Ratings based on 871 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

It's fine

Posted Feb 11, 2017
Pros: Clean. Good airport shuttle service
Cons: Front desk service was terrible on check in
Stay was in line with most of the reviews. Shuttle experience to the airport was just fine. Quick and friendly driver. The only snag was the front desk clerk was being kind of a jerk for no reason when I checked in. It was unpleasant. Otherwise decent stay.
Comment from Hotel Management
Feb 12, 2017 by General Manager, Hotel Management
Thank you for your candid remarks. I was disturbed to learn that my front desk associates let you down and did not meet your needs and expectations. Please accept my sincere apologies for our failure to deliver the service and respect you should have received as our guest. We are redoubling our training efforts to reemphasize the importance of impeccable customer service, delivered with sincerity and courtesy. Thanks again for bringing this to my attention. On a positive note, I am happy you liked our clean facilities and shuttle service. We hope you will give us another opportunity to show you our better side. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Great place to stay before a flight the next day.

Posted Jan 15, 2017
Location: There was a Chili's restaurant about 200 yds. up the street that was very convenient.
We stayed here Sunday night before a flight out of BWI on Monday morning. This was maybe the cleanest and most comfortable hotel we have ever stayed . I would stay here again in a heartbeat. The location was ideal as well.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for choosing the Holiday Inn Baltimore-BWI Airport and for giving us such a wonderful review. We are delighted to know how impressed you were with our clean, comfortable facilities and our location, closest to the airport, was perfect for your needs.Thanks for taking the time to share your feedback online with other travelers. We look forward to your return. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Nice stay

Posted Dec 24, 2016
I was there for one night. They let me checkin 20min early. I would love to stay here again. Thanks
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Thank you for your stay at the Holiday Inn Baltimore-BWI Airport and for posting such an awesome review of our hotel and staff. It's a pleasure to read we met all of your expectations! We enjoyed having you as our guest and look forward to seeing you again on your next trip to Baltimore. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Army Navy Game

Posted Dec 16, 2016
The shuttle service was AWESOME! The food in the dining room was delicious. The room was clean and spacious and very comfortable.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
We're so happy your stay at the Holiday Inn Baltimore-BWI Airport was such a pleasant experience! It's a pleasure to read we met all of your expectations and that our shuttle service helped in making your visit even better. My entire team will be delighted to read your comments. Thanks once more, and we look forward to welcoming you back on your next trip to Baltimore! Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Very nice. Friendly staff
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
We are so happy you chose the Holiday Inn Baltimore-BWI Airport for your visit to our area. We are delighted to note that you enjoyed our outstanding service and this aspect was the highlight of your visit. Thanks again, we hope to welcome you back soon! Sincerely, General Manager
4 out of 5
by A verified traveler

Great check-in even at 3AM!

Posted Nov 21, 2016 on Hotels
The desk and breakfast staff were great!
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
We are so happy you chose the Holiday Inn Baltimore-BWI Airport for your visit to this area. I will share your wonderful comments about our friendly, helpful staff with the team so they know their efforts are noticed and appreciated by our guests. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you for your stay at the Holiday Inn Baltimore-BWI Airport and for your wonderful rating. It's a pleasure to see we met all of your expectations! We enjoyed having you as our guest, and look forward to welcoming you back on your next trip to Baltimore! Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and taking the time to give your complimentary ratings. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Holiday Inn Baltimore-BWI Airport. Sincerely, General Manager
5 out of 5
by A verified traveler

Convenient and clean

Posted Nov 11, 2016 on Hotels
Picked due to closeness to BWI. Only 5 mins away.
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to send a kind review of your stay at the Holiday Inn Baltimore-BWI Airport. We are delighted to read we provided you a comfortable stay and that our location, closest to the airport, was perfect for your needs. Should your travels bring you back to Baltimore, it would be our pleasure to host you again. Sincerely, General Manager
3 out of 5
by A verified traveler

Convenient to airport. Hairs in bedding.

Posted Nov 6, 2016 on Hotels
It was close to the Airport. The linens were not clean. There were hairs in my bed.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Thank you for alerting me about the housekeeping issues you had during your stay. I apologize for my team's lack of attention to detail, as this is certainly not indicative of our brand's standard of care. We will definitely step up our game and give our guests the clean, comfortable rooms they have come to expect when they stay in our hotel. We hope you will give us another chance to make this up to you. Sincerely, General Manager