They wouldn't give me a receipt!
Posted Aug 14, 2016
OK, I'm not sure why this place has such excellent ratings - it's just an average hotel. The part that really annoyed me was checkout - the said they wouldn't (couldn't?) give me a receipt for the stay because it was booked through Expedia. Strangely, the hotel I was in for the first part of the week (and pretty much every other hotel I've stayed in) had no problem generating a receipt for stays booked through Expedia.
The girl at the desk told me Expedia would email me the documentation and if she was to print anything out for me "there would be nothing on it." Surprise, surprise, this comment is being submitted by way of a link in my email. You know what WASN'T there - A RECEIPT from Expedia. I'm traveling for work - I NEED a receipt to get paid back. Can't wait for the pain in the butt it's going to be to chase this one down.
If you're traveling for business and you need to stay near BWI, pick somewhere else, there are plenty of other choices.
Comment from Hotel Management
Aug 18, 2016 by Ashley, Hotel Management
I want to thank you for taking the time to post a review about your recent stay. I also want to sincerely apologize for any frustration the checkout process caused you. There are certain types of third party reservations where the guest does not get a receipt directly from the hotel only because they paid Expedia instead of the hotel directly. I apologize if the front desk was not patient and clear enough to explain this. If you need any more assistance retrieving your receipt, please reach out to either Director of Sales - Ashley Myers, Assistant General Manager - Christopher Ganse, or General Manager - Yolanda Smith. Any of us would be more than happy to help reach out to Expedia for you.
Again, the staff here at Country Inn & Suites, BWI apologizes for any inconvenience and we hope you give us another chance on your next time passing through the BWI area.