Exterior

Reviews of Hampton Inn Baltimore/White Marsh

2.5 out of 5
Hampton Inn Baltimore/White Marsh
8225 Town Center Drive, Baltimore, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 433 out of 1003 reviews" "
Rating 8 - Good. 292 out of 1003 reviews" "
Rating 6 - Okay. 131 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 75 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Rachel, thank you for your high rating of your stay at Hampton Inn Baltimore White Marsh. We're elated to know you had a positive experience. We hope to welcome you back soon!

4/10 Poor

Jerry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First the beds where not queen. We have a queen bed and what they had was full size. Next was having to pay for parking. If I’m staying at your hotel I should not have to pay for parking. This is the first and last time I will use this Hampton Inn to visit family.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Jerry, we regret that your experience with us didn't meet your expectations. It's disappointing to hear about the bed size and the parking concerns you had. We're always striving to provide the best possible experience for our guests, and your feedback is invaluable to us. Please know that the parking charge is quite standard and meant to ensure a secure spot for all our guests. We respect your decision but are hopeful you might reconsider and give us a chance to rectify your impression during a potential future stay.

6/10 Okay

Quintessia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
We appreciate the feedback, Quintessia.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Kiley, it's wonderful to see your high rating of Hampton Inn Baltimore White Marsh. We're delighted that you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Dharmesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great,the staff were so nice, shout out to the manger
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Dharmesh, we are delighted to hear that your stay at Hampton Inn Baltimore White Marsh was exceptional. Your accolade for the manager is greatly appreciated. It's wonderful to hear that our team members' friendliness significantly enhanced your experience. We look forward to hosting you again in the future!

6/10 Okay

Matt

Liked: Staff & service
Disliked: Property conditions & facilities
It’s annoying to have to pay to park at a place like this.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Matt, we understand that the parking fees may not be to your preference. This charge is implemented to ensure optimal maintenance and security. We hope during your stay, other aspects of your experience met your expectations and we're sorry if this dampened your overall impression. We appreciate you bringing this to attention as we continuously aim to balance the needs and preferences of all our guests.

8/10 Good

MARY LOU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good . Room was clean . Water in shower goes down slow . Everyone was friendly.
Response from Customer Service on Mar 18, 2024
Mary Lou, thank you for the positive feedback. We're delighted to hear you enjoyed our breakfast and found our team members to be friendly. We appreciate your note on the shower's water flow and will take it into consideration. At the Hampton Inn Baltimore White Marsh, we strive to continuously enhance our guest experience. We hope to welcome you back in the near future!

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Alexis, we're overjoyed to read your succinct yet powerful feedback for Hampton Inn Baltimore White Marsh! We strive to maintain an excellent environment and it's heartening to see our efforts reflected in your experience. Do come and visit us again in the future!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Philip, thank you for sharing your experience at the Hampton Inn Baltimore White Marsh. We're glad to hear that our hotel offered a useful solution for your short trip. We appreciate you taking the time to share your thoughts and hope to welcome you back in the near future.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a shot in the dark, and nailed it. Really great value for price, will recommend.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Doug, we're delighted to hear that you found the Hampton Inn Baltimore White Marsh to offer exceptional value. It's heartening to see that you'd recommend us. We look forward to serving you again in the future!

4/10 Poor

Michele

Traveled with group
We had to be re-roomed twice first door didnt work, second the room was never cleaned and smelled like pot, third was fine but no refrigerator. What hotel doesn't give you some form of fridge in the room. Badly under renovation and when we were re-roomed I head “ now thats two rooms I cant sell tonight” like it was my fault. RUDE! I had three adults in the room of a king bed and fold out couch with no linens for the couch. Had to leave room again to get said linens and then it seemed it was an inconvenience. Will never book Hampton Inn again
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Michele, we understand your recent stay didn't meet your expectations. It's unfortunate to hear of the difficulties you faced with your initial accommodation and the missing refrigerator. We always aim to ensure optimum comfort to our guests and we're sorry that you had an unpleasant experience. Any comments our team members make should reflect our goal to offer superior service, and it's regrettable that this was not the case. We're also sorry about the linens issue - our intent is to make any extra amenities as seamless as possible. We appreciate your feedback and will do our best to improve in these areas.

6/10 Okay

Michael

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Short stay while they were doing work in my house the room was cozy carpet was dirty spots the room and the quality it was a bit overpriced The staff was very friendly
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Michael, it's wonderful to hear that you had a pleasant encounter with our friendly team members. Nonetheless, we regret to hear about your observations regarding the room's cleanliness and pricing. Rest assured these concerns will not be overlooked. Your comfort and satisfaction remain our utmost priority. We'd be glad to enhance your experience next time you're in need of a place to stay.

4/10 Poor

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to contact for several hours Sat. Never answered. Bathroom was dirty.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Rebecca, we're genuinely disappointed to read about your recent experience. We recognize the value in seamless communication and a clean space and deeply regret you encountered concerns around these aspects. Your feedback is important to us in our ongoing pursuit of improvement and we're grateful for your time in sharing it with us. We certainly hope for the chance to welcome you back in the future, ensuring a far more satisfying stay.

