Exterior

Reviews of Hampton Inn Baltimore/Owings Mills

2.5 out of 5
Hampton Inn Baltimore/Owings Mills
10521 Red Run Blvd, Owings Mills, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1004 reviews" "
Rating 8 - Good. 291 out of 1004 reviews" "
Rating 6 - Okay. 82 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was friendly!
Stayed 1 night in Apr 2024
Response from Kristi on Apr 15, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are pleased to hear that you felt our front desk staff was "friendly". If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

4/10 Poor

Charles

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Aged. Staff was nice. Room dated, not the cleanest. I think I was victim of bed bug bites too.
Stayed 1 night in Apr 2024
Response from Kristi on Apr 14, 2024
In your survey you mentioned the hotel being aged/unclean and the possibility of bed bug bites. We are deeply sorry for any inconvenience this may have caused you or your family during your stay. Our hotel will be renovated in the next year or two, so we do realize that our furnishing may come off as being dated, but we do pride ourselves in keeping our property clean. We do apologize that you experienced bites during your stay. As the weather is getting warmer, there may be other insects besides bedbugs, but we would like to investigate to make sure that this is not the case. We know that it can be irritating to have been bitten and we want to make sure that no one else experiences this, whether it is bed bugs or a spider. Please let us know what room you were in so that we can make sure to take care of anything that might be there. Once again, we sincerely apologize that you did not have the best experience with us. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Thaviess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel ever
Stayed 2 nights in Apr 2024
Response from Kristi on Apr 10, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It encourages us to hear praise like the "best hotel ever" and we hope that we can continue to live up to your expectations. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at a lot of hotels due to our daughter in travel sports. This hotel was clean. The staff at the desk were very nice. But the downfall of this hotel is being dated. It could definitely use some new furniture and carpet. The worst part about the furniture is the beds. The mattress was rock hard.
Stayed 1 night in Apr 2024
Response from Kristi on Apr 9, 2024
We are pleased to hear that in general your stay was enjoyable, but in your survey you mentioned the hotel being dated and the mattresses being hard. We know that having a comfortable mattress is one of the most important things in a stay because you need it to be relaxed and to have a good sleep. We will be replacing our mattresses soon, but unfortunately, we know that this does not change the fact that you did not have a restful sleep. We are deeply sorry for any inconvenience this may have caused you or your family during your stay. We do realize that our furniture is a little out of style, but we will be renovating in the next year or two. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Barbara

Traveled with family
Liked: Staff & service, property conditions & facilities
Rooms are nice. Clean. Quiet area.
Stayed 1 night in Apr 2024
Response from Kristi on Apr 7, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to give you a comfortable place to stay, so we are glad that you found our rooms nice and clean. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Javier

Traveled with partner
Disliked: Cleanliness
Experience could have been better. Room appeared clean until further inspection. The bed was very hard and lumpy. There was what seemed to be pubic hair in the shower- on the walls and on the ceiling! I went to the main desk and had to wait 5 minutes for someone to appear. I told the employee about the issue. He quickly sent housekeeping to clean. However, when we returned to the room later that night the hair was still in the same location so I took it upon myself to clean.
Stayed 2 nights in Mar 2024
Response from Kristi on Mar 31, 2024
In your survey you mentioned the bed not being comfortable, having to wait for assistance, and issues with cleanliness. We are deeply sorry for the inconvenience this may have caused you and/or your family during your stay. Our desire is to give you the best service possible, but as we generally only have one person at the desk to serve everyone, sometime the are busy assisting other guests. as for the cleanliness issue, we sincerely apologize and would like you to elaborate on your room number and the dates of your stay so that we can make sure that this housekeeping management is made aware, and we can make sure this is addressed properly. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Stacie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location worked for us and there were dining options nearby. Decor in the lobby is a bit outdated but the rooms are clean and comfortable. Staff was pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from Kristi on Mar 19, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are glad that our location was convenient for you and are very pleased that we were able to meet our goal of making you feel welcome and comfortable. That is our greatest desire. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Ladeana Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a solid choice when in the area
Stayed 3 nights in Mar 2024
Response from Kristi on Mar 19, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are so glad that we are your go to place to stay and hope that we can continue to give you great service that brings you back. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Nkunde

Traveled with partner
Liked: Staff & service
It’s an average stay, but comparatively not worth its value in my opinion. The dark colored carpets and blinds do not give it the feel of a hotel, I guess that’s why it’s an inn.
Stayed 1 night in Mar 2024
Response from Kristi on Mar 18, 2024
In your survey you mentioned our dark color palette not being to your taste. We are sorry that our colors were not relaxing enough for you. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristi on Mar 18, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Christy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristi on Mar 13, 2024
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 5 out of 5! Thank you again for your loyalty as we do love having you here!

