personnel and equipment issues
Posted Dec 18, 2016
The desk personnel were very unprofessional, kidding/sniping at each other for things gone wrong, projecting "attitude." They were not gracious and customer focused. One of the two front desk computers stopped working just as we arrived, and the other had problems, making check-in very tedious. There weren't enough personnel for the mid-evening check-in rush at this airport hotel (where mid-evening check-in is probably standard). The printer in the business center could not print a boarding pass, in spite of about 20 minutes of our trying, and the line at the front desk by then was about 6 groups deep, so trying to get help from the front desk to get the pass printed would have taken an unreasonable amount of time.