10/10 Excellent

DaeShawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 recommend, been to this hotel twice and was great service and great people both times. Very clean and well maintained. Lots of stuff to do around the area and great places to eat as well!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
DaeShawn, we're thrilled to hear you highly recommend the Hampton Inn Baltimore White Marsh. It's wonderful that our attentive team members and pristine environment have consistently met your expectations. Should your travels bring you back to the area, we have more local recommendations we're excited to share with you. Thanks for your support.

6/10 Okay

John

Traveled with partner
Liked: Property conditions & facilities
Reserved for a king stay and they gave us a room with a double bed when I asked why are we getting a double bed they said they ran out of king beds but I booked for a king bed. Didn’t have all the channels on the tv and rugs look old
Response from Customer Service on Feb 7, 2024
John, we appreciate your feedback. We regret to hear about the confusion regarding the room reservation and the impression given by our television channel selection and carpets. Ensuring our guests' satisfaction is of utmost priority, and we failed to meet your expectations in this regard. We're taking note of your points for necessary improvements. Thanks for bringing these to our attention.

10/10 Excellent

DaeShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
DaeShawn, thank you for choosing to stay at Hampton Inn Baltimore White Marsh and sharing your positive rating. It is delightful to know you had a wonderful experience. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the money
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Shani, it's wonderful to hear that the Hampton Inn Baltimore White Marsh offers excellent value. We believe in providing a high-quality experience at a reasonable price, and your feedback is a testament to that. We anticipate your next visit.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access of 95
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Thank you for the fantastic rating, Donna!It's outstanding you had such a wonderful experience at Hampton Inn Baltimore White Marsh. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took a few minutes to be greeted at check-in (there wasn't anyone at the front desk so we had to wait). The hotel was clean though. One of the elevators was out of service so waiting for one elevator, especially in the morning when housecleaning was using them to transport all the materials and staff they needed, took longer than it should have. The fire alarm went off for over 15 mins and none of the staff members communicated what was going on...it was just business as usual while the sirens screeched.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Kristin, it's disappointing to hear about your wait times at both check-in and the elevators, especially during peak hours. We hope to streamline these processes to ensure smoother experiences. We're, however, pleased that you found the Hampton Inn Baltimore White Marsh to be clean.Hearing about your fire alarm experience, we understand the discomfort this might have caused. Our team members should have better communicated the situation. Your feedback is invaluable and will be used to further improve our services. We hope to welcome you back for a much-improved experience.

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very well maintained.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Christina, thank you for acknowledging the upkeep of the Hampton Inn Baltimore White Marsh. Ensuring our facilities are in premium condition is crucial to us, and your feedback affirms that we're on the right track. We hope to have you back with us soon!

8/10 Good

Rupert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk had some of the best customer service I’ve ever experienced. In these days and times that we are in she was a breath of fresh air. I don’t know what I expected but it definitely wasn’t that. I will definitely stay there again just because of her. I feel so bad because I didn’t ask her name due to the fact that I wasn’t really expecting to write a review. I know her name begins with a M maybe Martha, Mary or Marylyn but if she does get a chance to read this I really appreciate you and thank you!
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Rupert, it's great to hear of your experience at Hampton Inn Baltimore White Marsh. Our team members strive to provide guests with exceptional service, and it sounds like you had a memorable encounter with one of our front desk colleagues. Her dedication to our guests is a true representation of our commitment to hospitality. Your kind words are much appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Djonnie

Stayed 7 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Djonnie, thank you so much for choosing to stay at the Hampton Inn Baltimore White Marsh! We're thrilled you had a fantastic experience with us. Looking forward to serving you again in the near future.

6/10 Okay

Andrew

Business traveler
Disliked: Cleanliness, property conditions & facilities
The only thing I enjoyed about this place was the late checkout (2pm) the side access door was broken, no keycard access. So I had to around front, which was locked, even though there were employees at the desk. The walls were thin and I could hear the people next to me yelling and listening to music until 4 am, I mentioned something to the lady at the front desk, she said security would talk to them. Nothing happened, and later on I heard the same people having sex. On an unrelated note I also found a magnum condom in the package thankfully at the entrance upon arrival, and a fully smoked down to the filter black & mild in the hallway. After the lady at the front desk assured me it was a smoke free property. I have stayed at Motel 6's with more class than this place. The location is decent, lots of restaurants and whatnot nearby. But that signage is awful, small, and one single sign near the entrance, you'd miss it if you weren't looking. I expect better from a hotel with Hilton's brand attached to it, most every other one I've been to at least has soundproofed walls and adequate security measures. Do better please.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Andrew, we regret to hear about the concerns you faced during your visit; your feedback is valuable in helping us continually improve. We normally take pride in ensuring the security and comfort of all our guests, and we’re saddened to learn this was not effectively addressed in your situation. We hope that despite your recent experience, you will consider us for your next visit to Baltimore. Thank you for bringing these points to our attention.

