Missed a reunion
Posted Sep 20, 2016
Arrived to the hotel, made my reservation back in April. Go up to the room on the 8th floor which was a smoking room. AC didn't work, maintenance came, "I just worked on it this morning". His quote "I'll have it back up and running in no time". I ask if we should just move to a new room, no he said. If I can't fix this I will bring in a new AC and swap the old one out. Again I ask, should we just not move to another room. The room with disgusting burn holes in the chair, carpet, no comforter on the bed, just a sheet and a blanket.
We decided to run out and grab something to eat. We were met back on arrival in the hall way by maintenance. He wants to chat in our room, we go into the room, now covered in caution tape everywhere. We were told it was an electrical issue that would not be fixed. This is now two hours in and we are finally told we have to move to another room.
The new room was beautiful. My daughter went to the front desk to get the keys, and instead of the Manager being apologetic he's rude and nasty telling her that she needs to tell her mother no smoking in this room. Am I stupid it's a Non-Smoking room.
Well needless to say that left us no time to get ready and get to the reunion. The only good thing about this place was the Crab Cakes we had for dinner. Spoke with the front desk on our way out, was told I would hear from the Manager of the Hotel. Nothing as of yet. I will never stay at this hotel again and I advise everyone else to think 2