Ratings based on 146 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Classical Elegance

Posted Dec 9, 2017
Pros: The rooms were in great shape and the staff was friendly and helpful.
Location: It is on the bus line and close to several excellent dining and shopping locations. And it is not a far walk to St. Stephens Green.
The hotel is a well-kept Georgian style building. Due to a mix-up, the original room wasn't available but we were upgraded to a beautiful room with classic styling and a fireplace. The staff is very helpful and friendly and the hotel is conveniently located, on the bus line and close to shopping and dining. The price was reasonable and we are likely to go back there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice position, Walking distance to centre of city

Posted Nov 4, 2017
Goods sized rooms with tea and coffee facities. Although the room had single glazed windows which were very drafty, they need to be updated or given secondary glazing. Ok in summer but not October.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, Ont.

Nicely updated, comfortable, older hotel.

Posted Oct 16, 2017
Pros: Cosy, clean, well updated. Arranged from two largish houses. Breakfast is in the lower level with a view of the garden.
Cons: Expedia might mention the breakfast issue.
Location: Included above.
Waterloo House is, overall, a good stay. It is located outside the centre of Dublin, a taxi ride to the hotel from the airport and back will cost you about 25 - 35 Euro each way, depending on traffic. Your Expedia booking will not include breakfast as the lady receptionist will tell you when you arrive. Additionally, she will tell you that they do not preemptively charge your credit card so you will have to show it again when you get there. A word of warning. The breakfast runs at 10 Euros and there is lots of variety. I would recommend that you only choose the full Irish breakfast if you are really, really hungry. The hotel is perhaps 50 yards from a busier road with many restaurants and a couple of pubs. We were there on a Saturday night and went to the Searson pub for dinner. The decibel volume was high to say the least. It is full of character, obviously popular, but the food was quite bland.
5 out of 5
by Myron Flapdoodle

Awesome place!

Posted Aug 8, 2017 on Hotels
Charming. Excellent location. Great staff!
Comment from Hotel Management
Aug 22, 2017
Thank you very much. Kind regards, Evelyn Corcoran
5 out of 5
by robert

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017
Thank you very much for your feedback. Kind regards, Evelyn Corcoran
1 out of 5
by A verified traveler

Worst Hotel Ever! Unsafe!

Posted Aug 5, 2017 on Hotels
Twelve steps from street to door with no help offered. Room was wedged between elevator and laundry on ground floor. No ventilation, no A/C, and windows were painted shut. There were bars on the windows and chairs in the hallway blocking the fire exit. No instructions on the use of the phone. Totally unsafe! No one on duty in the lobby for assistance. Rang the bell at the front desk with no response. Went out the front door (proping the door with a pillow, as I didn't trust my keycard) and rang the clerk on duty. He arrived from someplace else in the building where he had been sleeping. Couldn't understand him due to thick Eastern European accent. Asked to be moved to another room and he said he couldn't help me, I had to speak with the owner in the AM. Went back to the room after contemplating sleeping in the lobby, but decided that wasn't safe. Found mold growing in the shower and the bottled water was literally water in a glass bottle with a rubber stopper. Owner later told me they wash the bottles and fill with purified drinking water. My concern was the stopper, as they don't wash them regularly. When I complained to the owner about the fire trap room I was given, she offered me a cup of coffee, as if it would resolve my issues. I had booked the room for two nites, but wanted out and a refund. Owner said the room was difficult to book and claimed she'll give me a refund. We'll see! Moved to the Morrison Hotel where I was treated like a VIP.
Comment from Hotel Management
Aug 22, 2017
Dear Ms. Levey, Thank you for your feedback. I am really sorry that you did not enjoy your stay with us. I have addressed all the issues that were possible and I have refunded your card for the total amount. Sincerely, Evelyn Corcoran
4 out of 5
by Rod

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Aug 4, 2017
Thank you
4 out of 5
by Allen

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Aug 4, 2017
Thank you
1 out of 5
by A verified traveler from san francisco

Poor conditions

Posted Jun 29, 2017 on Orbitz
Conditions are no good. They do not know about the APP Orbitz which I used to pre-pay them. Then they charge my card for a duplicate charge.
Comment from Hotel Management
Aug 22, 2017 by waterloo, Hotel Management
Thank you for your feedback and I apologise about the payment situation as we did not use APP Orbitz before and will know for the future. Sincerely Evelyn Corcoran Evelyn Corcoran
5 out of 5
by Nigel

Excellent stay

Posted Jun 28, 2017 on Hotels
This hotel is easy to find,very local to aviva stadium which is about 13 mins walk away local bar searsons serves excellent food with friendly staff Rooms are good with Windows which open and the most comfortable bed highly recommend it
Comment from Hotel Management
Aug 22, 2017
Thank you very much for your feedback. Kind regards, Evelyn Corcoran