Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Horrible customer service

Posted Sep 1, 2016
The individual checking me in didn't provide any of the information that the other person at the counter was giving the customer next to me. I was supposed to have a King Bed. They said that's not guaranteed because I booked with Expedia. I don't think he paid my reservation any attention. In the middle of the night, my air conditioning unit started banging and continued the rest of the night. I advised the person at the counter the next morning. I had a video recording. He agreed it was awful. He said he would refund me the night but since I booked with a third party, he couldn't do so. He said he would have his manager, Madeline Zimmer, contact me, but she never did. I understand that problems occur occasionally. My big disappointment is the hotel advised they couldn't do anything since I booked with Expedia without the Manager and then the Manager never called.
4 out of 5
by dianne

Posted Jun 17, 2016 on Hotels
Was ok. Wasn't worth amount as breakfast wasn't included. Cleaning of rooms was extremely slow.
5 out of 5
by A verified traveler from Beach Lake, Pa.

Nice place to stay in a metropolitan area.

Posted Jun 15, 2016
Felt welcome from the moment I walked in, the staff was cordial and helpful.
5 out of 5
by A verified traveler from NY

pleasant hotel, comfy rooms, great service.

Posted Jun 10, 2016 on Orbitz
Nothing to complain about. The only minor negative was that the lamp near my bed was not working, perhaps needed to change the bulbs. Otherwise everything was ok.
2 out of 5
by A verified traveler

Posted May 28, 2016
We stayed in hotel previously and was nice, this year it was a disappointment
3 out of 5
by A verified traveler

No Ice

Posted May 25, 2016
Ice machine didn't work - Ice bucket missing knob - Pool had hair - beds were like bricks
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 3, 2016 on Hotels
5 out of 5
by Jeanine

This traveler left a rating score only Posted Apr 16, 2016 on Hotels
5 out of 5
by Adrian Y

This traveler left a rating score only Posted Apr 15, 2016 on Hotels
4 out of 5
by A verified traveler from Owings, MD

Fine hotel conveniently located

Posted Apr 9, 2016
Pros: It was ok; really nothing to set it apart from another.
Cons: When the spa, pool or any other special feature of a facility is not available for a length of time, it should be posted on the website.
Location: Plenty of restaurants and shopping located all around.
Front desk staff personnel efficient, friendly and helpful. Disappointed to learn that spa was out of service (no notice posted on website). Room was clean and spacious and as it was simply needed for an overnight stay to attend a family function in the area, was more than adequate. Keurig was a nice feature.