Ratings based on 871 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Clean hotel, comfortable, well maintained

Posted Oct 31, 2016 on Hotels
Good coffee, beds comfortable, service is great! Ask for a disposable toothbrush, convenient to everything. Food is nearby and delicious. The buffet in the hotel is not that great.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Many thanks for reviewing your stay at the Holiday Inn Baltimore-BWI Airport. We are pleased to note how happy you were with our well-appointed property and the exceptional service you received. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, General Manager
5 out of 5
by A verified traveler

The room was fantastic.

Posted Oct 31, 2016 on Hotels
Everything was great, except the lobby smelled like fryer oil; and so did my clothes because it took so long to check in.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
We are happy to read about your stay at the Holiday Inn Baltimore-BWI Airport. I'm glad you loved your room. Having said that, we apologize for the wait time issues you encountered at the front desk and for the inconvenience it caused. We appreciate you being our guest and look forward to your next visit. Sincerely, General Manager
4 out of 5
by A verified traveler

EVERYONE WAS VERY NICE & HELPFULLY !!

Posted Oct 31, 2016 on Hotels
GREAT VISIT! FOOD NOT SO GREAT!!
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for choosing the Holiday Inn Baltimore-BWI Airport for your stay. We are happy to know you enjoyed your visit with us and that you liked our helpful associates. However, we are sorry that you were unhappy with the food we serve. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very comfortable, and staff were GREAT!

Posted Oct 20, 2016
Location: Just used the shuttle. Location was perfect for us near the airport and train station to DC.
The shuttle people were fantastic. Took us to the train station as needed, as well as the airport, even dropped us off for dinner at a recommended restaurant, and picked us up after. Bed was clean and comfortable, A/C was good as it turned off when hit the temp. Spent 3 nights and liked it. Would have been nice to have a free continental breakfast, but other than that no complaints whatsoever.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for staying at the Holiday Inn Baltimore-BWI Airport. I'm delighted to read how impressed you were by our shuttle service and appreciate your wonderful comments about our cheerful and welcoming drivers. Whether you stay with us for a single night or for an extended period, you'll find that our entire staff is dedicated to making our guests feel comfortable and enjoy their visit. We appreciate your feedback and look forward to your next visit. Sincerely, General Manager
5 out of 5
by A verified traveler

If need a hotel near BWI , this is the one

Posted Oct 19, 2016 on Hotels
Very comfortable hotel. Quick pick up and drop off. Courteous staff. Great breakfast. Simple gym but met needs during travel.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for your stay at the Holiday Inn Baltimore-BWI Airport and for posting such an awesome review of our hotel. We are delighted how much you appreciated our comfortable facilities, excellent service and convenient amenities. We work hard to deliver a stress free experience, so we are glad we could do this for you during your travels. Thank you again for your comments, and we look forward to welcoming you back on your next trip to Baltimore! Sincerely, General Manager
5 out of 5
by A verified traveler

Comfortable and Close to BWI

Posted Oct 18, 2016 on Hotels
This hotel is great for travelers with early departures. The property is located less than 2 miles from BWI airport and the hotels shuttle service is terrific. Also, the hotel restaurant is comfortable and offers a full bar and breakfast, lunch, and dinner options. The rooms are nicely appointed, quiet, and comfortable.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank you for your review! Traveling can be difficult enough so we, at the Holiday Inn Baltimore-BWI Airport, strive to make it stress-free for all our guests. We are delighted to hear we provided you a comfortable and quiet stay and our location, closest to the airport, as well as our shuttle service was perfect for your needs. We appreciate you sharing your perspective with fellow reviewers online and hope to see you again the next time your travels bring you back to Baltimore. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Thank you for sharing your generous ratings regarding your stay at the Holiday Inn Baltimore-BWI Airport. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at the Holiday Inn Baltimore-BWI Airport, and thank you for sharing your kind ratings with other travelers. It is great to read you enjoyed your stay and had a great time at the football game. We value your business and hope you will stay with us next time you are in the area. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
We're so happy your stay at the Holiday Inn Baltimore-BWI Airport earned us a five-star rating. My staff and I are thrilled to know we met all your expectations and that you thoroughly enjoyed your visit. We enjoyed having you as our guest, and we hope to see you again on your next trip to Baltimore. Sincerely, General Manager
5 out of 5
by A verified traveler

Spacious, clean and comfortable

Posted Oct 2, 2016 on Hotels
Had to stay overnight in Baltimore due to missed airline connection. I was amazed at how comfortable and clean the room was. Very spacious. The large bathroom rivaled that of a luxury hotel. A tremendous value for the low cost.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thank you for your stay at the Holiday Inn Baltimore-BWI Airport and for posting such an awesome review of our hotel. We particularly appreciate your nice comments regarding your well-appointed room and the great value we offer for the price. We enjoyed having you as our guest and hope to see you again on your next trip to Baltimore. Sincerely, General Manager