8/10 Good

Willie

Stayed 1 night in Mar 2024
Response from Anaiya Samuels on Mar 30, 2024
Thank you for your feedback.!

10/10 Excellent

Polixeni

Liked: Amenities
Easily accessible
Stayed 1 night in Mar 2024
Response from Kristi on Mar 9, 2024
We are happy that you enjoyed your stay with us and look forward to your return again soon. It's good to hear that our location is convenient for you. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, property conditions & facilities
All was ok
Stayed 1 night in Mar 2024
Response from Kristi on Mar 4, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We do hope to have your next stay be more than "ok" though. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Munirat

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I love this place 💯
Stayed 3 nights in Feb 2024
Response from Kristi on Feb 25, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are very pleased that you "love" us. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Selima

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay, No Complaints
Stayed 2 nights in Feb 2024
Response from Kristi on Feb 19, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It's always great to hear that there are not complaints. Our desire is to make your stay as comfortable as possible. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Desean

Stayed 1 night in Feb 2024
Response from Kristi on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we walked in to the time we left the staff was extremely friendly, polite, helpful and accommodating. 5 stars is my experience.
Stayed 1 night in Jan 2024
Response from Kristi on Feb 8, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are very pleased to hear that you felt our staff was friendly and accommodating. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Mark, Roanoke

Stayed 1 night in Feb 2024
Response from Kristi on Mar 24, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Charles, Ashland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient place to stay
Stayed 2 nights in Jan 2024
Response from Kristi on Feb 1, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It's our pleasure to serve you and we are pleased that we were convenient for you. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

OLALEKAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024
Response from Kristi on Jan 22, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Donte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2024
Response from Kristi on Jan 23, 2024
We are happy to hear that you found your stay with us to be "awesome" and we look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Donte

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well
Stayed 2 nights in Jan 2024
Response from Kristi on Jan 21, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
It was safe and quiet and Stephanie the receptionist was great and friendly.
Stayed 1 night in Jan 2024
Response from Kristi on Jan 21, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are pleased to hear that Stephanie was able to help make your stay more memorable. Our desire is to make you feel welcome and as comfortable as possible. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Ulrich, St Augustine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristi on Jan 14, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

2/10 Terrible

Crystal

Stayed 1 night in Jan 2024
Response from Kristi on Jan 11, 2024
I see in your survey that your scores reflect you were very unhappy with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 5 out of 5! Thank you again for your loyalty as we do love having you here!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the swimming pool and the staff were very helpful. They were able to tell us restaurants in the area
Stayed 3 nights in Jan 2024
Response from Kristi on Jan 9, 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make your stay with us as memorable as possible, wo we are pleased to hear that we could help you find places to eat and that you enjoyed the pool. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Ainsley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristi on Jan 9, 2024
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 9 or a 10! Thank you again for your loyalty as we do love having you here!

6/10 Okay

Jeffrey

Liked: Room comfort
Disliked: Cleanliness
Respect
I liked the stay but I caught covid 19 and they said I would have to buy if I stayed longer and they should have a policy with covid 19 it was not my fault I caught covid
Stayed 3 nights in Dec 2023
Response from Kristi on Dec 28, 2023
We are sorry that you caught COVID but unfortunately no one can stay free at the hotel. It is a for profit business. We do empathize with your situation, but even those who have to quarantine, have to pay for their stay (especially considering the fact that they are putting our staff and other guests at risk). Wishing you a speedy recovery and a healthy new year!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristi on Dec 26, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Jeanna

Liked: Cleanliness, property conditions & facilities
All was fine
Stayed 1 night in Dec 2023
Response from Kristi on Dec 25, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Jerome

Traveled with family
Liked: Cleanliness, staff & service, amenities
The drain was slow. Found a dead bug on the desk. Buckling portion of the wall about the size of a cookie.
Stayed 1 night in Dec 2023
Response from Kristi on Dec 24, 2023
In your survey you mentioned multiple maintenance issues. We are deeply sorry for any inconveniences this may have caused you or your family during your stay. If you let us know the room that you stayed in we will make sure that maintenance takes care of all of these issues and is proactive about the pests. We sincerely apologize that you did not have the best stay with us. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kristi on Dec 17, 2023
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 9 or a 10! Thank you again for your loyalty as we do love having you here!

