Exterior

Reviews of Candlewood Suites Arundel Mills / BWI Airport, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tonoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, so was my room. The staff was very friendly and accommodating.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my entire stay, it was great. I like the fact that the room had a kitchenette, I didn't have to order food from outside. I brought my own food stuff and prepared quick easy hearty meals. I was extremely satisfied with my stay. I would choose this place again anytime I visit .
Stayed 3 nights in Mar 2024

10/10 Excellent

lashawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location as it is near the casino I also like the kitchen set up, love to be able to cook and refrigerate
Stayed 1 night in Mar 2024

8/10 Good

Jason

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed in March 24. Property was undergoing extensive remodeling. The property is isolated and fairly quiet, but there is nothing around it. You must drive/uber to restaurants or other local hangouts. They are fairly close (less than 10 minute drive) but nonetheless a drive.
Stayed 3 nights in Mar 2024

4/10 Poor

Ryan

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Lobby was covered in plastic, loud talking in the front early in the morning, elevator sounded like it was ready to quit at any moment, the bathroom smelled like smoke. The room was spacious thou
Stayed 1 night in Mar 2024

10/10 Excellent

adekunle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lakia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the space in the room and the room was nice and clean, close to Maryland live and shopping.
Stayed 2 nights in Feb 2024

10/10 Excellent

lashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late and Lisa was so friendly and got us in quick. We appreciated the quickness, as we had spent all day on our feet in DC and were very tired. We were chosen as the “Guest of the Day” and my son really enjoyed the snacks in the goodie bag we received. Thank you for a wonderful stay as we were passing through!
Stayed 1 night in Jan 2024

10/10 Excellent

Ethan

Stayed 3 nights in Jan 2024

10/10 Excellent

Lakisha

Traveled with partner
Liked: Amenities
Nice suite clean an cozy
Stayed 2 nights in Dec 2023

8/10 Good

Shondre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Floyd

Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Stayed 2 nights in Dec 2023

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds.
Stayed 1 night in Dec 2023

6/10 Okay

Nathan

Business traveler
Liked: Amenities
Stayed 1 night in Oct 2023

2/10 Terrible

Zariya, Baltimore

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged for a room i couldn’t stay at
Stayed 2 nights in Dec 2023

8/10 Good

Elizabeth, Dumfries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation (December 2023) and has new carpet in common areas and renovation in select guest rooms, including laminate floors but a carpet pad under the bed. Comfortable bed, nice-size TV, recliner, utensils and fuller-sized appliances for the kitchen, nice bath with locked-in soap dispensers including shampoo, conditioner, hand and body wash. Laundry basket, laundry room. Gym, patio with grill, two office stations in the lobby. No breakfast, pantry for snacks for extra dollars. No pool. Easy access to MD-100 and MD-295, the casino and shopping, but in a quieter residential area.

6/10 Okay

Charlisa

Stayed 1 night in Dec 2023

6/10 Okay

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service
Overall stay was comfortable for an overnight. I'd prefer breakfast options included but there are plenty of options available within a 2-mile drive.
Stayed 1 night in Nov 2023

8/10 Good

Nirmal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

2/10 Terrible

lyndon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not assign the room behind the elevator shaft to customers.
Stayed 3 nights in Nov 2023

4/10 Poor

Kenneth

Disliked: Cleanliness
Ok not great!
The hotel did not smell good. Every time we walked through the hotel lobby we experienced an odor. We assumed the hotel refreshed the rooms if requested but didn’t expect it would be a fee associated with the service. The actual room was nice and clean. Beds were soft and comfortable. The hotel staff were very friendly and helpful. Overall it was not terrible staying there but I do not plan on revisiting.
Stayed 3 nights in Nov 2023

8/10 Good

Jo Ann C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean room!
Staff were professional, friendly. Room was spotless. Safe area. Did not like the fact that I had to park at far end of lot and come in to get cart and go back out and unload. Need to have an area close in front to pull up and unload luggage.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Stayed 3 nights in Nov 2023

10/10 Excellent

Kay

Liked: Amenities
Very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jodi

Stayed 1 night in Nov 2023

10/10 Excellent

Cecile

Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

rochelle a.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was A 10/10 would definitely stay again
Stayed 2 nights in Oct 2023

8/10 Good

Mary Kay

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Rooms very clean. Hotel needs a little sprucing up
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Bonita

Traveled with family
Very Nice stay
Great hotel! Clean, quiet, and close to the airport, Arundel Mills Mall, and Baltimore City.
Stayed 1 night in Sep 2023

10/10 Excellent

Angelica

Traveled with partner
Liked: Amenities, property conditions & facilities
Very close to entertainment
Stayed 1 night in Sep 2023

10/10 Excellent

Towanda

Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2023

10/10 Excellent

ayden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people working at this location very clean and they have the best management team i really enjoyed my stay.
Stayed 6 nights in Sep 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

6/10 Okay

Mona

Got in late at night. Area is super sketchy. While hotel reeked of Marijuana. People yelling in the halls at midnight. Asked upon checkin for the first shuttle out in the morning, and was told they would be ready at 0600. Got down there at 0530 and was told 0700, which is too late for my plane. Had to take a taxi. *They did reimburse my taxi fare, which is the only reason this isn't a 2 star.
Stayed 1 night in Sep 2023

8/10 Good

Renee

Stayed 3 nights in Jun 2023

10/10 Excellent

Alverta

Stayed 1 night in Aug 2023

8/10 Good

Kesha

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff was very courteous. The hotel is a bit outdated but there were signs about an upcoming renovation posted throughout the hotel. The room was clean, and had everything we needed. I was greeted by a friendly woman at the front desk. I wouldn't mind returning after the renovation to see what the hotel will look like. I had to change the settings on the shower head because it was so strong that it hurt. For the price, we had a decent stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Very clean and comfortable. Rooms provided all we needed. Service was excellent, staff was very courteous.
Stayed 2 nights in Aug 2023

6/10 Okay

Jacquelyn

Liked: Staff & service
While the staff at front desk were very courteous and helpful, the room was not up to par. The bed smelled musty and the sheets itched. The desk had a sticky substance on it that did not come off. I did not complain, because this was the second I was placed in. The first room also had a sticky substance on the desk that the very helpful maintenance technician could not remove. I was given another room with the same problem. But overall my main concern was the barking dogs. One of the guests had two dogs that were very vocal. Was very annoying.
Stayed 2 nights in Aug 2023