Studio (2 Queen, 1 Sofabed) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews of Hampton Inn & Suites Arundel Mills/Baltimore

2.5 out of 5
Hampton Inn & Suites Arundel Mills/Baltimore
7027 Arundel Mills Cir, Hanover, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chevella

Liked: Cleanliness, staff & service, property conditions & facilities
Meghan provided me with a smile, warm greeting and EXCEPTIONAL service during my stay! She was very friendly, helpful and checked on me and my family to make sure we were comfortable. We needed extra blankets and Meghan had them sent up in no time! Thanks Meghan for making us feel welcome during our visit! We will return.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Chevella, it's truly a joy to read about your wonderful experience at Hampton Inn & Suites Baltimore Arundel Mills! Meghan, as well as the rest of our team, takes pride in providing excellent service to every guest. We're thrilled she was able to ensure your comfort during your visit. We're looking forward to welcoming you and your family back in the future. Thank you again for the kind compliment and glowing review!

8/10 Good

Denise

We had a nice stay, no issues. But I want to share what another guest had to deal with. When we were checking in, a woman was in front of us, complaining to the front desk. Apparently her heat wasn't working correctly. It was blowing out close to 90 degrees and she couldn't shut it off. Front desk told her they didn't have maintenance on site and were trying to get someone but it would take some time. She said she had asthma and couldn't stay in that room and then asked if she could be moved to another room but the hotel was fully booked. The Front desk also seemed unsure as to whether maintenance could fix the issue or even if they would show up. She was told to wait while we were checked in. Unsure as to whether her issue was resolved.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Denise, it's great to hear that your stay at Hampton Inn & Suites Baltimore Arundel Mills was pleasant and trouble-free. We wish all of our guests could have the same experience. It's unfortunate to hear about the other guest's experience during check-in. Rest assured, our team members always strive to ensure prompt resolution to all reported concerns. We appreciate your understanding and patience. Thank you for staying with us.

8/10 Good

John, KINGSTON

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a great place to stay. Walking distance to many restaurants, shopping, movie theatre, casino and live music. Fourth stay in the past five months. I cruise and the hotel is 14 minutes to the pier.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
John, we're thrilled to hear of your consistent satisfaction with Hampton Inn & Suites Baltimore Arundel Mills. The convenience of our location clearly adds to your experience and we're immensely pleased it serves your needs well, especially for your frequent cruises. Here's to many more comfortable stays in the future! We can't wait to see you next time.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities
Clean and friendly
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Robert, thank you for your outstanding review! It's wonderful to hear you found the cleanliness and friendliness at Hampton Inn & Suites Baltimore Arundel Mills to your satisfaction. We look forward to welcoming you back soon.

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Thank you for the fantastic rating, Tierra!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn & Suites Baltimore Arundel Mills! We can't wait to see you again soon.

8/10 Good

Alfreda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, property was really kept up. The rooms were nice.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Alfreda, it's fantastic to hear you appreciated the cleanliness and maintenance of Hampton Inn & Suites Baltimore Arundel Mills. We put a lot of effort into maintaining a pleasant environment, so it's rewarding to hear that it reflected during your stay. We're also pleased to know that you enjoyed the rooms. We eagerly await your next visit.

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the visit was very good - however, we were not notified that parking at the facility is no longer free. It seems as if paying for a place to stay should include the parking. Thanks.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Marilyn, thank you for sharing your feedback about your stay. At Hampton Inn & Suites Baltimore Arundel Mills, we always strive to deliver an excellent experience and value your perspectives. We apologize for any confusion regarding the parking, rest assured this will be looked into to ensure that guests are well-informed in the future. We truly appreciate your understanding and are glad that the rest of your stay was enjoyable. We look forward to welcoming you back for an even better stay.

4/10 Poor

Molly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets didn’t fit the bed. Arriving back to our room at 2:00am only to have to go to the front desk get new sheets and then remake the bed with sheets that still did not fit the bed. . . The sheets kept popping off the mattress. Then starting at 9:00am housekeeping kept trying to open our door even after we told them multiple times we didn’t want to be disturbed. There was no Do not disturb sign provided.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Molly, we regret to hear about the inconvenience you experienced during your stay, especially concerning the bedding and the interruptions from our team members. We place high regard for our guests' comfort and privacy. We have taken note of your valuable feedback for further improvements and training. We wish you better experiences on your future travels.