6/10 Okay

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kristi on Feb 8, 2024
I see in your survey that your scores reflect you were very unsatisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 5 out of 5! Thank you again for your loyalty as we do love having you here!

10/10 Excellent

Larry

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Kristi on Dec 10, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Michel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Kristi on Dec 7, 2023
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 9 or a 10! Thank you again for your loyalty as we do love having you here!

6/10 Okay

Gerald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristi on Dec 7, 2023
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 9 or a 10! Thank you again for your loyalty as we do love having you here!

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very reliable option in Owings Mills.
Stayed 6 nights in Nov 2023
Response from Kristi on Nov 29, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Dermot

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay!
Stayed 1 night in Nov 2023
Response from Kristi on Nov 7, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It is always encouraging to hear comments like, "loved my stay!" If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kristi on Nov 7, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Thomas, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kristi on Nov 7, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay. The breakfast attendants would get backed up in the mornings and had a hard time keeping foods stocked but the food was good. Staff were friendly. Room was good but not amazing. I would stay here again.
Stayed 2 nights in Oct 2023
Response from Kristi on Oct 31, 2023
We are very happy that you had a good stay overall. Unfortunately as we only have one oven, when it is very busy during breakfast it can be hard to keep the food refilled. Thank you for your understanding. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

LaTrelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kristi on Oct 29, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was nice, the room clean, the hotel it's self was quiet.
Stayed 1 night in Oct 2023
Response from Kristi on Oct 23, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to give you the best service possible and to make your stay as comfortable as possible, so we are encouraged to hear your comments about our service and room. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Hodies

Stayed 2 nights in Oct 2023
Response from Anaiya Samuels on Nov 10, 2023
Thank you for taking a moment from your busy schedule to respond to our Guest Survey following your recent stay with us here at the Hampton Inn Baltimore/Owings Mills, MD. We pride ourselves in reading each of these surveys to better see our hotel through the eyes of our guests.We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love to stay in Hampton Inn's
the stay was very good. despite the reason, Brother passing.
Stayed 1 night in Oct 2023
Response from Kristi on Oct 19, 2023
Our condolences for your loss, but we are very glad that we could at least give you good accommodations during this time. We wish you and your family comfort during this time of grief.

10/10 Excellent

Dustin

Stayed 1 night in Oct 2023
Response from Kristi on Oct 22, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Ruth

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed here while nearby for a dog show. The staff was extremely friendly and very receptive to my dog. The property and grounds were clean and well kept. The rooms were clean, smelled fresh and had about anything you would need. My only negative thing regarding traveling with a pet is they advertise an off leash area for pets. I found that to be a bit misleading as I was expecting a fenced in area. What they do have is a HUGE open field that borders a woodsy area. That being said, this is a pretty high traffic area and the first night there were 3 deer at the egde of the field so, unless your dog has great recall, I wouldn't feel comfortable letting it off lead.
Stayed 3 nights in Oct 2023
Response from Kristi on Oct 17, 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We will take note of your suggestion about the "off leash" advertisement and see about how we can best describe our field. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Room was clean and front desk very friendly and helpful.I found the room ro be very dark- good for sleeping but not so good for reading. My only complaint was with the thermostat and heating unit. The fan was quite noisy and had a mind of its own, overall though would highly recommend.
Stayed 3 nights in Oct 2023
Response from Kristi on Oct 17, 2023
We are happy to hear that overall you enjoyed your stay with us and look forward to your return again soon. When we remodel we will make sure to think about having more lighting in the rooms. We apologize that the hvac unit in your room noisy. We know that having a relaxing and quiet environment is very important. If there is any other feedback you wish to share with us so that your next stay can be a 10, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Anaiya Samuels on Oct 13, 2023
Thank you for taking the time to review our hotel. We are honoured to know that you liked our hotel WE hope you see you very soon. .