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Reviews of Comfort Inn Laurel - Fort Meade

2.5 out of 5
Comfort Inn Laurel - Fort Meade
7900 Braygreen Rd, Laurel, MD

Reviews

8.2

Very Good

Rating 10 - Excellent. 399 out of 824 reviews" "
Rating 8 - Good. 248 out of 824 reviews" "
Rating 6 - Okay. 79 out of 824 reviews" "
Rating 4 - Poor. 46 out of 824 reviews" "
Rating 2 - Terrible. 52 out of 824 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Adonis

Disliked: Staff & service
I didn’t like what I was seeing. It seemed like a hotel for people who needed shelter. When you’re on vacation you don’t be in that environment.
Stayed 2 nights in Mar 2024

8/10 Good

Annette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Toilet was to low had a few ants crawling up the wall but room and bathroom was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Branson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Mar 2024

6/10 Okay

Ligia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very stingy with bottles of water, breakfast inadequate. Cold eggs and sausages, no fruit selections for breakfast, no variety of teas.
Stayed 3 nights in Mar 2024

6/10 Okay

Fenol, Beltsville

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

aminata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024

2/10 Terrible

michael t

Stayed 1 night in Mar 2024

8/10 Good

Jason

Liked: Amenities
Breakfast was great
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Amenities
Disliked: Cleanliness
Roaches in the bathroom and room area
Stayed 1 night in Feb 2024

8/10 Good

vialine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, safe, clean, comfortable and reasonable
Stayed 1 night in Feb 2024

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

John

First off they show an indoor pool on their ad It's outdoors. Had to have my key card reprogrammed 4 times. Kept
Stayed 2 nights in Jan 2024

2/10 Terrible

Omolara

Stayed 3 nights in Dec 2023

2/10 Terrible

Omolara

Disliked: Staff & service, property conditions & facilities
The night I checked in to the hotel the bathroom door locked and the door handle looks like the kind of door you use for offices. I called the front desk and the lady said there is no maintenance person on the premises and he will not be an available until Monday. I told her that I have personal items in the bathroom. I asked if she could call a locksmith and she gave me a scissors to try to open the door. Apparently, looking at the door looks like someone might have experienced the same issue I did. I told her I am not. She can to my room with a screwdriver and saw that she is not going to be able to open it. I asked her what if a child was locked in the bathroom and she said she would kick the door. Ofcourse she know she can’t. I called the locksmith and he asked why will a hotel bathroom have that type of lock? I paid $189 that night and I told them that they have to pay me my money back and she said no.
Stayed 4 nights in Dec 2023

8/10 Good

Kalina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

So Phala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bayartsaikhan

Stayed 1 night in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stop
Clean, comfortable, lots of restaurants nearby, but traffic is very heavy.
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Jules

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Costumer service was excellent! I will definitely come back.
Stayed 1 night in Dec 2023

10/10 Excellent

Sajal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and the staff were very friendly and helpful. The only thing I didn't like was the treadmill in the exercise room was broken.
Stayed 4 nights in Nov 2023

10/10 Excellent

Taprice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Job Staff
We stayed one night for the Michigan/Maryland Football game. The lobby was clean, the room was clean and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased
Staff were fantastic! Check in was easy. The place was quiet and safe.
Stayed 1 night in Nov 2023

2/10 Terrible

Devin

Stayed 1 night in Oct 2023

6/10 Okay

ANBESSAWENDM

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Quit
Stayed 2 nights in Oct 2023

8/10 Good

Claudio

Stayed 1 night in Oct 2023

4/10 Poor

Joel

Traveled with family
Disliked: Staff & service
Bad Breakfast
There was very limited breakfast on Saturday morning, juice was out, waffles were out, hot food was biscuitsand gravy but there were no biscuits, coffee was out. We waited for a while and ended up spending more time going to the Double T Diner(which was great!)i tried to save some money and time b picking a hotel with breakfast but that didn't work out. The hotel was about as expected for that price range.
Stayed 3 nights in Oct 2023

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
They overbooked and did not honor my reservation. Had to drive 2 hours home at 2 AM. I was able to get into the lobby just long enough to see that the bathroom didn't have hand soap and the hand sanitizer dispensers were empty.
Stayed 1 night in Oct 2023

2/10 Terrible

Nicholas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had a room booked 2 days prior to arrival and upon arriving was told that they overbooked the hotel and did not have a room for us.
Stayed 1 night in Oct 2023

