Property amenity

Reviews of The Ballantyne, A Luxury Collection Hotel, Charlotte

5 out of 5
The Ballantyne, A Luxury Collection Hotel, Charlotte
10000 Ballantyne Commons Pkwy, Charlotte, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 555 out of 734 reviews" "
Rating 8 - Good. 107 out of 734 reviews" "
Rating 6 - Okay. 38 out of 734 reviews" "
Rating 4 - Poor. 22 out of 734 reviews" "
Rating 2 - Terrible. 12 out of 734 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and surrounding area. Extremely clean and elegantly updated. The reason for 4 stars: rooms do not have mini frig, or coffee makers. Also they don't have a small store to purchas sundries and lastly, their really isn't a Conceige... so no brochures or help. We found out the day we left that there was shuttle, which we would have utilized if we had known..
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Sharon, Thank you for your honest comments about your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We appreciate your high rating and are pleased to know that your overall experience was good and that you loved our charming property. However, we regret not meeting all of your expectations and your disappointment due to the lack of amenities in your room. Please know our front desk is always available to answer your queries and to make your stay more comfortable. We are sorry for any inconvenience this caused and appreciate your patience. We look forward to welcoming you back in the future and providing a flawless experience.Alan GrantHotel Manager

10/10 Excellent

Stephanie marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and staff was always friendly
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Ms. Marie, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know we were able to exceed your expectations with our pleasant accommodations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte.Alan GrantHotel Manager

8/10 Good

Machelle

Traveled with family and small children
Liked: Amenities
Need coffee in room and small fridge.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Machelle, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and sharing your experience. We are pleased if you enjoyed your stay overall and have also taken note of your suggestion. We will share it appropriately to improve our guest experience. It was a pleasure accommodating you, and we look forward to welcoming you again soon.Alan GrantHotel Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing everything
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Edward, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for sharing your feedback. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was a pleasure to have you as our guest and we look forward to welcoming you back the next time you are in the area.Alan Grant,Hotel Manager

6/10 Okay

Kimberlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first floor room was subject to lobby noise, foot traffic/talking, doors loudly closing and restaurant/kitchen noise, as well as construction noise across the street.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Kimberlie, Thank you for choosing our hotel and for sharing your review. Please accept our apologies for the noise disturbances you experienced during your time with us. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Alan Grant,Hotel Manager

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. Exactly as advertised. Would return.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Josh, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for sharing your outstanding feedback! We are thrilled to hear that your experience at our property met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back whenever your travels bring you our way again.Alan Grant,Hotel Manager

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thouroughly enjoyed the indoor pool and jacuzzi, something that many properties do not have! The spa was also a wonderful venue treat!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Jennifer, Thank you for sharing your feedback regarding your recent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Providing unique amenities is our pleasure, and we are thrilled to hear that you enjoyed our heated indoor pool and Jacuzzi. Our spa is designed to offer a sensory experience to enhance wellness, and we are also pleased to know that it resonated with you. We look forward to welcoming you back for another relaxing visit.Alan GrantHotel Manager

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is a wonderful hotel. Definitely luxurious, especially the bathroom. We like to eat in the bar because we’ve been on the road all day, but the full menu is available there, as well as the Gallery Restaurant.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Lynn, Thank you for taking time to review your experience at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that your experience was perfect from beginning to end and that you loved our modern, rejuvenating rooms with contemporary design that embraces refined Southern charm indicative of the Queen City. We are also glad you enjoyed your dining experiences with us. We will share your compliments with our team. It was a pleasure having you here, and we hope we will continue to be your hotel of choice when your plans bring you back to Charlotte. Alan Grant Hotel Manager

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Mary, Thank you for rating your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Alan Gran Hotel Manager

8/10 Good

samuel

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Samuel, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Alan Grant,Hotel Manager

8/10 Good

Steffi

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Steffi, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Ballantyne, A Luxury Collection Hotel, Charlotte. We look forward to welcoming you back on your next visit.Alan GrantHotel Manager

10/10 Excellent

Kellie, Waldorf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Kellie, We are thrilled you had an excellent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Alan GrantHotel Manager

8/10 Good

Gordon, Charleston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 6, 2024
Dear Gordon, We appreciate you choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and are thrilled to know how much you enjoyed your visit. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Alan Grant, Hotel Manager

10/10 Excellent

bonita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to come in celebration of my husband’s 40th birthday! The staff is great and the atmosphere is so welcoming!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Bonita, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and sharing your feedback. Our team takes immense pride in delivering exceptional service, and we are delighted to know that you found it to your liking. We look forward to welcoming you and your husband back in the future.Alan Grant,Hotel Manager

10/10 Excellent

Waymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff to the food everything was top notch
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Waywond, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. It is great to see that you enjoyed the delicious food that we have to offer. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte.Alan GrantHotel Manager

