Ratings based on 578 Verified Reviews

1.8 out of 5
26% of guests recommend
2.1 Room cleanliness
2.1 Service & staff
2.2 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

comments....!

Posted Jul 11, 2017
just don't think to stay here....is just what you pay for is what you get...
Comment from Hotel Management
Jul 22, 2017 by Manager, Hotel Management
I regret you were displeased with your recent stay here at Garden Inn. Please do inform our front desk staff for your concern on your next visit, someone from our team will attend to you promptly. We look forward to serving you again soon. Kind regards.
1 out of 5
by A verified traveler

Very dirty hotel and bad smelling!!!

Posted Jun 2, 2017
I was at this hotel for one night. The room smelled terrible bad. And then one of the employees opened the door without getting permission to enter the room. I think that was very disrespectful to me as a guest.
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you very much for your review. We apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope you'll return someday to see how we have addressed and improved upon these issues of convenience and hospitality.
1 out of 5
by A verified traveler

Posted May 26, 2017
It was horrible and I will NEVER stay there again!
Comment from Hotel Management
Jun 1, 2017 by Manager, Hotel Management
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again someday and to transform your opinion of our hotel and service.
1 out of 5
by A verified traveler from Washington, DC

You get what you pay for...

Posted May 18, 2017
Pros: Nothing.
Cons: It is too late. The property should be demolished and rebuilt from scratch.
Location: Laurel is a lovely location, but do yourself a favor and stay somewhere else.
Although inexpensive, this hotel is total mess. It is in disrepair with even the most basic services (air-conditioning and heat, vending machines, television, ice machines and Wi-Fi) all not working. The entire property was dirty, including the common areas and rooms (drapes contained holes, carpet was filthy, paintings and mirrors ripped off the walls, bathroom looked like something out of truck stop with stains everywhere, I refused to even shower there). I asked to change rooms three times -- only to find that next room was worse than the last. I ultimately checked out earlier and moved to a different hotel because I was afraid of taking bed bugs home with me. Avoid this property. Spend an extra $20 and stay someplace else. I promise that you'll be glad you did!! This place is uninhabitable.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your words mean a lot to us and will help us to recognize our weaknesses during the renovation process. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for your convenience in future visits.
1 out of 5
by A verified traveler from Albany, NY

Great price since just driving through but aweful

Posted Apr 29, 2017
Roaches, everything pulled off the walls, dirty, staff were short and rude.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us,we are working hard to address all these issue being mentioned and make improvement upon the guest experience.We hope to see you again someday and to transform your opinion of our hotel and service.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
1 out of 5
by A verified traveler

Terrible place

Posted Apr 19, 2017
I had to change rooms when I started because of a hole in the window then the next room had a hole in the door and then the shower curtain and tub was molded. The room stunk. And they said check was 12 but knocked on the door and said it was 11.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
We are sorry to hear that you did not enjoy your stay with us. Your comment on the status of clean, and the quality of accommodation will be reported to our management for evaluation and corrective measure. We will work more closely to be able to meet your satisfaction on your next visit. Kind regards.
1 out of 5
by kortiscia

Do not stay here

Posted Apr 14, 2017 on Hotels
Guest service was so unprofessional and rude.
1 out of 5
by A verified traveler

Posted Apr 7, 2017 on Hotels
Non smoking area smelled like smoke There was no power is no room except for the lamp The one vending machine they did have only had water
1 out of 5
by A verified traveler from philly

I'd rather sleep in my car

Posted Apr 6, 2017 on Orbitz
The carpets were dirty. Room wasn't painted or the walls weren't clean. There were bugs all over in the bathroom and a girls underwear was hanging on the shower curtain which could be a break reason.. I wanted to go down and ask for refund but the guy at the front desk was pretending he doesn't understand. I told another guy at front desk in the morning and he told me to contact orbitz :/
Comment from Hotel Management
Apr 16, 2017 by Manager, Hotel Management
I am very sorry to hear that you experienced such unlikely experience here in our hotel. Your feedback on the condition of clean, and that your concerns were not addressed by our staff when you brought it up to their attention will be forwarded to our key people for evaluation. Thank you for taking the time to let us know. I hope we could have the chance to serve you again. Kind regards.