Bad Service - Not Room Booked and called Snobs.
Posted Oct 9, 2016 on Hotels
First - We booked a 1 King Standard Room several weeks in advanced and pre-paid in full based on the photos and description of the room, seating area, couch, table, chairs, etc... When we checked in, we were giving a different room then what we booked. The room was a handicap accessible room, which I totally support for those that need the accommodation, this was for a weekend away with the wife and the room did not have anything close to what we booked. I went back to the front desk and asked for the room we booked. They stated that it was "First Come, First Serve" and that because we checked in at 11:00pm, that was all that was left. Not ok with me when you book and reserve well in advance.
Second - When we first checked in one of the agents at the hotel behind the desk asked why we were in town, my wife stated the boat show, the agent asked oh, are you partiers or snobs... We were taken back by the question and responded with "here to party I guess", the agent responded oh, power then... We said no, were sailors... she responded oh, then "your snobs..." That was a first for a check in experience on-top of not getting the room we booked.
Third - As a long standing Marriott Rewards member, I tried that route with the hotel to only be told that because we booked with a 3rd party, there was nothing they could do.
Hotels.com did switch us to a new hotel the next day and arranged for the refund for the last two nights of our trip. Still waiting for first day refund.