Terrace/patio

Reviews of Park Inn by Radisson Lübeck

4 out of 5
Park Inn by Radisson Lübeck
Willy-Brandt-Allee 1-5, Lübeck, SH

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 438 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

GLENN

The room was not ready upon check in and there are no people at the property. Also Hotels.com could not reach the hotel so they moved us to a new hotel.
Stayed 1 night in Aug 2023
Response from Marion Neupert on Sep 8, 2023
Dear Glenn,We cannot understand your comment, though our reception is occupied 24 hours, 7 days a week. I would be very pleased to welcome you again to our house and remain with kind regards from Lübeck Marion NeupertExecutive Secretary

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a grat location
Stayed 1 night in Jul 2023
Response from Svenja Faasch on Jul 29, 2023
Dear Anthony,Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.On behalf of our entire staff here at the Park Inn by Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck.Best regardsSvenja FaaschAssistant Front Office Manager

10/10 Excellent

Gatewood

Stayed 2 nights in May 2023
Response from Nicolas Friede on Jun 10, 2023
Sehr geehrte/r Gatewood,herzlichen Dank für Ihren Besuch in unserem Haus.Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu schreiben.Ihre Beurteilungen helfen uns auf jeden Fall dabei, Service und Standard unseres Hauses immer wieder zu überprüfen und zu verbessern. Vorschläge dazu nehmen wir jederzeit gern auf, da sie als konstruktive Kritik zum Wohle unserer Gäste gewertet und wo immer möglich auch umgesetzt werden.Wir haben uns sehr gefreut, dass es Ihnen bei uns gefallen hat und würden uns freuen, Sie auch bei Ihrem nächsten Besuch in Lübeck wieder begrüßen zu dürfen. Mit freundlichen GrüßenNicolas FriedeFront Office Schichtleiter

8/10 Good

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Nicolas Friede on May 6, 2023
Dear Craig,thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck.Best regardsNicolas FriedeFront Office Shiftleder

8/10 Good

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice room but the overall hotel smells like an ashtray, largely thanks to the 24/7 casino that is attached to the lobby.
Stayed 1 night in Jan 2023
Response from Svenja Faasch on Feb 8, 2023
Dear Zachary,Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.On behalf of our entire staff here at the Park Inn by Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck.Best regardsSvenja FaaschAssistant Front Office Manager

10/10 Excellent

Michel

Stayed 1 night in Oct 2022

8/10 Good

Joseph

Stayed 1 night in Jul 2022

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location close to old town. Room was very comfortable and clean.
Stayed 2 nights in Jun 2022
Response from Svenja Faasch on Jun 11, 2022
Dear Lance, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Svenja Faasch Assistant Front Office Manager

10/10 Excellent

Matthew, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Norman

Stayed 1 night in Apr 2022

10/10 Excellent

Kai Hugo

Stayed 1 night in Apr 2022

10/10 Excellent

Abby

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
An excellent hotel in all respects. Comfortable, well run, and great location. Also an unusually good breakfast. Full marks!
Stayed 1 night in Dec 2021
Response from Svenja Faasch, Assistant Front Office Manager on Dec 23, 2021
Dear Sir or Madam, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Svenja Faasch Assistant Front Office Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Nice hotel, good breakfast, staff helpful, room clean.
Stayed 1 night in Nov 2021
Response from Christine Mehlhorn, Front Office Manager on Nov 23, 2021
Dear Laura: Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Christine Mehlhorn Front Office Manager

10/10 Excellent

Carita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Hysni

Stayed 1 night in Aug 2021

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Vibeke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Onn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Very clean. Spacious room. However, the interior was outdated. Especially the bathroom.
Stayed 1 night in Mar 2020
Response from CR on Apr 6, 2020
Dear Guest, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. I hope you had a pleasant journey home. With regards to your comments we would like to express our regret that your stay did not meet your expectations. We feel very sorry and would like to excuse for any inconveniences caused. We have already refurbished more than half of our rooms. These rooms are bookable under Economy or Superior. However, your comment will help us to uphold and control the standard of our hotel. Any recommendations for improvements will be taken for serious and are regarded as constructive critics for the benefit of our guests. I look forward to the pleasure of welcoming you back in the near future and remain with best regards from Lübeck Rik Brust Managing Director