2/10 Terrible

Shannon

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed in hotels.com and Comfort inn
I chose this hotel based on the high ratings on hotels.com. Upon arrival there were numerous people upset that they had overbooked the rooms and only one staff member to accommodate. Deshawn was the ONLY reason we were able to keep calm, he helped us with what he could. When we got to our room we discovered empty condom wrappers, a bag of an illegal substance, a disgusting uncleaned bathroom and living room….. black hairs EVERYWHERE, food still in fridge!!!!! All the hotels in surrounding areas were booked because of all the events going on. We were left with no choice but to get cleaning supplies from Deshawn and clean are own room. I have never had to clean my own hotel room not to mention the constant marijuana aroma. Do yourself a favor and DO NOT STAY HERE. How did this hotel have an 8.2 rating?!?!? I will never trust hotels.com again. Also, Deshawn needs a raise immediately!
Stayed 1 night in Oct 2023

6/10 Okay

William

Traveled with family
Liked: Staff & service, room comfort
I was disappointed with the breakfast. The only thing they had was biscuits and gravy The fruit that they do I’d have looked old. There wasn’t ant creamer for the coffee. D at the front desk was very friendly and courteous. The room was clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Omolara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole team were great but the breakfast need to be better
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Check-in was awesome and the front desk person was very professional and accommodating. The bathroom was not as clean as I would have expected. There were random hairs in the bathtub and on the floor around the toilet. The room wasn't cleaned on the second day and we requested trash removal and was told we had to come to the front desk to pick up trash bags. We also had to go to the front desk to pick up towels because our room wasn't cleaned at all on Saturday. The breakfast bar ran out of eggs, bagels, and they had cereal and no milk for two days straight.
Stayed 2 nights in Sep 2023
Response from Waitman Vanorsdale, General Manager on Oct 2, 2023
Greetings, please accept our sincere apologies for the inconvenience experienced regarding your overall stay. I forwarded your concerns to our Operations Team for resolution. Safe Travels,

2/10 Terrible

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Greg

Stayed 1 night in Sep 2023

10/10 Excellent

Piotr

Liked: Cleanliness, property conditions & facilities
Great place to stay in D.C
Stayed 1 night in Sep 2023
Response from Waitman Vanorsdale, General Manager on Oct 1, 2023
Guest, thank you for your wonderful 5/5 review! We look forward to seeing you the next time your travels bring you to Laurel, MD.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay for a one night stop over
We needed a pet friendly stop over spot on the way home to NC. Was clean and nice enough for a night.
Stayed 1 night in Sep 2023
Response from Waitman Vanorsdale, General Manager on Oct 1, 2023
Guest, it's out pleasure! We look forward to remaining your travel destination. Thank you for your kind words regarding our room cleanliness and your overall experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked for our needs.
There were no exhaust fans in bathroom. I believe they would have cleaned our room every day however we choose to have no one in our room while we are there. There was no option to do that or not.
Stayed 4 nights in Sep 2023
Response from Waitman Vanorsdale, General Manager on Oct 1, 2023
Guest, thank you for your feedback and 8/10 review. I will be sure to provide your question regarding fans in the bathroom to our facility team. We offer many different options for our guests requesting room cleaning for extended stay. Please stop by Guest Services next stay for assistance. Safe Travels,

2/10 Terrible

Vanessa

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel itself was decent, I had an unpleasant experience due to the extremely rude behavior of the owner. At breakfast, she rudely reached over people without waiting her turn, checking plates and making guests feel uncomfortable. My check-in experience was a nightmare as well - my room was not properly prepared, with no sheets on the bed, the pillows not properly cased, and housekeeping items left behind. The elevator was also not in service, making it even more inconvenient. It is unacceptable for a Hilton hotel to provide such a low level of service. I demand a full refund and compensation for my unpleasant experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door sticks in frame, requires one to put shoulder into it to open and close.
Stayed 1 night in Sep 2023

6/10 Okay

Saravanan

Traveled with family
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Disappointed
Marijuana string smell as soon as you wslked in the door. Stunk throughout the hallways. Horrible stsy.
Stayed 1 night in Sep 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Sep 2023

8/10 Good

Linnesia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Clean. Easily accessible.
Stayed 1 night in Jul 2023