Exterior

Reviews of DoubleTree by Hilton Hotel Laurel

4 out of 5
DoubleTree by Hilton Hotel Laurel
15101 Sweitzer Lane, Laurel, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 445 out of 1005 reviews" "
Rating 8 - Good. 281 out of 1005 reviews" "
Rating 6 - Okay. 148 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 58 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge Luis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we received excellent service
Stayed 1 night in Mar 2024
Response from NLyn on Mar 26, 2024
Thank you

10/10 Excellent

Geno, Olney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin
Stayed 1 night in Mar 2024
Response from NLyn on Mar 18, 2024
Great-Many thanks!

10/10 Excellent

Alison, Berea

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from NLyn on Mar 18, 2024
Great-Many thanks!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Manager on Mar 11, 2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever. Will not be going back there
Stayed 2 nights in Mar 2024
Response from Manager on Mar 4, 2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Liza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always pleasant and upbeat!!!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was really comfortable. I had a great nights sleep .
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and it was pretty late
Stayed 1 night in Feb 2024
Response from Manager on Feb 18, 2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

MD AL AMIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like their customer service
Stayed 2 nights in Feb 2024
Response from Manager on Feb 18, 2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

horace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for a decent price. Location was not the best.
Stayed 1 night in Feb 2024
Response from Manager on Feb 18, 2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

8/10 Good

Elena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice but can you a little extra TLC
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

yuhang

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Feb 5, 2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was convenient. Just off Rt. 95.
Stayed 1 night in Jan 2024
Response from NLyn on Jan 30, 2024
Thank you-

8/10 Good

Teree'

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms

4/10 Poor

Jamie

Traveled with family
Disliked: Property conditions & facilities
Found a cockroach in my room unfortunately.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 25, 2024
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Abner

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Manager on Jan 25, 2024
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Darryl

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Darryl,Thank you for staying at DoubleTree by Hilton Hotel Laurel and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on Jan 4, 2024
Dear Santana,Thank you for taking the time to share that your stay at DoubleTree by Hilton Hotel Laurel was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Jan 2, 2024
Dear Melvin,Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not Hilton Material
I recently stayed at the Doubletree Hilton in Laurel, Maryland, and I must say it fell below the standards I've come to expect from Hilton hotels. The rooms seemed hastily renovated, giving a superficial appearance of newness. Additionally, the adjacent restaurant was empty, and dining options were inconveniently located about 10 minutes away. Overall, I wouldn't recommend staying at this location; it's in dire need of serious renovations to meet Hilton's usual quality.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Dear Valued Guest,Thank you for taking the time to share about your visit. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We regret that your room did not meet expectations, and we will be sure to communicate your feedback with our associates. Should your travels bring you to Laurel in the future, we would be honored to have you as our guest once again. Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star hotel, not 3 star at all. Not double tree used to be.
Stayed 5 nights in Dec 2023
Response from Manager on Dec 23, 2023
Dear Valued Guest,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

Paul

Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Dear Paul,Thank you for choosing our hotel and taking the time to review your stay. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.DoubleTree by Hilton Hotel Laurel

6/10 Okay

Biruk

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need deep cleaning and better engineer
Stayed 1 night in Dec 2023
Response from Manager on Mar 14, 2024
Dear Biruk,Thank you for your review. We were pleased that you enjoyed certain aspects of your stay at our hotel. However, we are sorry you had some service issues in your room. We aim to exceed your expectations and go above and beyond for our guests. Therefore, we regret this was not your experience. We hope you will consider us whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Condition of the room did not live up to hilton standards. Damaged furniture, water damage to the walls. Broken blinds. Wish i could share pictures here.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Dear Elisabeth,Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Duanita

Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

samson o

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Fola

Disliked: Staff & service, property conditions & facilities
This hotel is in need of renovation.
Stayed 3 nights in Nov 2023

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NLyn on Dec 7, 2023
Thank you!

10/10 Excellent

Angelina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kristine L on Dec 5, 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Raina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff
Stayed 1 night in Nov 2023
Response from Kristine L on Dec 5, 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Felicia

Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Dear Felicia,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

Shina

Disliked: Staff & service, amenities, property conditions & facilities
The room has no microwave neither a mini refrigerator!!
Stayed 3 nights in Nov 2023
Response from Kristine L on Dec 5, 2023
Thank you very much for your feedback. I'm sorry if you weren't informed that you may request a fridge based on availability. The microwaves are also available on each floor by the vending machine. We hope you give us a chance to welcome you back very soon.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was great. Amazing courtyard in the middle of the hotel. Great location near hwy and wawa. Only con was there was no refrigerator in the room as we where traveling with toddlers.
Stayed 2 nights in Nov 2023
Response from Kristine L on Dec 5, 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Mahamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast normally is free, you charge 14 dollars
Stayed 2 nights in Nov 2023
Response from Kristine L on Dec 5, 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Tiffany K.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very polite. We enjoyed our visit
Stayed 1 night in Nov 2023
Response from Kristine L on Dec 5, 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, very clean.
Stayed 1 night in Nov 2023
Response from Kristine L on Nov 25, 2023
Thank you for sharing your feedback. We hope to welcome you back very soon.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kristine L on Nov 25, 2023
Thank you for sharing your feedback. We hope to welcome you back very soon.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kristine L on Nov 20, 2023
Thank you for taking the time to share your feedback. We do hope to welcome you back soon.

10/10 Excellent

Nathalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and comfortable rooms.
Stayed 2 nights in Nov 2023
Response from Kristine L on Nov 20, 2023
Thank you for taking the time to share your feedback. We do hope to welcome you back soon.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kristine L on Nov 20, 2023
Thank you for taking the time to share your feedback. We do hope to welcome you back soon.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Kristine L on Nov 17, 2023
Thank you for taking the time to share your feedback. We look forward to welcome you back.

4/10 Poor

Gail

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty, smelly. Furniture was wirn
Stayed 7 nights in Nov 2023
Response from Kristine L on Nov 17, 2023
Thank you for taking the time to share your feedback. We regret your stay was not seamless, and we hope you give us the opportunity next time you visit Laurel.

10/10 Excellent

Carlos, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kristine L on Nov 17, 2023
Thank you for taking the time to share your feedback. We look forward to welcome you back.

10/10 Excellent

Vicki

Stayed 1 night in Nov 2023
Response from Kristine L on Nov 25, 2023
Thank you for sharing your feedback. We hope to welcome you back very soon.

8/10 Good

sherrie

Stayed 1 night in Oct 2023
Response from Kristine L on Nov 3, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to welcome you back.