10/10 Excellent

Amber

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Amber, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte. We were pleased that we exceeded your expectations during your visit to Charlotte. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Alan GrantHotel Manager

10/10 Excellent

Antawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Antawn, Thank you for the perfect rating. We are glad you had a wonderful time at The Ballantyne, A Luxury Collection Hotel, Charlotte. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Alan GrantHotel Manager

8/10 Good

Matthew

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Matthew, Thank you for your rating of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Alan GrantHotel Manager

10/10 Excellent

Somia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at this hotel! Very nice location, extremely professional and it’s beautiful
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Somia, Thank you for staying at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are glad our associates helped to elevate your visit and that you appreciated our ideal location and beautiful property. It was a pleasure serving you, and we look forward to you are already planning another visit our way. Alan Grant Hotel Manager

8/10 Good

Paris

Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 18, 2024
Dear Paris, Thank you for taking the time to share your kind rating of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased you enjoyed your visit. Thank you for choosing us, and we look forward to hosting you again.Alan Grant,Hotel Manager

10/10 Excellent

Susana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Susana, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities here in the heart of Charlotte, North Carolina. Experiencing a welcoming and relaxing environment throughout your visit is our top priority, and we appreciate you mentioning how much you enjoyed everything we have to offer. Thank you once more for choosing us, and we look forward to hosting you again.Alan Grant,Hotel Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here a few times and will stay again. Very quiet and upscale.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Daniel, We appreciate your consistent support of The Ballantyne, A Luxury Collection Hotel, Charlotte. Seeing a familiar face is always a pleasure; we love having you as a regular guest. We are glad you liked our well-kept property; your continued business is the best recommendation. It is great to read that you have already decided to stay with us again, and we look forward to hosting you again.Alan GrantHotel Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and comfortable bed! Loved our view of the lake too! Breakfast was great! Can’t wait to come back!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Darren, Thank you for taking the time to share your experience at The Ballantyne, A Luxury Collection Hotel in Charlotte, with us! It's great to hear that you found the room comfortable, enjoyed the view of the lake, and had a positive experience with our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. We are committed to ensuring your stays with us are consistently excellent.Alan GrantHotel Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Teresa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We look forward to your return and wish you all the best with your future travels.Alan Grant,Hotel Manager

10/10 Excellent

Daniel, Boothbay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Daniel, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities here in the heart of Charlotte, North Carolina. Thank you once more for choosing us, and we look forward to hosting you again.Alan Grant,Hotel Manager

8/10 Good

vahna, greenwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Vahna, Thank you for the generous rating of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alan GrantHotel Manager

10/10 Excellent

Morgan

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Morgan, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and for the excellent rating. We are thrilled we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alan GrantHotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Guest, We are happy you chose The Ballantyne, A Luxury Collection Hotel, Charlotte, for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Alan GrantHotel Manager

10/10 Excellent

Ryan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Ryan, Thank you for choosing us and for taking the time to share your high rating. We are delighted to have exceeded your expectations. Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area. Happy Holidays and Happy New Year!Alan GrantHotel Manager

4/10 Poor

Kevin

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 16, 2024
Dear Kevin, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Alan GrantHotel Manager

8/10 Good

Mary

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I appreciated the robe, slippers, soaking tub, and mini bar.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Mary, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know we met your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we are pleased you enjoyed our in-room amenities. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte. We wish you a delightful holiday season and a Happy New Year!Alan GrantHotel Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Barbara, Thank you for choosing us and for taking the time to share your high rating. We are delighted to have exceeded your expectations. Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area. Happy Holidays and Happy New Year!Alan GrantHotel Manager

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect gem in Ballantyne
What an amazing stay-cation! Great staff, great service. We were treated so well and had an amazing stay-cation. Food is AMAZING! Enjoyed some drinks at the bar. The jacuzzi and pool were great to wind down. The room was so comfy and relaxing. Will 100% return!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Perry, What a pleasure to read your fantastic review of your memorable staycation with us at The Ballantyne, A Luxury Collection Hotel, Charlotte. Thank you for letting us know we exceeded your expectations in every way and how much you loved our Southern hospitality, resort amenities, and modern, rejuvenating rooms. It is always a joy to see our guests are excited about returning; we look forward to it!Alan Grant,Hotel Manager

10/10 Excellent

Johnathan

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Johnathan, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that your experience was perfect from beginning to end, and we appreciate you giving us a wonderful rating. Thank you for choosing to stay with us; we look forward to your next visit.Alan Grant,Hotel Manager