10/10 Excellent

Takesha-Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Takesha-Nichole, it's wonderful to hear that you had a great experience at Hampton Inn & Suites Baltimore Arundel Mills. Your high rating speaks volumes, and we appreciate you choosing our hotel for your stay. We're looking forward to welcoming you back in the future.

10/10 Excellent

GAURANG, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
Well located for the Soccer tournaments
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Gaurang, it's wonderful to see you had a convenient stay coordination with your soccer tournaments at Hampton Inn & Suites Baltimore Arundel Mills. We hope the strategic location added positively to your experience. Looking forward to welcoming you back for any future sports events.

2/10 Terrible

Teir

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Teir, it's unfortunate to learn that your experience did not live up to expectations. Feedback is critical, and it is regrettable that you didn't include specific details. We would appreciate it if you could provide more information so that we can improve the relevant areas. We are eager to turn your experience around next time.

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Chris, it's fantastic to hear that Hampton Inn & Suites Baltimore Arundel Mills tops your list of favorite accommodations! We strive to ensure every guest feels right at home and your review confirms our efforts. We're eager to welcome you back soon.

8/10 Good

erica

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Erica, thank you for choosing the Hampton Inn & Suites Baltimore Arundel Mills and sharing your rating. We're glad you had an enjoyable stay and look forward to welcoming you again in the future.

10/10 Excellent

Delkis

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the wonderful rating, Delkis!It's fantastic you enjoyed your time at Hampton Inn & Suites Baltimore Arundel Mills so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Virginia, Mechanicsville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a few minutes from Maryland Live Casino.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Virginia, thank you for your feedback. We're thrilled to hear that you found the Hampton Inn & Suites Baltimore Arundel Mills conveniently located. We hope you had a great time at the nearby Maryland Live Casino and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, the staff was very friendly! The place was very clean and quiet! Loved the cost, rhe room was huge!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
Debora, it's wonderful to know that you had an enjoyable stay at Hampton Inn & Suites Baltimore Arundel Mills! We're thrilled that our team's friendliness, the cleanliness of the facility, the serenity, and the value for money met your expectations. We won't forget to mention, our spacious rooms are one of the many aspects our guests appreciate. Thank you for your kind words, and we hope to host you again in the future!

10/10 Excellent

Rena, Dupont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location if you don’t have a car. You can walk safely to the mall and Casino.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Rena, it's terrific to hear that you appreciated the convenient location of Hampton Inn & Suites Baltimore Arundel Mills. Ensuring that our guests can comfortably access local attractions is something we take pride in. Thank you for sharing and we hope to host you again soon.

6/10 Okay

Markia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
I stayed for a weekend. It's literally right next to the mall, I enjoyed that. The furniture was a bit out dated and old looking, but other than that, no issues. It was nice.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Markia, thank you for sharing your experience. We appreciate your feedback on the proximity of our hotel to the mall. However, we noted your comments about the décor; rest assured, your opinion matters to us. It's great to know you still found your stay pleasant. We hope to better impress you on future visits.

10/10 Excellent

Michael R.

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Thanks for the outstanding rating, Michael!We're delighted your time at Hampton Inn & Suites Baltimore Arundel Mills was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

John, KINGSTON

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly great value. Rooms are exceptional.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
John, we're thrilled to hear about your recent stay with us at the Hampton Inn & Suites Baltimore Arundel Mills. It's fantastic that you found the value to be superb and our rooms to be out of the ordinary. We strive to give our guests an extraordinary experience and are glad we exceeded your expectations. Looking forward to hosting your next visit.

10/10 Excellent

Carleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was to sleep before going home.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Carleen, it sounds like your stay at Hampton Inn & Suites Baltimore Arundel Mills provided just what you needed before heading home. We appreciate your comment and look forward to serving you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Very clean comfy bed
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Donna, we're elated to hear that you found Hampton Inn & Suites Baltimore Arundel Mills to be immaculate and the bed to your comfort. Your positive feedback is greatly appreciated. We hope to see you soon on your next visit!

