.
Comment from Hotel Management
Nov 14, 2016 by Craig Seaward, Hotel Management
Hello Graham, Many thanks for sharing your input. W Bali is a very vibrant, energetic and colorful resort with a bold and playful attitude that is very much focused on four major passion points: Design, Fashion, Music and Fuel (W’s lens on wellness). Music is a big art of the resort’s programming in creating a lively ambiance, if you were expecting otherwise then you will be disappointed with what we have to offer. We do respect that there is a fine line between those people who want W Bali to be a quiet and relaxing hotel, and those who expect it to be very energetic with an electric atmosphere. Bali certainly has so many choices and it’s a matter of finding a hotel that best suits what you are looking for, but I am sorry to hear that you did not enjoy your experience with us. All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio tx

Posted Sep 19, 2016
Beach front however, the surf was very rough. Great place to watch the sunset. Staff are very kind and attentive to all the guest and a very clean resort. Would absolutely stay here again.
Comment from Hotel Management
Sep 23, 2016 by Craig Seaward, Hotel Management
Hello KC, Thank you kindly for your 5-star feedback. I am delighted to hear that you had a great W experience. We believe our talents play a huge role in creating a memorable stay for our guests and we’re glad to hear that you appreciate the same. We certainly look forward to have you back for many more wow moments and service All the best,
5 out of 5
Recommended
for Couples
by A verified traveler from doha

Cool hotel with great bars and poolside amenities

Posted Sep 16, 2016
Pros: Pool area. Cocktails.
Cons: The dark spa pool area, natural light is so much more relaxing than darkness.
Great modern hotel with cool design elements. Great staff. Restaurants and bars offer good food and a fab array of cocktails. Excellent Woobar happy hour for sunset drinks. Very good spa with a wide range of treatments, typical 5star hotel prices, the same can probably be had in any Seminyak day spa for much less.
Comment from Hotel Management
Sep 23, 2016 by Craig Seaward, Hotel Management
Hello Abi, Thank you kindly for sharing you 5-star feedback on your recent stay at W Bali. I am delighted to hear that you enjoyed your W experience, especially our lively WET pool area. Thank you also for your input regarding our spa, we truly appreciate this for our further improvement. We look forward to have you back with us in the near future! All the best,