Posted Jun 14, 2016 on Hotels
My lasting impression is one of not being welcome. We arrived at 2:45, fifteen minutes before the stated check-in time. I inquired about whether it would be possible to get a quiet room on an upper floor. I was told the only room available was around the corner from the front desk, across from the elevators and next to the breakfast room -- pretty much the opposite of what I sought. The desk clerk, then added, "when you are early, you should not be so choosy." I could have accepted an explanation that they had lots of late check-outs or were short staffed, but to turn and shame a customer for what was a pretty normal and reasonable request said they pretty much didn't want me there.
The rest of the stay was okay. The room I eventually got (later in the evening and with a different front desk clerk) was clean and quiet and on the second floor of seven floor building). The mattress and linens were nearing the end of the useful life. The hallways had an unpleasant smell as if they were chemically masking odors.
The best part was at the end. The breakfast was better than average with eggs,sausage and bacon along with standard continental breakfast fare. The breakfast host was as warm and kind as his desk colleague was chilly and disinterested.
Still, I am unlikely to return to the Laurel Fairfield Inn.