10/10 Excellent

Malcom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 8, 2024
Malcom, Hampton Inn & Suites Baltimore Arundel Mills is delighted to have received your perfect score! We do our best to create a great guest experience and we appreciate you making time to submit a rating. We hope to host you again during your next visit to Baltimore. Safe travels!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
George, thank you for the excellent rating on Expedia! We're thrilled that your experience at Hampton Inn & Suites Baltimore Arundel Mills met your expectations. We look forward to serving you again in the future!

10/10 Excellent

Melissa, brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay with my son. Nice view on the 5th floor with lights from the casino building. Breakfast was tasteful. Try the steel cut oatmeal with the candied walnuts. Love the 24hr hot coffee station.
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Lindsey, thank you for choosing to stay with us at Hampton Inn & Suites Baltimore Arundel Mills and for your top rating. We are thrilled you enjoyed your visit and we're looking forward to hosting you again in the near future.

10/10 Excellent

V Denise

Stayed 1 night in Nov 2023
Response from Customer Service on Jan 18, 2024
V Denise,It's great to hear you had a high-quality stay at Hampton Inn & Suites Baltimore Arundel Mills! We're thrilled to receive your 5-star rating. We aim to create exceptional experiences for our guests and your feedback is invaluable. Looking forward to welcoming you back in the future.

8/10 Good

Thanh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hours coffee and tea
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very polite staff, lean rooms, up to date bathroom.
Stayed 1 night in Dec 2023

6/10 Okay

Stanley

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and the food was decent. Would stay again.
Stayed 2 nights in Dec 2023

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service
Bedding having worn out feels
Stayed 1 night in Nov 2023

4/10 Poor

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hallway was quiet but the HVAC in the room was not. It kept switching between AC and heat and made a loud noise when turning on that woke me multiple times - not the best with an early morning. Area around it was not nice, too crazy with a casino and hard to get around.
Stayed 1 night in Nov 2023

8/10 Good

Don, Sunset Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual
Stayed 2 nights in Nov 2023

8/10 Good

gwendolyn

Stayed in handicap room with one concern. Throughout the night sounds of whistling interrupted my sleeping. Did bring this to the attention of front office staff.
Stayed 1 night in Nov 2023

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot right at Arundel Mills.
Stayed 1 night in Nov 2023

2/10 Terrible

janice

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible!! Room and property smelled like cigarette smoke!! Will never stay at this property again!!
Stayed 3 nights in Nov 2023

10/10 Excellent

lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and breakfast was good.
Stayed 2 nights in Nov 2023

8/10 Good

Natalie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok
The bedside table was caked w dust on the bottom. Younger breakfast attendant was a real good to a young girl who burned a waffle in the maker. She had to take two minutes to scrape the burnt waffle out and she was irritated. She didn't say anything but threw the fork thing down and walked away. I was heartbroken for the young girl that was about ten and didn't know to spray it first. Teach her don't belittle her.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 2 nights in Nov 2023

4/10 Poor

WILLIAM

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The girl at check in had an attitude real quick. She asked for my CC for payment. I advised that it was already paid. Then she got an attitude and said "for incidentals". I've stayed there many times and knew I needed to give my CC for incidentals but she took me by surprise when she said "for payment". As I was inserting mu CC in the machine at the other end of the counter she gave me the speech about breakfast in the morning, internet, check out, etc. but I could barely hear her. She did not wait for me to come back in front of here to advise me of these things. She just had an attitude all around.
Stayed 1 night in Nov 2023

4/10 Poor

Jacquelyn

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Doors were all battered and had paint missing, very unhealthy and limited breakfast choices. There was too much noise in the halls due to a children’s sports team. Kids were running wild. For such a high priced property, we were not impressed!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Judy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I liked how close it was to Live Casino and the mall. I had no bathroom light it didn't work and the toilet was stopped up.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisha

Stayed 1 night in Nov 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to install a safety light from hotel to the mall for predestined to cross
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities
Very clean and walking distance to Outlet shopping center
Stayed 1 night in Oct 2023

10/10 Excellent

Lucinda

Stayed 1 night in Oct 2023