10/10 Excellent

Anika, Burlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, staff was exceptional! Unable to enjoy all the amenities due to short length of stay however seemed to be enjoyable.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Anika, Thank you for your fantastic review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that we exceeded your expectations and glad you liked our friendly staff, amenities, and grounds. We look forward to having you as our guest again soon.Alan GrantHotel Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Staff were all polite and attentive. Beautiful clean rooms and hotel with beautiful park views. Will come again!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Jessica, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for writing the generous review. We are glad that your stay was perfect in every way. We are delighted to know that you enjoyed our refreshing accommodations, excellent service from our devoted associates, and the vivid views. It was our pleasure accommodating you, and we look forward to hosting you again. Alan Grant

10/10 Excellent

Alesia

Liked: Property conditions & facilities
Great hotel!!! It never disappoints!!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Alesia, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alan GrantHotel Manager

10/10 Excellent

Jodie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Some construction is going on the outskirts outside. But they are making the shopping and entertainment more fabulous!!! Friendly staff. Beautiful rooms and lobby and outside. Beautiful First Class Shuttle to take you to great restaurants all in the area. Friendly staff Love Charlotte NC!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Jodie, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and sharing your experience. We are glad you liked our comfortable accommodations and that you appreciated our shuttle service. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Alan GrantHotel Manager

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with friendly staff. Clean and elegant. Only downside is the constuction going on around the building that limits egress and exit.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Jeff,We appreciate the fantastic rating you shared about The Ballantyne, A Luxury Collection Hotel, Charlotte. Your feedback about the hotel's ambiance, the warmth of our staff, and the overall experience is truly valued. We acknowledge your observation about the ongoing construction around the building, and we thank you for your understanding during this time of enhancements. Your satisfaction is our priority, and we look forward to the opportunity to host you again for another enjoyable stay.Alan GrantHotel Manager

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and rooms
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Jason, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are happy that your experience was perfect from beginning to end and that you enjoyed our modern, rejuvenating rooms. We look forward to seeing you again soon.Alan GrantHotel Manager

10/10 Excellent

Walker

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Walker, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ballantyne, A Luxury Collection Hotel, Charlotte; we hope to see you again soon.Alan Grant

8/10 Good

Debbie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Enjoyed our stay. Loved the bar area with great bar tenders!!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Debbie, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to hear about your excellent stay and how much you enjoyed The Ryal lobby bar offering lovely Ballantyne views. Our associates are dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again, we look forward to welcoming you back on your next visit to the Queen City. Alan Grant Hotel Manager

10/10 Excellent

Johnishau

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel and lots of restaurants and shopping in the area.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Johnishau, Thank you for being our guest at The Ballantyne, A Luxury Collection Hotel, Charlotte and for your high rating. We hope you had a great stay and we are thrilled to know you loved our beautiful property and convenient location. We appreciate your business, and we look forward to having another opportunity to welcome you back soon.Alan GrantHotel Manager

10/10 Excellent

Deborah

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Deborah, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ballantyne, A Luxury Collection Hotel, Charlotte, and we look forward to welcoming you back soon.Alan GrantHotel Manager

10/10 Excellent

Stas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay! The staff was super friendly and helpful also Bob the concierge is super and definitely knows the importance of good friendly service well done. Would recommend this stay if you ever in charlotte
Response from Hotel Manager on Nov 10, 2023
Dear Stas, We are thrilled you had an excellent stay at The Ballantyne, A Luxury Collection Hotel in Charlotte. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We loved hearing how our associate Bob took great care of you, and we will surely share your kind words with him. Thank you for your recommendation, and we look forward to being your home whenever you are in the area. Alan Grant,Hotel Manager

10/10 Excellent

esmiralda

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 21, 2023
Dear Esmiralda, We are thrilled you had an excellent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Alan Grant,Hotel Manager

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating doing a lot of things but still highly enjoyed. TV’s need upgraded to smart ones and some bathrooms are still old but that’s being fixed. Recommend.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Chad, Thank you for being our guest and for writing a review for The Ballantyne, A Luxury Collection Hotel, Charlotte. We are glad that your overall stay was great. It is always lovely to receive a high rating from our guests, but we are also grateful to learn from detailed comments like yours. We will share your concerns with the appropriate individuals. We are very excited about the outcome of our modernization and hope you will visit with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated resort.Alan Grant

8/10 Good

Kimberly

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 19, 2023
Dear Kimberly, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ballantyne, A Luxury Collection Hotel, Charlotte; we hope to see you again soon. Alan GrantHotel Manager

8/10 Good

Ebonie

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Ebonie, Thank you for being our guest and for your kind rating. We are glad to know that you enjoyed most aspects of your visit. Having you as our guest at The Ballantyne, A Luxury Collection Hotel, Charlotte was a pleasure and we look forward to welcoming you back soon.Alan GrantHotel Manager

10/10 Excellent

Jane

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 13, 2023
Dear Jane, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Alan GrantHotel Manager