8/10 Good

Lars

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Transparent glass on bathroom door?
Good location. Staff failed to arrange rooms next to each other after fumbling with internal hotel logistics and communication. Great breakfast. Who thought that transparent glass on bathroom door might be a good idea?
Stayed 1 night in Dec 2019

6/10 Okay

Bruno

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Tomonori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
カップヌードル
Breakfast was amazing. They even had some japanese Cup Noodles available. Location is perfect to walk to the old city and it is nice place to stay when you are in Lubeck.
Stayed 1 night in Nov 2019
Response from Svenja Faasch Assistant Front Office Manager on Nov 30, 2019
Dear Tomonori, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Svenja Faasch Assistant Front Office Manager

10/10 Excellent

Mary Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

sanem

Liked: Cleanliness
The room was clean and location is good. But the view from the room was directly facing a white wall and the lack of a fridge in the room was really a disappointment. Although it is an economy room, a 4 star hotel room should have at least a fridge.
Stayed 4 nights in Oct 2019

2/10 Terrible

Eric

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommendable
We had a suite with a nice river view. The room itself wasn't as spacious as on the pictures however. Overall the room itself looked beautiful. You could see the toilet from most of the room though. There was no way to cover the view into the bathroom. The left side of the bed was so worn out that I had to sleep on the small couch. The biggest problem was the cleanliness. My black socks were white after shortly walking on the carpet. Everything was very dusty, even the bed cover. The person I travelled with had an allergy and thus had heavy problems breathing at night. Even the toilet wasn't properly cleaned. I travel a lot and this was the first time I ever had problems with the cleanliness of a hotel room. The television wasn't working properly as it wasn't responsive and half of the programmes didn't work at all. There was no air conditioning. Because there was no fresh air in the room when we arrived, we had to open the windows at night and let the cold air in. There was no hot water boiler nor free water in the room. A hot water boiler could be ordered with a tea set at the reception. The staff was in general very friendly and helpful. At check-out we were also assured our complaints would have been noted. Nevertheless the given circumstances and especially the fact that the room was not properly cleaned were simply unacceptable, especially for a 4-star-hotel at the given price.
Stayed 1 night in Oct 2019
Response from gs on Oct 10, 2019
Dear Eric, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. I hope you had a pleasant journey home. With regards to your comments I regret that your stay did not meet all your expectations. I am very sorry that you couldn’t be satisfied with the cleanliness of your room. Please be assured that this is not our normal standard. I would like to excuse for any inconveniences caused. Next time if you are coming back to Lübeck, I can recommend you our partner hotel the Radisson Blu Senator Hotel where all rooms are equipped with air conditioning. However, your comment will help us to uphold and control the standard of our hotel. Any recommendations for improvements will be taken for serious and are regarded as constructive critics for the benefit of our guests. I look forward to the pleasure of welcoming you back in the near future and remain with best regards from Lübeck Rik Brust Managing Director

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend to relax
The hotel was ok. My husbands and I, we Were very Happy to stay there. The location was perfect. everything was very close to de center.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, very small room. Bathroom door had a big window?
Stayed 2 nights in Sep 2019

