Ratings based on 904 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from WPB, FL.

nice hotel near airport

Posted Apr 13, 2017
check-in went smoothly, friendly staff. the bar tender emmanuel is wonderful. the only concern i have is the lobby smells like food all the time.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
It was our pleasure hosting you at the Holiday Inn Baltimore-BWI Airport. We are glad to learn our outstanding hospitality and proximity to the airport met all of your expectations for a great stay. We will be sure to share your compliments with Emmanuel personally. Thanks for being our guest, we hope to be your hotel of choice every time your visit our area. Sincerely, Rickey Earles, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Morgantown, WV

Posted Apr 6, 2017
Wonderful Hotel! Very clean the room was very big and perfect! Hotel bar was very nice and convenient. Manny the bartender was great!
Comment from Hotel Management
Apr 7, 2017 by General Manager , Hotel Management
Paige, thank you for staying at the Holiday Inn Baltimore-BWI Airport and for posting such an awesome review of our hotel. We are glad you enjoyed your well-appointed room and had a great time at our Cocktail lounge. I'll share your compliments with our bartender, Manny. We enjoyed having you as our guest and hope to see you again on your next trip to Baltimore. Sincerely,  Rickey Earles  General Manag
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly close to the airport

Posted Apr 5, 2017
Needed a quick, nice, affordable hotel close to the airport - this was clean and the staff was kinda
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Tiffanie, traveling can be difficult enough so we, at the Holiday Inn Baltimore-BWI Airport, strive to make it stress-free for all our guests. We are delighted to read we provided you a comfortable and quiet stay and our location, closest to the airport, was perfect for your needs. Should your travels bring you back to Baltimore, it would be our pleasure to host you again. Sincerely,  Rickey Earles  General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

It's fine

Posted Feb 11, 2017
Pros: Clean. Good airport shuttle service
Cons: Front desk service was terrible on check in
Stay was in line with most of the reviews. Shuttle experience to the airport was just fine. Quick and friendly driver. The only snag was the front desk clerk was being kind of a jerk for no reason when I checked in. It was unpleasant. Otherwise decent stay.
Comment from Hotel Management
Feb 12, 2017 by General Manager, Hotel Management
Thank you for your candid remarks. I was disturbed to learn that my front desk associates let you down and did not meet your needs and expectations. Please accept my sincere apologies for our failure to deliver the service and respect you should have received as our guest. We are redoubling our training efforts to reemphasize the importance of impeccable customer service, delivered with sincerity and courtesy. Thanks again for bringing this to my attention. On a positive note, I am happy you liked our clean facilities and shuttle service. We hope you will give us another opportunity to show you our better side. Sincerely, General Manager
4 out of 5
by A verified traveler

Very convenient to BWI

Posted Jan 25, 2017 on Hotels
Overall this hotel is very good. Quick, efficient check in, spacious, quiet room, comfy bed, good food in the restaurant, very good shuttle drivers. A great place to stay when flying in and out of BWI. We were pleased and will definitely return.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Traveling can be difficult enough so we, at the Holiday Inn Baltimore-BWI Airport, strive to make it stress-free for all our guests. We are delighted to read we provided you a comfortable and quiet stay and our location, closest to the airport, was perfect for your needs. We look forward to serving you again when in Baltimore. Sincerely, General Manager
3 out of 5
by Elizabeth

Convenient and Clean Hotel

Posted Jan 23, 2017 on Hotels
Selected this hotel for its proximity to the train station. The hotel was great. Clean, comfortable. The staff at check in were super and very accommodating. It was my birthday and I was treated to a free appetizer at the bar. They should increase staff on weekends in the restaurant. Our waitress was awesome, but she definitely had too many tables!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
We appreciate your candid comments about your stay with us while celebrating your birthday. We are glad to read you enjoyed your overall visit, especially our proximity to the train station. It’s also pleasing to know you loved our Front Desk service and special touches. We also appreciate your suggestions and hope to welcome you again soon. Safe Travels, Jason C General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from syracuse ny

Great experience

Posted Jan 23, 2017 on Orbitz
Staff was incredibly helpful. Had not stayed in a holiday inn in years because of a bad past experience, this changed my mind. Lovely room, clean tastefully decorated lobby. Will definitely stay here in the future
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thanks for the wonderful review and especially for complementing our staff. Every member of our team is devoted to ensuring the complete comfort and satisfaction of our guests, and we are delighted to know we exceeded your expectations and changed your impression of our brand in a positive way! Thank you for being our guest, and we look forward to welcoming you to Hotel Indigo Baltimore Downtown in the future! Safe Travels, Jason C General Manager
5 out of 5
by A verified traveler

Posted Jan 18, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for the feedback of the Holiday Inn Baltimore-BWI Airport. It's a pleasure to see we met all of your expectations! We enjoyed having you as our guest and hope to see you again on your next trip to Baltimore. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Great place to stay before a flight the next day.

Posted Jan 15, 2017
Location: There was a Chili's restaurant about 200 yds. up the street that was very convenient.
We stayed here Sunday night before a flight out of BWI on Monday morning. This was maybe the cleanest and most comfortable hotel we have ever stayed . I would stay here again in a heartbeat. The location was ideal as well.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for choosing the Holiday Inn Baltimore-BWI Airport and for giving us such a wonderful review. We are delighted to know how impressed you were with our clean, comfortable facilities and our location, closest to the airport, was perfect for your needs.Thanks for taking the time to share your feedback online with other travelers. We look forward to your return. Sincerely, General Manager
5 out of 5
by Loujean

Convenient and clean hotel

Posted Jan 15, 2017 on Hotels
The hotel and room itself were clean and quiet. The breakfast was delicious and was able to utilize their complimentary shuttle to the airport. Overall, had a wonderful stay!
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
On behalf of our entire team at the Holiday Inn Baltimore-BWI Airport, thanks for the excellent rating! We are thrilled to note that you were impressed with our location and clean facilities. We enjoyed having you as our guest and hope to welcome you back on your next visit to Baltimore. Sincerely, General Manager