Reception

Reviews of Hilton Garden Inn Baltimore/White Marsh

3 out of 5
Hilton Garden Inn Baltimore/White Marsh
5015 Campbell Boulevard, Baltimore, MD

Reviews

8.2

Very Good

Rating 10 - Excellent. 463 out of 982 reviews" "
Rating 8 - Good. 277 out of 982 reviews" "
Rating 6 - Okay. 122 out of 982 reviews" "
Rating 4 - Poor. 56 out of 982 reviews" "
Rating 2 - Terrible. 64 out of 982 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Stacy, we're thrilled to hear that you appreciated the Hilton Garden Inn Baltimore White Marsh's prime location. Thank you for sharing your experience and we hope to welcome you back soon!

10/10 Excellent

Michele

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Michele, we're thrilled to hear you enjoyed your stay at Hilton Garden Inn Baltimore White Marsh. It always delights us to learn that our guests had a wonderful time with us. We hope to see you again soon!

6/10 Okay

Mallory

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 30, 2024
Thank you for the feedback, Mallory.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Good

Eric

Liked: Staff & service
Very nice stay for the two days with my daughter for a soccer tournament. The bathroom wasn’t the nicest, and the tv was small, but otherwise, a comfortable weekend.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Eric, it's great to hear that you and your daughter enjoyed your stay at Hilton Garden Inn Baltimore White Marsh during the soccer tournament. We're sorry to hear that certain aspects of the room weren't entirely to your expectations. We constantly aim to improve our guest experience and your feedback is valuable in this endeavor. Thank you for sharing your experience, and we're looking forward to the opportunity to host you again in the future.

10/10 Excellent

Gregg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t expect to have to pay for parking but otherwise this hotel was very nice and clean. Smelled weed everywhere in the hotel but that is becoming normal in Maryland since it was legalized.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Gregg, thank you for sharing your experience at Hilton Garden Inn Baltimore White Marsh. We're pleased to know that you found our hotel nice and clean. In regard to the smell, we duly note your feedback as we continuously strive to meet guest expectations. Despite some of the unexpected aspects of your stay, it's gratifying to know that overall, you had a pleasant stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Bernard

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Bernard, thank you for your rating! We're thrilled you had a great visit at the Hilton Garden Inn Baltimore White Marsh. We hope to welcome you back soon!

8/10 Good

Zoeann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very old and needs updating. Was convenient to shopping and events.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Zoeann, thank you for taking the time to share your experience. We value feedback like yours as we are constantly striving to enhance our services. It's fantastic to know Hilton Garden Inn Baltimore White Marsh was conveniently located for your shopping and events needs. Regarding the need for updates, we assure you that steps are being taken to modernize while preserving the feel of the hotel. We hope to have the chance to provide you with an even better experience next time.

6/10 Okay

Walter

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
M
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
We appreciate the feedback, Walter.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Kianna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Thanks for the 4/5 rating, Kianna!We're thrilled you enjoyed your time at Hilton Garden Inn Baltimore White Marsh so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

Zola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely, however, the rooms decor is dated and could use an upgrade and paint touch up in areas throughout the room, like the bathroom and ceiling.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Zola, it's heartening to know you appreciated the charm of the Hilton Garden Inn Baltimore White Marsh. Your input about the room interiors and maintenance needs have been taken note of. Our goal is always to provide a pleasing environment, and your feedback will help us tremendously in our ongoing renovations. We appreciate your help in creating a better future experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Michael, thank you for taking the time to share your feedback. At Hilton Garden Inn Baltimore White Marsh, we're pleased that your stay met expectations, even though your review didn't contain specific details. Your positive rating speaks volumes and we hope to welcome you back again in the future.

4/10 Poor

Patricia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and friendly. Room was clean, bed was super confortable.. But I had a horrible experience due to a huge amount 9f noise, people partying on the rooms and chatting, laughing, screaming on the corridor until 4 am. At some point I had to go to the corridor to complain. Staff was not aware and did nothing. I paid for a hotel room to have a nice night 9f sleep with my daughter that had a competition Sunday early morning, and had barely slept! A nightmare!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Patricia, we appreciate your feedback and are glad to hear that you found our team members helpful and friendly, and your accommodation comfortable. It's unfortunate to hear about the disruptions you experienced during your stay. We aim to provide a peaceful environment for all our guests, and we regret that this was not the case. Rest assured, we take all feedback seriously and will address the matter. We hope to have the opportunity to make your next stay more satisfactory.

6/10 Okay

xavier

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In my opinion, the property itself and its staff was outstanding, my only few issues were that the rooms needs to be updated, and breakfast should be free, i believe that i paid enough for my stay that at least i could've had an good free breakfast, when there are hotels across the street that does so.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Xavier, we appreciate your positive recognition of our team members. However, it's disappointing to hear the aspects of your stay such as the rooms and breakfast didn't meet your full expectations. Please know we consistently reconsider our pricing and amenities based on guest feedback. Your comments are valuable and will be considered in our ongoing improvements. We hope you’ll give us another chance to enhance your experience.

6/10 Okay

Bruno

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
We appreciate the feedback, Bruno.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Kathleen Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Kathleen, thank you for your rating of Hilton Garden Inn Baltimore White Marsh. We're pleased to see you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Matthew, thank you for your rating. It seems your stay with us may not have fully met your expectations. We value all feedback and invite you to share any specific concerns to help us improve future stays. We hope to welcome you back to enhance your experience.

