Ratings based on 1,280 Verified Reviews

3.6 out of 5
78% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

If you like really loud rap outside your room...

Posted Jul 10, 2017
Then this is your place. Cars kept cranking their music in the night. One of the worst offenders appears to get a hotel employee who took a break in her car and, yes, cranked her tunes. Thin blankets too.
Comment from Hotel Management
Jul 19, 2017 by debra, Hotel Management
Good Afternoon, Thank you for bringing this to our attention, please accept our apologies, I viewed our cameras and our employee never left the front desk, it must have been someone else, we do not tolerate any kind of noise or disturbance to our guests we would have called the Police to get this corrected right away. Again we are very sorry, At Your Service Debra Winkowski General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 3, 2017
Second stay there in past 8 months no issues would stay again
Comment from Hotel Management
Jul 6, 2017 by Debra, Hotel Management
Good Afternoon, I want to thank you for completing a survey on your stay with us, we appreciate any and all feedback. I will share this with our staff, they appreciate our guests comments. We look forward to your next stay with us and hopefully we can earn a 5 star review. We look forward to your next stay with us. At Your Service, Debra Winkowski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Third time stayed and satisfied

Posted Jun 5, 2017
Our third time stay at the hotel was again satisfactory.
1 out of 5
by A verified traveler

Cimplain

Posted May 28, 2017
I was overcharged and no telephone number works to each them. It's just a bad treat of concealment of other charges too. It is place never to go back. Room where I was smelt cigarette. I hated it.
Comment from Hotel Management
May 30, 2017 by Debra, Hotel Management
Good Morning, I want to thank you for completing a survey on Expedia, we appreciate your feedback on your stay with us. I am sorry on your charges, please contact Expedia for this because you paid them directly, you did not pay us. They will be more than happy to review your bill with you. As for your room, we would have been more than happy to move you Ma'am/Sir, our goal is to make all guests stay with us a comfortable one. We cannot correct what we do not know. We do hope you will give us another chance. At Your Service, Debra Winkowski General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Oakland, MD

Posted May 19, 2017
I was put in a room that was in a building separate from the main hotel. There was no ice machine available to those in the secondary building. A trip to the main hotel for ice is required. This may sound trivial but I overheard at the front desk that there was an ice machine on all three floors of the main hotel. The was none for the second building. The supplied included breakfast was good.
Comment from Hotel Management
May 25, 2017 by debra, Hotel Management
Good Afternoon Art, Thank you for taking the time to complete a survey on Expedia, your feedback is important to us, and appreciate your feedback. The room you were assigned to was the room Expedia reserved for you, I apologize if this was not to your satisfaction, if there was rooms available we would have been more than happy to offer you an upgraded room at a small fee if we would have known. Mr. Art I do hope you will give us another chance and stay with us again. At Your Service, Debra Winkowski General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Arkansas

Laurel Stay

Posted May 16, 2017
Pros: Location to DC and Baltimore
Cons: There were no shears on the windows. We either had to keep the curtains completely closed or open.
Location: Plenty of places to eat. Close to Baltimore and DC.
Our stay was fine. The room was clean and comfortable. A good value for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Great Service!

Posted May 9, 2017
A pleasant stay, delicious breakfast, polite staff and rooms are very spacious and clean, highly recommended!
Comment from Hotel Management
May 11, 2017 by Debra, Hotel Management
Good Afternoon Heber, Thank you for your wonderful 5 star review on Expedia, we appreciate the time you took to give us your feedback, I will share this with our staff. Our staff works to make sure we do meet and exceed all our guests expectations. Mr. Heber, we do look forward to serving you again when you are in the Laurel area. At Your Service, Debra Winkowski General Manager
3 out of 5
by A verified traveler

Great Employees, Breakfast & Room Only Okay

Posted Apr 25, 2017
Pros: The king sized beds were great. The customer service. Clean.
Cons: The sprinkler system noise. The breakfast. The decor. The price.
We really enjoyed the employee at the front desk and she took care of any problems we had quickly. We were very thankful for her and she made our stay much more enjoyable. However, the first room they put us in probably should not be rented out because it is next to the water sprinkler system which kicks on and off all night and makes a loud sound. Light sleepers beware! We eventually had to call and have them move us to another room, which they did promptly, so they do have great customer service. The hotel rooms were comfortable and clean and decent, but I personally believe a bit overpriced for what you're getting. The breakfast wasn't the best.
Comment from Hotel Management
Apr 28, 2017 by debra, Hotel Management
Good Afternoon, Thank you for completing a survey and giving us your feedback on your stay, we appreciate all comments and concerns and very proud of my staff that took care of you to make sure you were comfortable. I apologize, on our dry air system in the next room, it is very unpredictable when this system will go off, but we are looking at other options to fix this. We do look forward to serving you again. At Your Service, Debra Winkowski General Manager
4 out of 5
by Timothy

Nice place

Posted Apr 24, 2017 on Hotels
It was a pleasant stay. They could stop the toilet from running other than that it was perfect.
Comment from Hotel Management
Apr 26, 2017 by Debra, Hotel Management
Good Afternoon Timothy, Thank you for taking the time to give us a review, we love to see and hear what our guests have to say, we are very pleased you were very happy with your stay. I do apologize about the toilet running, we did get that fixed the following morning. We look forward to your next stay with us, we will be proud to serve you again. At Your Service, Debra Winkowski General Manager
4 out of 5
by Angela

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by Debra, Hotel Management
Good Afternoon , Thank you for writing such an amazing review on Hotels.com, we truly appreciate the time you took to give us your feedback. I will share your scores with our staff so they can see their efforts do not go un-noticed We definitely look forward to serving you again. At Your Service, Debra Winkowski General Manager