Dear Ryan, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay. We are happy your suite provided the comforts you expected and that you enjoyed the in-room amenities we provide. Thank you for recommending Extended Stay America to future guests. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Karen, We apologize for the inconvenience caused by the smoking odor in your room. Ensuring a comfortable and pleasant environment for our guests is our priority. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Your satisfaction is important to us, and we regret any discomfort you experienced. We take your feedback seriously and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Deborah, Thank you for the positive review and for recognizing Extended Stay America. We are delighted to know how much you enjoyed the comfort and cleanliness in your room. Thank you for being our guest. We look forward to welcoming you back.Sincerely,Hotel Management

Dear Amber, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Penny, We apologize that your experience did not meet expectations. Your feedback is invaluable, and we regret any inconvenience you faced. Ensuring a comfortable stay is our priority, and we are actively addressing the concerns you raised. We appreciate your understanding and hope for an opportunity to serve you better in the future. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

Dear gregory, We are pleased to know how much you enjoyed your stay at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to Baltimore.Sincerely,Hotel Management

Dear Carolyn, Thank you for staying with us. It delighted us to know that you liked our check-in service, clean rooms, and comfortable beds. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. This will be addressed, and we will use your critique to ensure it does not happen again. We appreciate your patience and your feedback. We look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Jason, Thank you for choosing us. We are sorry for not providing the desired room, as these depend upon availability. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Thank you for your comments. Please return, and we hope we have a future opportunity to provide a seamless experience. Sincerely,Hotel Management

Dear Kevin, Thank you for the beautiful review. We are pleased everything went great for you during your visit and that you were impressed with our fully equipped kitchen. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Valentine, Thank you for your valuable feedback. We want to express our sincere apologies for the inconvenience caused by the mix-up in your room assignment. We understand your frustration with being locked out of your room and discovering that someone else had been booked into it after you. This incident has been discussed with our team to ensure this is not repeated in the future. While we know this cannot change your recent experience, we do hope you will choose to visit again so that we can provide you with the excellent experience that you deserve.Sincerely,Hotel Management

Dear Lisa, Thank you for sharing your recent review of our hotel. We apologize for the frustrating issues you encountered with the air unit. We are also sorry for the inconvenience you experienced due to our staff not being responsive to your needs. We appreciate the detailed information so we may have this addressed right away. Thank you for letting us know, and we hope you will revisit us so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Deaysia, We appreciate you choosing us and are happy you had a pleasant stay. But at the same time also regret that your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Anthony, Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear tim, Thank you for staying with us and sharing your review. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management

Dear Michael, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Guest, We appreciate you taking the time to write a review about your stay with us. We are sorry to hear about the issues with cleanliness you encountered that impacted your visit. We aim to provide cleanliness as our top priority. Therefore, we apologize for not meeting this expectation. This does not represent the quality of service we usually provide. We will address this issue, and appropriate action will be taken. Thank you for the feedback to let us know how we can improve, and we assure you we will do just that. We hope you will give us another opportunity to serve you better.Sincerely,Hotel Management

Dear Omer, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely,Hotel Management