8/10 Good

Theodore

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Theodore, thank you for your 4-star rating. Your feedback is appreciated. We're happy to know that your stay at Hilton Garden Inn Baltimore White Marsh met your expectations. We hope to continue being your choice of hotel on your next visit.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
David, it's wonderful to hear you had a great experience at the Hilton Garden Inn Baltimore White Marsh. We genuinely appreciate your high rating and thank you for making us your choice of stay. Our team members look forward to welcoming you back on your next visit!

6/10 Okay

shakyra

Business traveler, Traveled with partner
Liked: Cleanliness
When they have an event there is no parking for the guest that pay to stay. And for the second time I have stayed there housekeeping has come knocking on my door at 10 when I have a do not disturb sign on my door. Check out is not until 12..
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 1, 2024
Shakyra, it's regrettable to hear about the inconvenience you experienced with parking during an event and the early morning interruption from our team. We aim to provide a comfortable stay for all of our guests, and your feedback will help us improve. It's our hope that, regardless of these issues, you managed to enjoy your time in Baltimore and we look forward to having the opportunity to serve you better in the future.

8/10 Good

Susan, salem

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the loud noise from the fan when the heat was turned on.
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 1, 2024
Mark, your rating suggests there might have been some aspects of your visit that didn't meet your expectations. We'd value the opportunity to learn more about your experience and seek ways to improve. Please feel free to share specific feedback directly with our team. Your perspective matters to us. We hope for the chance to serve you better in the future.

10/10 Excellent

melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel immensely. I was supposed to stay for four days and ended up here for 6! OG the waitress is a doll and made me feel at home. Jessica , Jeff , Rusty and everyone else there are amazing. Thank you for everything and I will be back. Melissa
Stayed 5 nights in Nov 2023

10/10 Excellent

Saundra V.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast. I really wish there was better lighting in the parking lot and especially on the side of the building.
Stayed 3 nights in Nov 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel will definitely stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed to swim in the pool but honestly it’s one of my favorite hotels almost literally the only one I book. I love it here!
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Nov 2023

10/10 Excellent

Kennard

Stayed 3 nights in Nov 2023

8/10 Good

Bert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Crysta

Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the quiet and relaxing atmosphere 😌
Stayed 1 night in Nov 2023

8/10 Good

Jason

Liked: Staff & service
Disliked: Cleanliness
Great place. A little dated and could of been a little cleaner. Overall a good value.
Stayed 2 nights in Nov 2023

8/10 Good

Patricia

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Property was nice and night desk clerk was fine. But there was hair on the blanket that was on the bed and the keurig in the room was dirty. But the morning desk clerk said the one in the lobby was clean because they clean it everyday.
Stayed 1 night in Nov 2023

4/10 Poor

Jeffrey

Traveled with family and small children
Unfortunately, we had a rough stay. The halls reeked of pot, both nights we intended to stay had big events, and we ended up leaving early because of how noisy the hotel was overall and particularly loud neighbors. This hotel has an event center, which was a surprise (now I know to always look). We just wanted a quiet place to stay to visit friends. When we checked out early, they didn't offer anything other than to move us to a different floor. We will definitely not be staying here again.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 6, 2023
Hi Jeffrey, I saw you last night when you checked out early. I am again very sorry for the neighbors and the events being loud. After you left, we did give you a discount on the room. I would have emailed the receipt to you, but I did not have your email address on file. If you would like a copy of the receipt just reply to this with your email address.

8/10 Good

Ryland

Stayed 3 nights in Oct 2023

6/10 Okay

Stasi

Liked: Staff & service
Disliked: Room comfort
Sad stay at a Hilton!
The hotel lobby was fabulous. As was the service. Thre room itself was ok, but the bed was hard and made noise when you moved. The filters in the ac unit we’re very dirty, caused my husband to need his inhaler. It was not quiet, and when the pool was open we could hear all the noise from it. We will not be staying at this hotel again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

greg

Business traveler
Liked: Staff & service
Need new bedding and sheets
Hotel is borderline out dated and common hallways need to improve cleaning / vacuuming. Room had traces of dog hair and bedding was worn. Comforter cover had holes and pillows were worn
Stayed 2 nights in Oct 2023

2/10 Terrible

Joy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Dining staff were very rude and poor customer service
Stayed 1 night in Oct 2023

6/10 Okay

shakyra

Traveled with partner
Liked: Cleanliness
Everything was fine other than at check in I waited over 5 mins for someone to come to the desk. my last day when your trying to sleep and it’s 7AM and you have people slamming doors for an hour. The bathroom was not stocked properly. The shower gel was empty and I had a conditioner by the sink where the lotion was supposed to be.
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 15, 2023
Thank you for your feedback. I apologize for the wait you experience while checking in. I have shared your comments with our housekeeping staff concerning the bulk amenities. We hope you have a great day.

4/10 Poor

Nora

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Helpful staff
Stayed 1 night in Oct 2023

6/10 Okay

tierra

Traveled with family and small children
Liked: Property conditions & facilities
It was nice overall. Would stay again
Stayed 1 night in Sep 2023
Response from Jennifer on Oct 15, 2023
Thank you for your feedback. We look forward to having you as a guest again.

4/10 Poor

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Jennifer on Oct 15, 2023
Thank you for your score, we are happy to have had you as a guest. Have a great day.

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Lovely property. Very clean and comfortable. Friendly staff.
Stayed 1 night in Sep 2023
Response from Jennifer on Oct 15, 2023
We are so happy that you enjoyed your stay!

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jennifer on Oct 15, 2023
We love getting 10's! Thank you and we hope to have you as a guest again!

8/10 Good

Tarja

Stayed 2 nights in Sep 2023
Response from Jennifer on Oct 15, 2023
Thank you for staying with us, we hope you enjoyed your stay.