Over promised but under delivered
Posted Mar 30, 2016 on Hotels
Frankly, it is nothing more than a roadside motel, not a hotel. It is located adjacent to the N2 highway, in a partially developed industrial park, far from any attractions.
On check-in, they insisted that my Hotels.com reservation was unpaid, despite me providing my confirmation number and evidence to the contrary. The receptionist insisted that I provide a bank statement confirming proof of payment. I asked to see the GM to hopefully clear up this matter. I was told that she was at a wedding and could not be disturbed. I was asked to pay again and seek a refund if I could provide a bank statement. After a 20 minutes delay and a standoff, they finally relented after I accessed the Hotel.com app on my mobile device and showed them proof. Unfortunately, this delay caused me to be late for a wedding reception I was attending. The room was reasonably well appointed, however lacked some basics:
1) no bath floor towel/mat. 2) no 'Do not disturb'/ Privacy notice for the door. 3) the room door safety hook was sheared off and not fixed, so could not be secured. There was evidence of inadequate cleaning of the room.
The motel offers a complimentary breakfast, but the eating area is hopelessly inadequate.Overall, the motel is not very good and does not represent value for money. There are far better establishments in Ballito in this price range.