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Thanks for the perfect rating, Gary!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn Baltimore White Marsh.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
John, it's wonderful to hear that your experience at Hampton Inn Baltimore White Marsh was a satisfactory one. We always strive to provide top-notch service and facilities for our guests, and we're glad to see it reflected in your stay. We eagerly anticipate your next visit.

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel has seen better days.
The first room we checked into reeked of the room freshener. We stayed 30 min. and tried leaving the door open—smell was still so strong. The pleasant staff gave us a new room. The second room smelled fine, but the faucet in the shower dripped all night. We checked out at 3am and would not choose this hotel again. It is falling apart.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Chris, it's unfortunate to hear about your recent experience with us. Your feedback regarding the strong scent in the room and an issue with the shower is appreciated. It is through such insights that we can strive to make improvements. We also appreciate your kind words about our team members. This certainly wasn't the hassle-free stay we endeavor to provide, and we hope to have the opportunity to offer you a more enjoyable visit in the future.

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean environment..Will visit again in future.
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Latoya, it's wonderful to hear you found the Hampton Inn Baltimore White Marsh to be immaculate and pleasing. We're thrilled to know you plan on visiting again. Our team members eagerly await your return. Safe travels until then!

6/10 Okay

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with family and small children
Stayed 1 night in Dec 2023

2/10 Terrible

Paula

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Gave this hotel another chance after a disappointing stay years ago. Mistake. 1st room was dirty. The toilet seat was dirty so we changed rooms … 2nd room -no fridge no ice bucket.., all ice machines on all floors were broken. My boyfriend had to walk to the Hilton across the street to get ice. Will not stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Markeyda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and clean, the staff was friendly and it is convenient to a lot of shopping and dining.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and we will definitely stay here again!
Stayed 2 nights in Nov 2023

2/10 Terrible

Allison

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This would have been our second time staying. We liked it the first time. Breakfast included is a plus. But when we arrived for this trip our room was given away. All Expedia reservations cancelled. And they would do nothing for us. Thankfully we had family we could stay with and slept on the floor with our 2 small children. What if we knew no one? All other hotels were booked out as well. While we were trying to figure things out another family came in after going to their son’s funeral and also had their room given away. They do not honour Expedia bookings. Will never go back.
Response from Customer Service on Feb 13, 2024
Allison, it's deeply unfortunate to learn about your recent experience. You expected to have your reservation honored, and we understand that this disruption would have caused difficulties. We regret the inconvenience it may have caused, especially with your two small children. We want to ensure that all our guests receive the level of service they deserve. Your feedback is crucial as we seek to continually improve. We hope you would consider giving us another opportunity to not only meet but exceed your expectations.

6/10 Okay

Radhika

Stayed 1 night in Nov 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay after the renovations
Great stay, Hotel has been renovated back to a Great Hampton White Marsh. I read the reviews before making our reservations (there were some pretty harsh ones) but they appeared to have stayed before all the renovations. Based on my stay I highly recommend this location !!!
Stayed 2 nights in Nov 2023

2/10 Terrible

Hugo

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was too dusty. The bed sheets look like they haven’t been washed in a while. We had to called to get more towels. The sofa bed didn’t have sheets. There were no Blankets in the rooms. No microwave, no fridge. They didn’t come and clean during the day. It was an bad experience
Stayed 2 nights in Nov 2023

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The atmosphere was friendly but my toilet kept running all night
Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am William blessed with how clean everything was! My only complaint is that there wasn’t a fridge or a microwave in our room. Otherwise, it was awesome and I have already scheduled room for our return, next-year. Breakfast was delicious. I love the options.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jacques

Disliked: Staff & service
This place is over rated.
This hotel is way over priced. Towels, face cloth thin like sand paper. Comfort is borderline. Being a well travelled couple, it is clearly overpriced.
Stayed 1 night in Oct 2023

10/10 Excellent

Quianna

Stayed 1 night in Oct 2023

10/10 Excellent

Adebara

Stayed 1 night in Oct 2023

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Janice

Stayed 1 night in Oct 2023

8/10 Good

Thomas, Waretown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close in walking distance to shopping & restaurants.
Stayed 2 nights in Sep 2023

4/10 Poor

Hannah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unwelcoming and Rude Departure
We arrived an hour after check out time and were told our room was not ready and that they needed to check. The person at the front desk was cold toward us. Sent us upstairs and the cleaning crew was still in the room cleaning the bathroom. We had to wait 5 minutes outside of our room. It was really awkward. Then during our final day someone started banging on our door to ask if we were checking out (an hour before we were to check out). Other than that.. breakfast was great and the wait staff were very hospitable.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 2 nights. Enjoyed the free full breakfast, all day coffee/tea, and evening cookies. Friendly staff, clean rooms.
Stayed 2 nights in Sep 2023