6/10 Okay

Susan

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but no coffee in the room!
Excellent location, great restaurant, room was comfortable apart from not having coffee making facilities.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Lübeck
Very well located for the Altstadt and convenient location for access and parking
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely polite and helpful. I would have preferred two pillows, as apposed to one, and separate hand and bath towels, rather than just one. The breakfast was excellent and the checkout time of 12 midday was very convenient when compared to hotels with earlier checkout times.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i stay here every time I am in Luebeck. The staff are helpful, the facilities in particular the restaurant and the breakfast are fantastic and it is only minutes from the town centre.
Stayed 2 nights in Jan 2019
Response from Christine Mehlhorn, Empfangsleiterin on Jan 23, 2019
Dear Guest: Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Christine Mehlhorn Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with convenient location.
We had the basic room which was fine. It would have been good to have tea and coffee facilities in the room. The room was very quiet and a good temperature for sleeping. Breakfast was fantastic. Evening meal at the Italian restaurant was not so special. Five minutes walk from station and two minutes walk to Holsten Tor.
Stayed 3 nights in Jan 2019
Response from Christine Mehlhorn, Empfangsleiterin on Jan 23, 2019
Dear Guest: Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Christine Mehlhorn Front Office Manager

8/10 Good

Liv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10 would recommend!
We only stayed a night but the staff was friendly and helpful, great location with only 5-10 Min walk to many central attractions. There was only one annoying thing at the checkout, they were understaffed and there was about 20 people waiting only to check out. But other than that, super nice staff and really comfy hotel. Beds were awesome.
Stayed 1 night in Oct 2018
Response from Svenja Faasch on Oct 31, 2018
Dear Liv, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Svenja Faasch Assistant Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Sharon, Bellingham, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Hostentor Gate and Old Town. Easy walk from train station. Room very small and poor air flow, but clean.
Stayed 1 night in Sep 2018
Response from GS on Sep 17, 2018
Dear Sharon, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. I hope you had a pleasant journey home. With regards to your comments I regret that your stay did not meet all your expectations. I am very sorry that you were not satisfied with your room. I would like to excuse for any inconveniences caused. You have booked one of our few economy rooms, the size of 17 sqm is indicated on all online booking sites. If you are booking a standard or superior room they are much more spacious. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards from Lübeck Rik Brust Managing Director

6/10 Okay

JJ, London

Liked: Cleanliness, staff & service
Air Conditioning
No air con in the room, for the price of the room this would be the least I would expect
Stayed 2 nights in Aug 2018
Response from GS on Aug 14, 2018
Dear Guest, Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. I hope you had a pleasant journey home. With regards to your comments I regret that your stay did not meet all your expectations. We feel very sorry and would like to excuse for any inconveniences caused. It is indicated on all online booking sites that our hotel has no air conditioning - except our public areas. And we should all be very happy, that we have a spectacular summer this year. Next time if you are coming back to Lübeck, I can recommend you our partner hotel the Radisson Blu Senator Hotel where all rooms are equipped with air conditioning. I look forward to the pleasure of welcoming you back in the near future and remain with best regards from Lübeck Rik Brust Managing Director

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, awesome restaurant and staff
the hotel was very central and close to the city shopping, cites, buses, restaurants. The staff were efficient and accommodation. I had them do heaps - business printing, call couple of taxis, laundry, extra towels and it was all done with a smile and efficiently. The Italian restaurant that also does breakfast is lovely. I would expect this in a 5 star not a 4 start hotel. proper wine collection. I would definitely stay here again.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds. No AC.
Nice hotel near the Holstentor. 8 minute walk to the trains station. Comfortable beds. No AC which made the rooms a little hot despite open windows. Very nice shower.
Stayed 2 nights in Jun 2018
Response from Christine Mehlhorn, Empfangsleiterin on Jun 29, 2018
Dear Guest: Thank you for taking the time and reviewing your stay with us here at the Park Inn by Radisson Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. On behalf of our entire staff here at the Park Inn by Radisson we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck. Best regards Christine Mehlhorn Front Office Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
hotel located in very good location five minutes walk from the main rail station .room was not so spacious and without drinking water and coffee maker which I was not expecting .

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place
nice clean friendly place, but the best is restaurant La Baracca excellent quality italian dishes!!!
Stayed 1 night in Dec 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war sehr schön, nur das Bad war sehr klein.
Stayed 1 night in Mar 2024